socalTECH

AUGUST 13, 2010

Pasadena-based Green Dot , the provider of prepaid credit cards which recently debuted on the markets, reported its quarterly earnings Thursday, saying that the tight financing environment continues to drive new customers to the company. The firm said it had net income of $4.6M in net income on operating revenues of $62.9M

Customer 160

Customer Custom Southern California .Net 160

socalTECH

AUGUST 23, 2017

Los Angeles-based datacenter operator Net Data Centers , which has two facilities in Los Angeles, has been acquired by another data center operator, Anexio. ANEXIO said it will add almost 200 customers, 3 megawatts of critical data center power capacity, and two Los Angeles facilities to its offerings.

.Net 113

.Net Los Angeles Entertainment Acquisition 113

Berkonomics

MAY 28, 2020

For this reason alone, it makes sense for most of us to aim high once we have worked the kinks out of our offering with smaller customers. It is hard to recover from any failure to perform, but doubly so when the customer is highly visible in the industry. But readiness is the major test.

.Net 156

.Net Resource Competition Customer 156

socalTECH

AUGUST 11, 2016

Chatsworth-based Cal Net Technology Group , a provider of IT support services, has acquired Orange County-based b> inhouseIT , according to Cal Net Technology's investors, including Boathouse Capital and Olympic Valley Capital. Cal Net Technology Group had quietly announced the deal to its customers at the end of July.

.Net 100

.Net Orange County Chatsworth Technology 100

Startup Professionals Musings

FEBRUARY 21, 2021

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Customer 150

Customer Custom Startup Pricing 150

SoCal Tech Calendar

AUGUST 10, 2011

Tuesday, August 16, 2011 -- Real Value of Customer Excellence. The customer is always rightwell, most times! Our August panel dives deeply into the new age of customer service. Our panelists will discuss their organizations best practices when serving high value customers.

Customer 113

Customer Custom .Net Organization 113

InfoChachkie

MARCH 23, 2015

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises.

.Net 100

.Net Startup Satisfaction Technical Review 100

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Customer Custom SaaS 296

Berkonomics

JULY 11, 2013

Every dollar of gross profit falls to the bottom line, increasing net profit faster with each transaction. A ten percent increase in revenues for a company with 50% gross margin and 5% net profit before the increase would double net profit for the period with that ten percent increase in revenue.

.Net 207

.Net Sales Tool Social Network 207

socalTECH

JANUARY 29, 2016

The California Public Utilities Commission voted on Thursday to approve new, net energy metering (NEM) rules, which govern how owners of rooftop solar systems are metered by the electric industry, in a ruling which was widely hailed by the solar industry. The ruling on the NEM 2.0

.Net 100

.Net Competition Customer Custom 100

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Both Sides of the Table

NOVEMBER 3, 2009

It should talk about how many customers you think you will acquire and how much you’ll charge for your product. Do you really want to spent $100k building a product to discover through Customer Development that the market is too small? I care about the thought that you’ve given to the customer problem.

Web 2.0 334

Web 2.0 Venture Capital Web Technical Review 334

Berkonomics

JULY 30, 2015

In three weeks of fast restructuring of our credit, tamping down our growth, reworking our marketing plan, repairing our inventories, calming down our vendors, working with our bigger customers (i.e. Or as one of the richest guys in the world is quoted as saying, “A real entrepreneur is somebody who has no safety net underneath him.”.

.Net 120

.Net Startup Entrepreneur Mentor 120

Startup Professionals Musings

APRIL 26, 2015

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 100

Customer Custom .Net Competition 100

Both Sides of the Table

DECEMBER 27, 2011

If you had huge customer growth but just didn’t focus on revenue that’s a different story. Gross Profit (also called Gross Margin or sometimes “Net Revenue”). And assuming they both had the same net profit margins (profit / revenue) then the former company would be much better off at the end of the year.

Startup 418

Startup Venture Capital Sales Technical Review 418

Startup Professionals Musings

MARCH 11, 2014

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 98

Customer Custom .Net Competition 98

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

socalTECH

JULY 13, 2010

Santa Barbara-based RingRevenue , the pay-per-call services firm headed by Jason Spievak, has signed on a new customer today, Rex Direct Net. According to Rex Direct Net, it will offer pay-per-call services powered by RingRevenue's products. Financial details of the win were not nanounced.

Santa Barbara 157

Santa Barbara .Net Sample Research 157

Berkonomics

DECEMBER 29, 2016

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

.Net 226

.Net Sales Customer Custom 226

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others. Here are four basics that always apply: Customer retention is priority number one.

Customer 97

Customer Custom Satisfaction Social Media 97

socalTECH

FEBRUARY 12, 2014

San Diego-based ACTIVE Network is expanding its footprint in the parks and recreation management market, reporting this morning that it has signed up the cities of Phoenix, Portland, and Denver as customers of its ACTIVE Net software. Financial impact of the wins were not announced.

Activity 147

Activity Networking .Net San Diego 147

TechCrunch LA

MARCH 27, 2021

That’s how much Los Angeles-based ServiceTitan , a startup founded just eight years ago is worth now, thanks to some massive tailwinds around homebuilding and energy efficiency that are serving to boost the company’s bottom line and netting it an unprecedented valuation for a vertical software company, according to bankers.

SaaS 292

SaaS Glendale Statistics Los Angeles 292

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Customer 100

Customer Custom Satisfaction Social Media 100

Both Sides of the Table

SEPTEMBER 15, 2013

Building direct customer relationships with viewers (who want to tune into your channels). Your goal at Walmart ought to be to build customer awareness and ultimately persuade a sub-segment of the Walmart shopper to come buy your candy bars at specialty shops or at your companies website directly, where you’ll make much better margin.

Networking 366

Networking Media Content Customer 366

InfoChachkie

AUGUST 22, 2016

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Such metrics will obviously differ.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

TechCrunch LA

JULY 24, 2019

Ouster’s strategy has been cast wider net for customers by selling its lidar sensors to other industries, including robotics, drones, mapping, defense, building security, mining and agriculture companies. Ouster’s business model, along with its tech, has helped it land 437 customers to date and raise a total of $90 million.

Los Angeles 216

Los Angeles .Net Customer Custom 216

Startup Professionals Musings

MAY 2, 2014

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Customer 95

Customer Custom Entrepreneur Pricing 95

socalTECH

MARCH 29, 2011

San Diego-based MIR3 , which provides emergency notification messaging services, said today that it will donate the net proceeds for customer messages delivered to Japan for the seven weeks since the earthquake and tsunami to the Red Cross effort to aid Japan.

San Diego 153

San Diego .Net Email Mobile 153

Both Sides of the Table

APRIL 25, 2011

It would not be a big stretch to image a well run service business like this making 15-25% net profit margins. Customer financing often comes in the form of your company agreeing to build a product with a “sponsor&# customer or two and helping them with the rollout / implementation. You own the IP you create.

Services 332

Services Venture Capital IP Startup 332

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 85

Customer Custom Product Marketing 85

Berkonomics

JUNE 4, 2020

Every dollar of gross profit falls to the bottom line, increasing net profit faster with each transaction. A ten percent increase in revenues for a company with 50% gross margin and 5% net profit before the increase would double net profit for the period with that ten percent increase in revenue. An example to make this clear.

.Net 156

.Net Sales Tool Email 156

Startup Professionals Musings

FEBRUARY 9, 2013

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Customer 98

Customer Custom Startup Pricing 98

Berkonomics

AUGUST 13, 2011

The net cost of such a failure to pre-think this event would have been in the millions, stated the CEO, but were successfully hedged against just as the dollar declined. As a result, his was the only company among the competition to continue to service his medical industry customers when just such an event occurred.

Develop 191

Develop Development .Net Competition 191

TechCrunch LA

JANUARY 30, 2019

Last year the company crossed $200 million in revenue and managed to net over 1 million subscribers for the service. For brands, the pitch is a new way to find customers and engage with them. FabFitFun surpasses $200 million in revenue as it hits million-subscriber milestone.

Newsletter 212

Newsletter Los Angeles .Net Platform 212

TechCrunch LA

OCTOBER 5, 2020

GrubMarket has built itself as a profitable but quiet giant that underpins the fuel that helps companies in all of these categories by becoming one of the critical companies building bridges between food producers and those that interact with customers. Its opportunity comes in the form of disruption and a gap in the market.

Technical Review 343

Technical Review Startup Marketing San Diego 343

socalTECH

JULY 7, 2010

Here are eight Southern California companies and the experienced, successful entrepreneurs heading up their efforts, who haven't had any problems finding investors--or customers--for their firms. com, and was CEO of Vivendi Universal Net USA. Have we missed a repeat entrepreneur or company you think ought to be watched?

Southern California 228

Southern California Entrepreneur SoCal Mahalo 228

Berkonomics

JULY 25, 2013

Email readers, continue here.] How do you engage your customers in a conversation instead of merely broadcasting your message again and again in hope that some one remembers it? Above all, make every outreach an attempt to engage your customers, listening to their responses and responding one-to-one wherever possible.

Social Media 179

Social Media Advertising .Net Content 179