SoCal Tech Calendar

AUGUST 10, 2011

Tuesday, August 16, 2011 -- Real Value of Customer Excellence. The customer is always rightwell, most times! Our August panel dives deeply into the new age of customer service. Our panelists will discuss their organizations best practices when serving high value customers. See [link] (more)

Customer 113

Customer Custom .Net Organization 113

Both Sides of the Table

APRIL 25, 2011

It would not be a big stretch to image a well run service business like this making 15-25% net profit margins. Customer financing often comes in the form of your company agreeing to build a product with a “sponsor&# customer or two and helping them with the rollout / implementation. You own the IP you create.

Services 332

Services Venture Capital IP Startup 332

Berkonomics

DECEMBER 29, 2016

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

.Net 226

.Net Sales Customer Custom 226

Both Sides of the Table

APRIL 16, 2011

After college Joanne worked for 4 years in retail apparel at Macy’s where she initially managed sales reps on the floor and then worked as a buyer of clothing. This is where she first developed sales skills. She doubled her salary by going into sales. to $12m in sales. “A lot of sales is innate.

Startup 311

Startup Sales Venture Capital Entrepreneur 311

InfoChachkie

MARCH 23, 2015

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises.

.Net 100

.Net Startup Satisfaction Technical Review 100

Both Sides of the Table

NOVEMBER 3, 2009

It should talk about how many customers you think you will acquire and how much you’ll charge for your product. Do you really want to spent $100k building a product to discover through Customer Development that the market is too small? I care about the thought that you’ve given to the customer problem.

Web 2.0 334

Web 2.0 Venture Capital Web Technical Review 334

Berkonomics

JUNE 4, 2020

Every dollar of gross profit falls to the bottom line, increasing net profit faster with each transaction. A ten percent increase in revenues for a company with 50% gross margin and 5% net profit before the increase would double net profit for the period with that ten percent increase in revenue. An example to make this clear.

.Net 156

.Net Sales Tool Email 156

TechCrunch LA

OCTOBER 5, 2020

“The only success criteria of my startup career is whether GrubMarket can eventually make $100 billion of annual sales,” he said to me over both email and in a phone conversation. “We had to limit our daily delivery volume in some regions, and put new customers on waiting lists.”

Technical Review 343

Technical Review Startup Marketing San Diego 343

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

InfoChachkie

JANUARY 18, 2012

Put it out on the Net, see what the reactions are…If you build something that starts to resonate, then you can start to… get into tech blogs and talk to the press and tell everybody what you are doing.” Number one is sales. Life is sales. Business development is sales. Winning customers is sales.

Entrepreneur 272

Entrepreneur Startup Conference Santa Barbara 272

Both Sides of the Table

JUNE 17, 2017

The most obvious way to explain this is with sales people. If you hire 6 senior sales reps in January at $120,000 / year salary then you’ve taken on an extra $60,000 per month in costs yet these sales people might not close new business 6 months. COGS” represents the amount that each sale costs you.

Startup 227

Startup Venture Capital Sales Course 227

Both Sides of the Table

SEPTEMBER 15, 2013

I agree with YouTube (that they provide more (hosting, ad sales, etc.) Building direct customer relationships with viewers (who want to tune into your channels). Selling at smaller retailers will net you fewer customers and higher margins. YouTube has infinitely more customers than their websites & 2.

Networking 366

Networking Media Content Customer 366

TechCrunch LA

DECEMBER 8, 2020

He did note that in the four markets where the company has gone live since launching its business in January 2019 — San Diego, Los Angeles, the Inland Empire , and Sacramento — has yielded an annualized revenue run rate of over $400 million in gross merchandise value (the total value of home sales transacted on its platform).

Sales 282

Sales Demand San Diego Funding 282

Both Sides of the Table

MAY 24, 2021

It has historically been the case that VCs would rather fund the promise of 100x in a company with almost no revenue than the reality of a company growing at 50% but doing $20+ million in sales. Our goal is to produce a $10 billion+ winner and remain the market leader in this SaaS category of AI in Sales & Marketing.

Venture Capital 363

Venture Capital Capital Funding Startup 363

socalTECH

JULY 7, 2010

Here are eight Southern California companies and the experienced, successful entrepreneurs heading up their efforts, who haven't had any problems finding investors--or customers--for their firms. Demand Media / Richard Rosenblatt / Los Angeles - Rosenblatt's last big win: MySpace, where he was Chairman, brokering its sale to News Corp.

Southern California 228

Southern California Entrepreneur SoCal Mahalo 228

InfoChachkie

AUGUST 22, 2016

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Share and Enjoy.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Berkonomics

JANUARY 5, 2023

If you are experiencing 20% annual growth and 20% net profit before depreciation and tax, or any combination that adds to 40% (such as 10% profit and 30% growth), you are a prime target. That’s quite a goal to achieve. But there are obvious and not–so obvious ways to make it happen, even if over time. The second rule: The 20/20 rule.

.Net 156

.Net Acquisition Sales Email 156

Berkonomics

AUGUST 3, 2023

Some businesses require very little capital and the founder can self-finance the enterprise and retain 100% of its ownership and control from ignition through liquidity event (startup through sale). For those of you who fit that description, nice work. There is a lot to say about retaining control.

Venture Capital 295

Venture Capital Startup Class Invest 295

Both Sides of the Table

MAY 19, 2018

Your historical trading information including financials and a “customer file” which shows the history of your transactions so that investors can run “cohort” analyses Customer reference, personal references, key team members, compensation, cap table, stock option plan, etc. and then asking to take a brochure home with you.

Funding 336

Funding Venture Capital Startup Email 336

Berkonomics

JUNE 8, 2017

Some businesses require very little capital and the founder can self-finance the enterprise and retain 100% of its ownership and control from ignition through liquidity event (startup through sale). For you who fit that description, nice work. There is a lot to say about retaining control. It’s an option, even though an expensive one.

Venture Capital 266

Venture Capital Class Invest Equity 266

socalTECH

NOVEMBER 21, 2019

PayPal said that the acquisition will "transform the shopping experience" for its consumers and also increase sales and customer engagement for its merchants. PayPal said that Honey was profitable on a net income basis in 2018, and that it expects the acquisition to be acrretive to its non-GAAP earnings per share in 2021.

Southern California 133

Southern California Commerce Acquisition .Net 133

Startup Professionals Musings

JULY 3, 2020

Selecting the right sales channels is one of the first strategic decisions that every startup faces. Hidalgo recommends a focus on engagement stage indicators including customers by channel, conversion ratio, and cost per revenue. Understanding culture is paramount, but measuring results is even better. Lead-stage content performance.

Marketing 174

Marketing Invest Demand Metrics 174

Both Sides of the Table

APRIL 27, 2010

I didn’t mean to be so insulting and I didn’t mean for the net to be cast so wide that many people wondered whether I was talking about them when I was speaking of “job hoppers.&# I learned a lot from reading the comments. I learned how to integrate customers into our product development process.

Startup 285

Startup Venture Capital Sales Software Review 285

Startup Professionals Musings

JULY 25, 2020

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. From time to time, include customers and sales members in ideation sessions.

Coach 144

Coach Metrics Social Network Competition 144

socalTECH

DECEMBER 12, 2014

We do everything from picking, packing, and shipping to customer service, fulfillment, and providing the technology that powers the e-commerce site, online marketing, creative design, and digital imaging and photography. The way we get compensated, is we receive a percent of net sales that flow through the website.

Commerce 203

Commerce Venture Capital Internet Brands Startup 203

Startup Professionals Musings

APRIL 21, 2023

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. From time to time, include customers and sales members in ideation sessions.

Coach 137

Coach Metrics Competition Ideas 137

Startup Professionals Musings

OCTOBER 8, 2022

In reality, a simple Excel spreadsheet model customized around your assumptions can save you hours and avoid a wasted expense in validating alternative vendor and marketing decisions. Vendor costs are subject to change, customers are fickle, competitors come out of the woodwork and the economy can take a downturn. Marty Zwilling.

Startup 147

Startup Pricing Sample Customer 147

Both Sides of the Table

JANUARY 5, 2010

They often make great team members such as head of products, CTO, head of sales, CFO, etc. Partners in VC funds only wanted to fund entrepreneurs who had a certain percentage of their net worth tied up in their venture. I want our associate to have empathy for the customers we serve — our portfolio companies. Not my problem.

Entrepreneur 293

Entrepreneur Startup Venture Capital CTO Hire 293

Berkonomics

APRIL 10, 2014

Often, the lender then tracks the pledged assets until money is received or inventory sold, expecting repayment from the proceeds of sale. After the orders are filled, payment is made directly to the lender by the customer, and the lender then deducts its cost and fees and remits the balance to the company.

Report 166

Report .Net Customer Custom 166

Berkonomics

DECEMBER 22, 2016

[Email readers, continue here…] Accounting and HR operations are combined as quickly as possible, as are customer service call centers, retaining specific product skills on the front line from the acquired company. Facilities may become redundant or oversized after these efforts, allowing for consolidation of facilities as well.

Acquisition 120

Acquisition .Net Sales Email 120

InfoChachkie

APRIL 25, 2011

If you are a leader at a startup and you are reading a business book, you are not closing customers, raising capital, improving your product, or spending time with your loved ones. I read Enchantment anticipating that it might augment my Entrepernurial Selling class, which focuses on influence and persuasion, rather than sales tactics.

Technical Review 279

Technical Review Blogging Class Entrepreneur 279

Both Sides of the Table

JANUARY 10, 2010

It was recommended to me by my friend, Net Jacobsson , who was trying to do some basic Life Hacking. But Net had told me that he picked up some valuable lessons from the book, so I thought, “WTF? I got to experience much of the local culture and customs. So I don’t read too many of them. Can’t hurt.&#.

Startup 295

Startup Email Technical Review Course 295

Startup Professionals Musings

MAY 2, 2021

Here is my own net of those seven habits: Founder is ready, willing, and able to learn. Offer customized products or services. A large market means at least $500 million in potential sales if the company is asset-light, and $1 billion if it requires plenty of property, plants and equipment.

Startup 170

Startup Study Journal Sample 170

InfoChachkie

JULY 11, 2011

The nature of the company’s business model requires it to fund certain costs before it is paid by its customers. The less time you have to spend managing your covenant compliance, the more time you will have to deliver a compelling value proposition to your customers. Enter venture debt. Equity Is Forever.

Equity 235

Equity Startup Invest Funding 235

Berkonomics

JANUARY 20, 2010

Some businesses require very little capital and the founder is able to self-finance the enterprise and retain 100% of its ownership and control from ignition through liquidity event (startup through sale). For you who fit that description, nice work. There is a lot to say about retaining control.

Venture Capital 174

Venture Capital Invest Class .Net 174

Startup Professionals Musings

JANUARY 6, 2020

In reality, a simple Excel spreadsheet model customized around your assumptions can save you hours and avoid a wasted expense in validating alternative vendor and marketing decisions. Vendor costs are subject to change, customers are fickle, competitors come out of the woodwork and the economy can take a downturn. Marty Zwilling.

Startup 123

Startup Pricing Sample Customer 123

Startup Professionals Musings

DECEMBER 2, 2022

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. Sales/Marketing.

Sales 102

Sales Customer Custom Outsource 102