2015 Customer Metrics 
Both Sides of the Table
DECEMBER 11, 2022
And then in the late 90’s money crept in, swept in to town by public markets, instant wealth and an absurd sky-rocketing of valuations based on no reasonable metrics. In those years I learned to properly build product, price products, sell products and serve customers.
Startup Professionals Musings
APRIL 20, 2015
Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Decide early where and when money will come from, set some milestones and metrics, and work to a plan, or be caught short. Customer support is more than handling exceptions.
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Startup Professionals Musings
AUGUST 14, 2015
Maybe more important, you need domain knowledge, relationships and lots of potential customers. Every startup needs a simple elevator pitch, quantifying the value of its journey, that can be communicated in less than a minute to new team members, potential investors and customers. Define metrics to keep on track for the journey.
Startup Professionals Musings
SEPTEMBER 18, 2015
Based on my own many years of experience as both an employee and an executive, here are my key recommendations to improve your business productivity, traction and momentum: Implement business metrics, and tie incentives to results. In most businesses, 80 percent of the revenue comes from 20 percent of the customers.
Startup Professionals Musings
NOVEMBER 14, 2015
Every entrepreneur is quick to tell friends and potential investors about his or her vision of changing the world, about all the customers who have expressed an interest, and about all the other investors who are lining up to get a piece of the action. Is your customer-acquisition rate accelerating? Margins should be increasing.
Startup Professionals Musings
AUGUST 7, 2015
When pitching to investors, entrepreneurs always seem to start with a customer pitch, then add a slide or two about the business. In every case, the relevant pitch needs to start by highlighting a real customer problem, then outlining a new solution, with all the features and disruptive technology.
Startup Professionals Musings
NOVEMBER 2, 2015
That means practicing non-defensive listening to key advisors, team members and customers. If everyone is incented to find new customers, there will be little focus on resolving problems with current ones. Make sure there are metrics for problem counts, resolution time and revenue impact.
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