Remove 2015 Remove Customer Remove Satisfaction
article thumbnail

Humana partners with Heal and invests $100 million in the company’s doctor-on-demand service

TechCrunch LA

To date, the company has linked patients with over 200,000 home visits from doctors since its launch in 2015. We continue to see high levels of customer satisfaction and improved health outcomes when care is delivered in the home.

Services 244
article thumbnail

Celebrating the Life and Work of Tony Hsieh

Tech.Co

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 198
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Arianna Huffington’s Thrive Global is buying a startup that uses neuroscience to boost app usage

TechCrunch LA

Originally called Dopamine Labs, the company was founded in 2015 to bring some of the same technologies that social media companies like Facebook used to boost engagement to a broader range of applications. Meet the tech company that wants to make you even more addicted to your phone.

article thumbnail

Goals Accountability and Social Support for Big Impact

SoCal CTO

Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. More on this Topic EPSS and ePerformance E-Performance at Work: Self-Service Action and Development Planning Performance Support in 2015 eFollow-Up Performance Support Performance Support

article thumbnail

Smart Startups Don’t Try To Satisfy Every Customer

Startup Professionals Musings

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

article thumbnail

How Smart Startups Survive Investor Due Diligence

Startup Professionals Musings

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

article thumbnail

6 Keys To Proving A Viable Startup Business Model

Startup Professionals Musings

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Customer support is more than handling exceptions. Your challenge is to present a total business solution to the right customer set to build your credibility and momentum.

Startup 107