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7 Key Factors Obscure Your Customer Acquisition Costs

Startup Professionals Musings

Leaders and investors need to know if you have and are tapping into your key sources of relevant data, including web analytics, sales management data, and customer relationship management (CRM) software. I assure you of the need to really listen to customer feedback, both proactively in market studies, as well as after-the-sale reviews.

Customer 100
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Timing and why we’re all VCs

TechCrunch LA

From the article: Mithril had its best moment yet last week when a portfolio company, Auris Health, sold to Johnson & Johnson for more than $3 billion — returning at least $500 million to the fund. Pro tip: take on the mantle of book editor for a major tech publication, and the publishers will mail you books for free.