Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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Competition Services Customer Custom 109

Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

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Customer Custom Training Tool 113

Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

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Outsource Customer Custom Sample 95

Startup Professionals Musings

MARCH 13, 2023

Here is my list of eight key strategies and tactics, gleaned from my own observations and feedback, which I believe will define you as a trusted leader, and will result in loyal teams to amplify your business initiatives into long-term success and satisfaction: Share your values and expectations to everyone.

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Satisfaction Social Media Coach Training 108

Startup Professionals Musings

AUGUST 30, 2023

Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. Allocate your time and resources to customer expectations and competitor challenges. Marty Zwilling First published on Inc.com on 08/16/2023 We all have strengths and weaknesses.

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Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

AUGUST 27, 2023

Everyone in the company must adopt the principles of customer-first focus, agility in responding to change, and constant innovation to improve your processes as well as the solution. Seek customer feedback on ways to improve value and satisfaction. Make customer experience your key priority.

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Custom Customer Marketing Startup 91

Startup Professionals Musings

AUGUST 25, 2023

These are necessary to attract customers, investors, and give you a line of defense with competitors. Test your plan to get feedback from real customers. Use social media or reward target customers to volunteer for a feedback session. Marty Zwilling First published on Inc.com on 08/08/2023

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Social Media Metrics Media Tool 98

Startup Professionals Musings

OCTOBER 13, 2023

This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers. You need both to create better outcomes and increase job satisfaction. Marty Zwilling First published on Inc.com on 09/27/2023 Demonstrate the courage to take risks.

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Case Study Study Startup Examples 112

Startup Professionals Musings

AUGUST 26, 2023

It leads to better team member retention and will ultimately give you a competitive advantage, more productivity, and fewer customer crises. Of course, it’s always important to be positive and optimistic about the future and look forward to sharing your journey to business success and personal satisfaction.

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Training Resource Competition Satisfaction 86