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From Call Center Agent To C-Suite Executive: How This Amazing Woman Did It

InfoChachkie

A version of this article previously appeared on Forbes. August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. I started in the call center, in the customer loyalty department.

Coach 182
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Entrepreneurshit. The Blog Post on What It’s Really Like.

Both Sides of the Table

Sign up customers who are paying you money for a service you can’t 100% guarantee is going to be operational for the full period that they’re expecting. I didn’t want to disappoint my customers. People seldom understand that when enterprise customers choose your software it isn’t just a purchase order.

Blogging 420
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6 Keys To Finding The Right People For A Winning Team

Startup Professionals Musings

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Recent articles report that companies where everyone is focused on the big picture can increase their returns by up to 400 percent.

Coach 174
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Learn What Customer Focus Really Means in Sales

Startup Professionals Musings

All the experts these days are talking about the increasing need for customer focus and maximizing sales. Typically entrepreneurs and even professional sales people think this means more emphasis on the customer selling process, when in fact it means spending more time understanding the customer buying process (view from the customer).

Sales 93
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Improving Sales: The Excuse Departement is Closed

Both Sides of the Table

This article originally appeared on TechCrunch. So I did want any rational person who wants to improve does – I hired a coach. Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. Customers buy solutions to solve their problems.

Sales 316
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Why Early-Stage VCs Should Be Careful About Intros from Bankers

Both Sides of the Table

I think my mentality to banker pitches was best summed up in this article about Y Combinator in which Paul Graham apparently made the following quotes. The other quote from the article is this: “The other thing they say is that they can’t tell on Demo Day which are the good start-ups. We are judging how well you are coached on stage.

Startup 361
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Get a View From the Customer to Close Sales Faster

Startup Professionals Musings

All the experts these days are talking about the increasing need for customer focus and maximizing sales. Typically entrepreneurs and even professional sales people think this means more emphasis on the customer selling process, when in fact it really means spending more time understanding the customer buying process (view from the customer).

Sales 96