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Boulevard books $70M to help beauty and wellness salons with their bookings

TechCrunch LA

to date, the company said that it saw an 188% growth in annual recurring revenue compared to a year ago, with more than 25,000 individuals in 2,000 salons and spas in the country now using its platform. Specialists and their salons wanted to be perfectly booked up, and salons weren’t actually completely offline, either.

Help 195
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition.

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Opoli Dangles $5 Rides To LAX To Break Through Ridesharing Noise

socalTECH

Los Angeles-based ridesharing service Opoli --which faces rather daunting competition from Uber and Lyft--is hoping to break through the ridesharing noise, with an offer of $5 for a trip to LAX. Opoli offers up iOS and Android apps which let users book both on-demand and reserved rides. READ MORE>>.

Demand 133
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7 Advantages For Being A Socially Responsible Startup

Startup Professionals Musings

I believe this option will continue to spread to other companies, states and countries. Several good discussions take a whole chapter in the classic book “ Mind Your Business: Thoughts for Entrepreneurs ,” by international entrepreneur Toine Knipping: Investors favor startups that integrate social responsibility.

Startup 149
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6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

I remember the classic book, “ Driven to Delight ,” by Joseph A. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Your competition is global, so today’s customers are demanding world-class service. Then let them apply their own input.

Customer 106
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5 Ways The Right Leadership Culture Benefits Business

Startup Professionals Musings

Every company needs this focus to attract the best minds and loyalty in both categories. Evidence is growing that consumers are willing to pay at least a small premium for sustainability, and have started to demand a discount for “un-sustainability.” Customer loyalty and trust go up for companies with a purpose culture.

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6 User-Centered Design Guidelines To Thrill Customers

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Design 105