Startup Professionals Musings

JANUARY 8, 2021

Chip Bell and Ron Zemke, who are experts in this area, provide some of the best specific insights I’ve seen, in the classic book “ Managing Knock Your Socks Off Service.” Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Know your customers intimately.

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Startup Training Customer Custom 154

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Customer upsell: Sell more to existing customers.

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Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

NOVEMBER 9, 2020

Incidentally, if you never thought of yourself as being an A-Player employee, you probably will struggle even more in the competitive entrepreneur world. In this highly competitive world, no growth means falling behind, as a business or in your career. Accept personal growth as directly related to business growth.

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Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Several good discussions take a whole chapter in the classic book “ Mind Your Business: Thoughts for Entrepreneurs ,” by international entrepreneur Toine Knipping: Investors favor startups that integrate social responsibility.

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Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

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Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are not sure of your best fit, like many people I know, I just found help in a new book, “ The 6 Types of Working Genius ,” by Patrick Lencioni. In my experience, competition is the biggest challenge here.

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Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

FEBRUARY 10, 2020

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Change allows everyone to be push the limits in response, to improve their opportunity for personal growth, improve the company competitive position and odds for long-term success.

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Satisfaction Organization Customer Custom 124

Startup Professionals Musings

DECEMBER 14, 2020

Transforming an existing culture is even harder than setting it correctly at the start, as outlined in the classic book, “ Cultural Transformations ,” by leadership experts John Mattone and Nick Vaidya. Don’t confuse engagement or satisfaction surveys with culture surveys. In medicine, prescription before diagnosis is malpractice.

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Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

DECEMBER 29, 2014

Gregg Lederman, in his recent book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

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Customer Custom Training Satisfaction 106

Startup Professionals Musings

DECEMBER 20, 2020

How to do this right is illustrated well in a classic book, “ Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice ,” by Peter Sheahan and Julie Williamson, PhD. In addition, it will attract the best talent, the most customer loyalty, and provide greater personal satisfaction to you, the entrepreneur.

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Customer Custom Satisfaction Marketing 167

Startup Professionals Musings

OCTOBER 4, 2023

In reality, resource constraints should be seen by startups a competitive advantage, by forcing them to develop new markets, and to think differently and act differently than existing players. How entrepreneurs respond to these will become a larger and larger determinant of startup growth, competitive position, and success.

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Resource Ideas Competition Entrepreneur 112

Startup Professionals Musings

SEPTEMBER 1, 2013

Gregg Lederman, in his latest book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to outbehave and outperform your competition.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

SEPTEMBER 19, 2015

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Change allows everyone to be push the limits in response, to improve their opportunity for personal growth, improve the company competitive position and odds for long-term success.

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Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

SEPTEMBER 27, 2021

I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction. Highlight your good relationships.

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Startup Customer Custom Tool 135

Startup Professionals Musings

MAY 23, 2021

A few years ago, I first saw an interesting step in that direction via the classic book “ Entrepreneurial DNA ,” by Joe Abraham , with his assessment web site. These are the ultimate chess players in the game of business, always looking to be two or three moves ahead of the competition. Opportunist.

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Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. I saw these highlighted well in a classic book, “ Get Smart! ” Maintain a meaningful competitive advantage.

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Startup Professionals Musings

OCTOBER 6, 2021

This may mean attending industry conferences, taking college courses, or reading some key books. It may be time for you to start your own blog, write a book, or volunteer as a speaker at public events in your domain. The more you use your new-found leadership ability, the greater will be your satisfaction and confidence.

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Entrepreneur Course Satisfaction Guide 132

Startup Professionals Musings

APRIL 4, 2021

Jan Yager, a recognized expert on the subject of time management, addressed this issue in the classic edition of her book, “ Work Less, Do More: The 14-Day Productivity Makeover.” Success in execution is all about productivity – more time, more money, more customers, and more satisfaction. Marty Zwilling.

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Product Email Customer Custom 153

Startup Professionals Musings

NOVEMBER 25, 2022

I recently found a wealth of practical guidance on how to build a perseverance mindset and use it to overcome adversity, break through barriers, and keep moving forward to success, in a new book, “ Win When They Say You Won’t ,” by Daphne Jones. A first step is empowering yourself to achieve success and feel satisfaction from doing your job.

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Startup Satisfaction Summary Coach 122

Startup Professionals Musings

SEPTEMBER 17, 2014

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. I recently finished an insightful new book exploring these issues, “ Lead to Succeed: The Only Leadership Book You Need ,” by Chris Roebuck, an expert on transformational leadership.

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Satisfaction Organization Customer Custom 106

Startup Professionals Musings

AUGUST 1, 2022

I’m not an expert on leadership, so I am always on the lookout for specific development guidance, such as the classic book, “ Leadership Results ,” by the well-known leadership coach and business psychologist, Sebastian Salicru. Build your character and reputation with personal values.

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Capital Coach Satisfaction Ideas 114

Startup Professionals Musings

AUGUST 16, 2019

Gregg Lederman, in his classic book, “ ENGAGED!: Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition.

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Customer Custom Training Satisfaction 84

Startup Professionals Musings

APRIL 8, 2019

Image via Wikipedia The challenge for all of us in business is to improve competitiveness by improving employee productivity and reducing costs. Unfortunately, work and satisfaction have become an oxymoron in many businesses. I believe the only way to improve engagement is to make work more satisfying. No one likes useless work.

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Tips Satisfaction Training Mentor 96

Startup Professionals Musings

JUNE 11, 2023

I found some excellent guidance on the specifics in the classic book, “ What Customers Crave ,” by Nicholas J. If you are looking for a lasting competitive advantage, I recommend that you follow the steps outlined here to create experiences that your customers crave. That’s a win-win-win opportunity you can’t afford to miss.

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Customer Custom Social Media Training 131

Startup Professionals Musings

DECEMBER 22, 2021

I was happy to see quantified evidence of this in a new book, “ Winning on Purpose ,” by Fred Reichhheld, creator of the Net Promoter system of management, in concert with Darci Darnell and Maureen Burns. I still see organizations that penalize teams for change requests, and try to live by the old adage of “it’s always been done this way.”

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Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

MARCH 4, 2015

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

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Entrepreneur Startup Satisfaction Competition 102

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. As your business matures and stabilizes, regular employees make more sense.

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Outsource Startup Technical Review Training 123

Startup Professionals Musings

JUNE 15, 2022

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

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Startup Satisfaction Entrepreneur Competition 101

Startup Professionals Musings

DECEMBER 7, 2019

I found some good guidance on this subject in a new book, “ The Leader You Want To Be ,” by Amy Jen Su, a managing partner in an executive coaching and leadership development firm. I get much more satisfaction, and can provide more realistic help, in steering you through specific pricing, organizational, or competitive challenges you face.

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Help Entrepreneur Course IBM 123

Startup Professionals Musings

SEPTEMBER 7, 2022

Most of you business professionals that I know have at least thought about or talked about starting their own business, to get more control, make more money, or to get more satisfaction out of their life. You must feel satisfaction. In my experience, a good business plan should not be a book, or a one-pager.

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Startup Tips Coach Satisfaction 114

Startup Professionals Musings

SEPTEMBER 3, 2023

How to do this right is illustrated well in a classic book, “ Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice ,” by Peter Sheahan and Julie Williamson, PhD. In addition, it will attract the best talent, the most customer loyalty, and provide greater personal satisfaction to you, the entrepreneur.

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Company Companies Customer Custom 116

Startup Professionals Musings

SEPTEMBER 14, 2019

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

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Entrepreneur Startup Satisfaction Competition 98

Startup Professionals Musings

MARCH 5, 2022

I’ve always been looking for the specific behaviors required to make the change, so I was pleased to see some real guidance in the classic book, “ The Melting Point ,” by Dr. Christian Marcolli, a world-class expert on sustainable high performance. You will then experience satisfaction, instead of increased pressure.

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Class Activity Coach Satisfaction 148

Startup Professionals Musings

SEPTEMBER 1, 2023

I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Michelli, with inspiring stories on how one well-known company, Mercedes-Benz, made the transition and is profiting as a result. Find the best of the best models, and aim even higher.

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Customer Custom Startup Competition 106

Startup Professionals Musings

APRIL 22, 2022

By most accounts, this case exhibits almost all the lapses identified in a classic book by Dr. Nicole Lipkin, “ What Keeps Leaders Up At Night.” A good fight in business is called healthy competition. Engagement drives performance and satisfaction. Schedule an on-going reality check with trusted advisors to know the difference.

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Startup Case Study Competition Entrepreneur 118

Startup Professionals Musings

NOVEMBER 5, 2022

For an in-depth study of the pros and cons of a bossless environment, I found a new book, “ Why Managers Matter ,” by management scholars Nicolai Foss and Peter Klein. Most experts agree that the key to worker productivity, decision making, and satisfaction, is raising their level of engagement from the currently low thirty percent range.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

JANUARY 24, 2014

As an employee, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation. Fortunately, both can be fixed. Make you the base, not others. Marty Zwilling.

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Startup Satisfaction Entrepreneur Competition 91