Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others. Customer upsell, selling more to existing customers.

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his recent book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

SEPTEMBER 1, 2023

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. I remember the classic book, “ Driven to Delight ,” by Joseph A. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.

Customer 106

Customer Custom Startup Competition 106

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 168

.Net Satisfaction Customer Custom 168

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his latest book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

NOVEMBER 17, 2018

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 100

Customer Custom Social Media Training 100

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 97

Customer Custom Social Media Training 97

InfoChachkie

NOVEMBER 18, 2010

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

Startup Professionals Musings

MARCH 22, 2013

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 100

Customer Custom Startup Social Media 100

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Gregg Lederman, in his classic book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Playing to your strengths improves your overall engagement and productivity, as well as satisfaction and happiness. Getting peers to help others also is a great source of satisfaction and engagement.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

NOVEMBER 6, 2022

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 147

Satisfaction Organization Customer Custom 147

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

DECEMBER 20, 2020

Whether you are an entrepreneur starting a new business, or a corporate executive seeking to revitalize a mature business, the challenge is the same – to become the obvious choice within the hearts and minds of your customers, your employees, and your chosen communities. Seek out only the best potential partners and customer leaders.

Customer 167

Customer Custom Satisfaction Marketing 167

InfoChachkie

JULY 4, 2011

There are a number of other children’s books that also serve as good platforms from which you can impart entrepreneurial values and lessons. One such book comes from a surprising source, the notoriously left-leaning Theodor Geisel, better known as Dr. Seuss. This is Sam’s cold call. However (Spoiler Alert) Sam’s persistence pays off.

Sales 219

Sales Entrepreneur Startup Product 219

Startup Professionals Musings

MAY 6, 2017

I found these pillars, and the first principles behind them, pulled together well in a new book, “ Embracing Progress: Next Steps For The Future Of Work ,” by A. Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. Sophie Wade.

Satisfaction 67

Satisfaction Coach Startup Organization 67

Startup Professionals Musings

DECEMBER 12, 2021

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Measure customer response and action.

Social Media 127

Social Media Media Metrics Satisfaction 127

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. But nobody said it would be easy. It’s very frustrating.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Customer support chasm. Product development chasm.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

AUGUST 14, 2019

I recommend the ten points in a classic book by Bill Murphy, Jr., Successful entrepreneurs have to work well with people, whether they be partners, investors, employees, suppliers, or customers. The others include the rest of the team, investors, and customers. Entrepreneurship can be learned. You must do it alone.

Satisfaction 78

Satisfaction Startup Ideas Entrepreneur 78

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

NOVEMBER 21, 2020

Both ends of this spectrum fail to bring long-term satisfaction or success. I remember a classic book, “ The Purpose Effect ,” by renowned author Dan Pontefract, that provides a good framework and background or doing just that. Delight and deliver value to your customers. Without customers, there is no business.

Tips 174

Tips Framework Customer Custom 174

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 131

Customer Custom Social Media Training 131

Tech.Co

DECEMBER 4, 2020

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 193

Commerce Statistics Customer Custom 193

Startup Professionals Musings

FEBRUARY 10, 2020

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

APRIL 23, 2017

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Missions and products that are too broad confuse your team, your customers, and potential investors. Customer support chasm. Product development chasm.

Customer 76

Customer Custom Entrepreneur Technical Review 76

Startup Professionals Musings

NOVEMBER 14, 2021

I was happy to see my own view reinforced in the classic book, “ Innovation Thinking Methods for the Modern Entrepreneur ,” by long-time entrepreneur and innovation expert Osama A. Here are ten key lessons from his book that we can all learn from: Utilize first principles thinking. Outsource services back to the customer.

Entrepreneur 158

Entrepreneur Startup Outsource Development Design 158

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Gregg Lederman, in his classic book, “ ENGAGED!: Keep your team happy to create engaged customers.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

DECEMBER 14, 2020

Today’s business mantra must be “Take care of your people and they will take care of your customers.” Once a product-first, customer-second, and employee-last culture is set, it is extremely hard to change. As well, you need to focus externally on getting feedback from customers, suppliers, and competitors.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

SEPTEMBER 27, 2021

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Startup 135

Startup Customer Custom Tool 135

Startup Professionals Musings

SEPTEMBER 19, 2015

Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

NOVEMBER 9, 2020

I’ve spent many years in each of these business worlds, but I never made the A-Player entrepreneur connection until I read the classic book, “ The A Player ,” by Rick Crossland, who comes from almost 30 years of experience developing, recruiting, and leading high performance cultures in bigger companies.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

FEBRUARY 7, 2021

Gerber wrote a best-selling business book called The E-Myth: Why Most Businesses Don’t Work and What to Do About It. The Entrepreneurial Perspective sees the business as a system for producing outside results for the customer, resulting in profits. Well over 25 years ago, Michael E.

Technical Review 136

Technical Review Startup Social Media Satisfaction 136