Using Social Media To Deal With Customer Trolls
InfoChachkie
APRIL 29, 2013
In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. The next time you encounter a negative online comment about your startup from a disgruntled customer, resist the very natural temptation to write a hurried, angry reply.
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