socalTECH

APRIL 17, 2015

Lytx said Canal will offer up its Lytx DriveCam Program to its fleet customers as a value added service. Lytx said its Lytx DriveCam Program helps prevent collisions, reduce injuries and save lives by offering up video, predictive analytics, real-time driver feedback and coaching for fleets. READ MORE>>.

Customer 100

Customer Custom San Diego Coach 100

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

InfoChachkie

MARCH 3, 2014

August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I loved it.

Coach 182

Coach Startup Study Customer 182

Both Sides of the Table

JULY 13, 2010

In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. He coached me that I had to start with the answers. I started by doing billing systems. How can I START with the answers?

Entrepreneur 372

Entrepreneur Startup Design Framework 372

socalTECH

MAY 21, 2013

TeamSnap said it has acquired Weplay''s customers, technology, and online coaching resources and extensive video content as part of the buy. million customers. WePlay, which had raised $15M in funding, offered up online sports community, team management, and social components aimed at amateur youth sports teams. READ MORE>>.

SaaS 170

SaaS Coach Acquisition Resource 170

Both Sides of the Table

OCTOBER 12, 2010

I see way too many startup founders who don’t have experience in selling and probably don’t feel that comfortable going to customers and asking for orders. Spending time selling to customers is the best way to find out what their problems are and how good your solution currently is at mapping to their needs.

Sales 346

Sales Startup Technical Review Customer 346

socalTECH

OCTOBER 17, 2014

According to CallFire, it donated $10,000 in credits on the service to fitkidsAmerica , a nonprofit which fights childhood obesity through after school programs and camps, in the name of its customer, Flywheel , which sent the two billionth message.

Santa Monica 187

Santa Monica Coach Activity Platform 187

Both Sides of the Table

APRIL 3, 2014

” So I did want any rational person who wants to improve does – I hired a coach. Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. They are as good at selling you as they are at selling your product to customers.

Sales 382

Sales Help Startup Pricing 382

Startup Professionals Musings

JUNE 12, 2019

Much has been written recently about the requirement to focus today on the total customer experience, as a competitive edge or even for survival. The challenge I hear from savvy business owners and entrepreneurs operating on a shoestring is that providing a superior customer experience costs money.

Customer 96

Customer Custom Coach Pricing 96

Both Sides of the Table

JULY 1, 2010

As a CEO you never stop needing to go on sales calls (or to work the phones in telesales or customer support) and ceasing to do this as your company grows because you’re focusing on investors, recruiting, PR or whatever is a mistake. I also make visits to senior level customers of portfolio companies with which I’m involved.

Startup 308

Startup CTO Coach Technical Review CTO Hire 308

Both Sides of the Table

SEPTEMBER 13, 2011

If they’re not running their business then perhaps the wrong person was picked as CEO or perhaps they need more mentorship / coaching to better allocate their time. Of course they “need&# the title to convince customers, biz dev partners and VCs that they’re to be taken seriously.

Startup 325

Startup Technical Review Sales Report 325

TechCrunch LA

AUGUST 29, 2019

” That’s right, ProGuides is pitching a marketplace for experienced gamers so that its customers aren’t randomly matched with some noob if they can’t game with their usual partners. “Our tagline is ‘Play with pros’ now,” says Wang.

Coach 180

Coach Seed Funding Training Platform 180

Startup Professionals Musings

NOVEMBER 7, 2015

Most importantly, it’s more about being a proactive leader who connects to customers and the team deeply, rather than a bright light that struggles to be seen amidst the glare of a million other bright lights. It’s more about the quality of the execution, rather than the quality of the idea.

Customer 97

Customer Custom Entrepreneur Tips 97

Both Sides of the Table

JANUARY 22, 2014

VCs should be more of a coach than proscriptively telling you what to do. Simply put – I’d be in search of a VC who had an intuitive sense of my product, my customers, my organizational issues, my competitors, etc. I think of VCs as coaches. I call them “ VCs Seagulls.” EQ and Team Leadership?

Venture Capital 364

Venture Capital Coach Writing SaaS 364

Both Sides of the Table

FEBRUARY 7, 2013

I acted as the occasional mentor, advisor and coach to Ethan. And because I wanted Ethan to be able to attract a great team, build & iterate a product, test it with initial customers and refine his strategy before having to take the wrappers off of his company. The company was called Red Beacon. So there you have it.

CTO Coach 359

CTO Coach Google CTO Hire Yammer 359

Both Sides of the Table

FEBRUARY 5, 2011

So I did want any rational person who wants to improve does – I hired a coach. Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. They are as good at selling you as they are at selling your product to customers.

Sales 316

Sales Startup Pricing Customer 316

socalTECH

AUGUST 1, 2013

Irvine-based PEAR Sports announced this morning that it has launched a new product that uses a heart rate monitor and your smartphone to provide customized coaching and fitness training. The firm announced a system which uses heart rate-based training to customize workouts for users, via their smartphone.

Training 147

Training Coach Equity Customer 147

Startup Professionals Musings

JUNE 30, 2021

A community requires two-way communication and respect – including advisors, partners, and customers. The best leaders don’t just give orders – you work with people you depend on to build trust, give and accept coaching, and motivate by being a role model for the approach you espouse. Build community with team members and advisors.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

APRIL 9, 2021

In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Find folks who are customer-centric and sensitive to competition. The right people will recognize the big picture.

Coach 174

Coach Activity Customer Custom 174

Startup Professionals Musings

FEBRUARY 12, 2021

For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things. Spend more time mentoring and coaching your team.

Tips 159

Tips Satisfaction Coach Mentor 159

Both Sides of the Table

NOVEMBER 18, 2012

Sign up customers who are paying you money for a service you can’t 100% guarantee is going to be operational for the full period that they’re expecting. I didn’t want to disappoint my customers. People seldom understand that when enterprise customers choose your software it isn’t just a purchase order.

Blogging 420

Blogging Press Entrepreneur Venture Capital 420

socalTECH

SEPTEMBER 6, 2019

Matt Stodder, the co-director of the Los Angeles program, says it is seeking companies with the right team, a minimum viable product, customer traction, and viable plan for going forward. Startup Boost says it provides guidance and coaching on such topics as product-market fit, market sizing, fundraising, and pitch development/presentation.

Los Angeles 154

Los Angeles Class Angel Startup 154

Both Sides of the Table

MARCH 28, 2010

And having frameworks is a useful way to standardize your customer studies so that highly intelligent, inexperienced young people can crank out PowerPoint slides with such authority and beautiful consistency. I come from a world that if the coach wasn’t yelling at you, it meant he didn’t care. I grew up and played sports all my life.

Startup 378

Startup Framework Slides Coach 378

Both Sides of the Table

DECEMBER 11, 2022

In those years I learned to properly build product, price products, sell products and serve customers. I had realized that I didn’t have it within me to be as good of a player as many of them did but I had the skills to help as mentor, coach, friend, sparing partner and patient capital provider.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Both Sides of the Table

JANUARY 27, 2013

After that a meme developed amongst many startups (and the advisors that coached them) that, “TechCrunch didn’t matter. I mostly like to have coverage in the tech press where most of my customers (entrepreneurs) and business partners (other VCs) are. You should focused on getting coverage where your users are.”

Blogging 309

Blogging Journal Press Startup 309

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Both Sides of the Table

JANUARY 6, 2014

The functions of an early-stage board are pretty obvious and well understood: Providing introductions to customers, biz dev partners, recruits, the press, other investors, etc. Over time you start to figure out who you customers are and how to sell to them or how to get them to adopt your products if you’re a consumer-oriented startup.

Startup 325

Startup Sales Technical Review Software Review 325

Startup Professionals Musings

NOVEMBER 27, 2020

It does require sensitivity and engagement with the people around you, as well as your customers. External customer loyalty and motivation used to be as simple as good customer service, but today’s customers expect more. Spend more time coaching and mentoring your team.

Coach 144

Coach Customer Custom Entrepreneur 144

Startup Professionals Musings

JULY 25, 2020

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Coach 144

Coach Metrics Social Network Competition 144

Berkonomics

OCTOBER 27, 2022

I recall one of my CEO’s when I was his chairman, stating, “If you are not serving our customers, then you should be supporting those who do”. How do you frame menial desk jobs as “customer support?”. Some accounts payable invoices come from suppliers providing the company resources to serve the customer. Shout it out! .

Resource 156

Resource Customer Custom Coach 156

Startup Professionals Musings

JULY 8, 2022

Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. As you grow, so will your team and customers. Driven to reduce personal hardship and suffering.

Technical Review 143

Technical Review Coach Mentor Customer 143

Startup Professionals Musings

APRIL 21, 2023

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Coach 137

Coach Metrics Competition Ideas 137

Both Sides of the Table

NOVEMBER 19, 2009

Yes, I know it’s my job as the CEO to be the coach for people and that’s fine. The company had less than $5 million in revenue yet we had a multi-tab spreadsheet doing activity-based costing on our customer service staff, operations and technology. Should she take a chance and potentially ruffle feathers?

Entrepreneur 414

Entrepreneur Technical Review Slides CTO Coach 414

TechCrunch LA

AUGUST 11, 2021

Meanwhile, Beacons takes 9% of sales from its free version , and 5% from its $10 per month version, which offers more customization, integrations and analytics. If a creator or celebrity were to sell personalized videos on Cameo , they’d lose 25% to the platform. Image Credits: Snipfeed. With its $5.5

Platform 286

Platform Commerce Startup Tool 286

Both Sides of the Table

SEPTEMBER 8, 2010

Once you’ve been around for a few years, attracted some great people, landed real, paying customers and raised venture capital you’ve likely got a talented team around you. In your case this might simply be a VP of Sales or Customer Support for multiple locations. You’re suddenly free to focus your energies elsewhere.

Venture Capital 319

Venture Capital Startup Sales Customer 319

Both Sides of the Table

MAY 27, 2013

Partly out of the fact that in 1 week I depart for England to speak at LeWeb, attend our DataSift board meeting and generally make myself available to the DataSift team to meet their customers, partners and employees. When we recommended that Rob get a CEO coach he not only embraced it but craved it and thanked us for suggesting it.

Tips 365

Tips Email Venture Capital CTO Coach 365

Berkonomics

AUGUST 3, 2023

Whether the partner is a supplier looking to gain a lock on your business as it grows or a customer looking to create a competitive barrier through use of your product, such an investment typically carries fewer restrictions than from a professional investor and less oversight.

Venture Capital 295

Venture Capital Startup Class Invest 295