Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

MARCH 18, 2022

Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes , and overtaking known competitors. As a consultant, I hate to see you lose that startup focus on innovation, change, and customers. Eliminate penalties for risk-taking and learning experiences.

Startup 154

Startup Artificial Inteligence Metrics Netflix 154

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Adopt some key metrics to measure your change agility.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

JULY 31, 2021

In reality, the picture is a bit larger than this, as outlined in the classic book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 164

Startup Class Entrepreneur Coach 164

Both Sides of the Table

MAY 27, 2013

Partly out of the fact that in 1 week I depart for England to speak at LeWeb, attend our DataSift board meeting and generally make myself available to the DataSift team to meet their customers, partners and employees. When we recommended that Rob get a CEO coach he not only embraced it but craved it and thanked us for suggesting it.

Tips 365

Tips Email Venture Capital CTO Coach 365

Startup Professionals Musings

JULY 4, 2021

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Startup 161

Startup Resource Training Entrepreneur 161

Startup Professionals Musings

APRIL 30, 2021

Yet I still see many companies focusing on what I believe are ineffective approaches to turning this productivity challenge around, including stricter processes, more metrics, and financial incentives to improve motivation. Enhance intrinsic motivation through coaching. Embrace negative emotions as a prelude to positives.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

AUGUST 12, 2015

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Entrepreneur 101

Entrepreneur Startup Coach Metrics 101

Startup Professionals Musings

MAY 30, 2022

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

FEBRUARY 11, 2022

Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today. Coach for productivity, performance, and creativity. No one is happy or satisfied.

Coach 132

Coach Satisfaction Startup Organization 132

Startup Professionals Musings

OCTOBER 28, 2020

This must include metrics and tracking, with the necessary systems and resources to act, recalibrate, and iterate as required. Team members must be engaged and enabled to do the job – that means aligned, equipped, coached, supported, and valued for the work and changes ahead. The process must focus not only on the “what,” but the “how.”

Coach 159

Coach Resource Summary Metrics 159

Startup Professionals Musings

SEPTEMBER 21, 2020

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Don’t be afraid to test your ultimate entree on customers. Make them “feel the love.”

Startup 156

Startup Coach Metrics Marketing 156

TechCrunch LA

NOVEMBER 5, 2021

Ultimately 1,000 customers signed up, and The Kelp Burger is now the “hero product,” Boyd Myers said. Boyd Myers explained that there are sales and repeat customers, but it was too early to discuss growth metrics. AKUA started selling via direct to consumers in May and currently ships to all states except Alaska and Hawaii.

Startup 191

Startup Los Angeles Sample Funding 191

Startup Professionals Musings

JULY 15, 2020

For the business to prosper, every employee, and your customers, must know and relate to your core values, such as product excellence, care for the environment, and personal integrity. Implement the key business metrices you will live by. Increase you focus on coaching, training, and mentoring.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Both Sides of the Table

MAY 19, 2018

Your historical trading information including financials and a “customer file” which shows the history of your transactions so that investors can run “cohort” analyses Customer reference, personal references, key team members, compensation, cap table, stock option plan, etc. But just putting a customer reference list in a data room?

Funding 336

Funding Venture Capital Startup Email 336

Startup Professionals Musings

SEPTEMBER 5, 2014

by Erica Peitler, a well-known leadership performance coach. Use metrics to support judgment in decisions. Metrics should be seen as guides, helping to direct and support good behavior, but not absolute measurements of good or bad judgment and wisdom. Metrics are necessary to acquire knowledge and turn it into action.

Entrepreneur 104

Entrepreneur Startup Coach Metrics 104

Startup Professionals Musings

SEPTEMBER 27, 2015

by Erica Peitler, a well-known leadership performance coach. Use metrics to support judgment in decisions. Metrics should be seen as guides, helping to direct and support good behavior, but not absolute measurements of good or bad judgment and wisdom. Metrics are necessary to acquire knowledge and turn it into action.

Develop 103

Develop Development Coach Metrics 103

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. Unfortunately, I often see goal misalignments with teams, such as marketing measured on sales volume, or sales measured on customer retention. The goal should always be coaching to solve problems, not blame assignment or negative feedback.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

MAY 1, 2015

In reality, the picture is a bit larger than this, as outlined in a new book “ Leading with GRIT ,” by Laurie Sudbrink, a well-known business leadership coach and speaker. Usually these people think they are doing a great job, and are totally oblivious to their unhappy customers or cash drain. Wait and hope for a miracle.

Startup 116

Startup Entrepreneur Class Coach 116

Startup Professionals Musings

MARCH 2, 2020

In addition, creating a business requires leading and interacting with other people, including partners, investors, and customers. Create a written plan, with target milestones and metrics. You must also learn from your customers. Yes, there are a lot of bridges to cross. Expand your own learning and knowledge by helping others.

Ideas 126

Ideas Writing Examples Outsource 126

Startup Professionals Musings

MAY 23, 2012

Successful innovation turns ideas into money, to enhance customer value, and thus shareholder value. Training and coaching. Ongoing coaching from the top is essential to maintain the attitude and spirit. From time to time, include customers and sales members in ideation sessions. Value creation. Accountability.

Coach 98

Coach Ideas IP Sales 98

Startup Professionals Musings

MAY 30, 2014

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that absorbs resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Entrepreneur 115

Entrepreneur Resource Training Product 115

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 124

Technical Review Organization Coach Satisfaction 124

Startup Professionals Musings

FEBRUARY 4, 2015

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Startup 108

Startup Sales Metrics Entrepreneur 108

Startup Professionals Musings

MARCH 9, 2011

Successful innovation turns ideas into money, to enhance customer value, and thus shareholder value. Training and coaching. Ongoing coaching from the top is essential to maintain the attitude and spirit. From time to time, include customers and sales members in ideation sessions. Value creation. Accountability.

Coach 93

Coach Ideas IP Sales 93

Startup Professionals Musings

JULY 13, 2015

The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that spends resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.

Resource 105

Resource Startup Entrepreneur Training 105

Startup Professionals Musings

JUNE 18, 2023

Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. Don’t be afraid to test your ultimate entree on customers. Make them “feel the love.”

Startup 112

Startup Coach Metrics Marketing 112

Startup Professionals Musings

SEPTEMBER 1, 2019

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Startup 97

Startup Sales Metrics Guide 97

Startup Professionals Musings

NOVEMBER 3, 2013

These only come with the proper training, investment in tools, and focus on customer relationships. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organization will not reach its full potential.

Sales 96

Sales Metrics Startup Entrepreneur 96

Startup Professionals Musings

FEBRUARY 1, 2023

Develop metrics to monitor work intensity. Work intensity could be anything from number of meetings in a day, to number of production line emergencies, to number of angry customers during a shift. These metrics are also the best way to gauge when your team needs more help, and identifying strong and weak contributors.

Satisfaction 108

Satisfaction Metrics Competition Examples 108

Startup Professionals Musings

AUGUST 14, 2016

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Coach 64

Coach Metrics Competition Ideas 64

Startup Professionals Musings

AUGUST 18, 2018

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. Training and coaching. Set milestones and meet them. Ownership.

Entrepreneur 64

Entrepreneur Coach Metrics Competition 64

Startup Professionals Musings

JUNE 10, 2020

You can and must fix this by communicating business goals and objectives, and establishing personal metrics which only reward success. It’s easy for you to blame someone else in the organization, economic conditions outside, or even overly demanding customers, when things are not going well.

Startup 113

Startup Examples Coach Metrics 113

Startup Professionals Musings

NOVEMBER 4, 2015

In a new book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 100

Technical Review Organization Coach Satisfaction 100