Startup Professionals Musings

APRIL 24, 2017

We all know some peers in business who could use some coaching to unleash their potential and optimize performance, but would you know how to do the job if they asked you for help? In an effort to help myself, I read a new book on this topic, “ The Master Coach ,” by Gregg Thompson. Self-centered members need coaching.

Coach 54

Coach Satisfaction Organization Guide 54

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Playing to your strengths improves your overall engagement and productivity, as well as satisfaction and happiness. Enhance intrinsic motivation through coaching.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

AUGUST 16, 2023

I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs. Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews.

Coach 93

Coach Satisfaction Resource Entrepreneur 93

Startup Professionals Musings

FEBRUARY 9, 2022

In my experience of many years as a business founder, consultant, and executive, I offer the following list of situations that always imply a real need for people and business leadership, and have the potential for long-term positive impact to your bottom line and business success: Your business image is slipping in the eyes of customers.

Coach 120

Coach Satisfaction Customer Custom 120

Startup Professionals Musings

JUNE 30, 2021

A community requires two-way communication and respect – including advisors, partners, and customers. The best leaders don’t just give orders – you work with people you depend on to build trust, give and accept coaching, and motivate by being a role model for the approach you espouse. Build community with team members and advisors.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

AUGUST 1, 2022

I’m not an expert on leadership, so I am always on the lookout for specific development guidance, such as the classic book, “ Leadership Results ,” by the well-known leadership coach and business psychologist, Sebastian Salicru. If necessary, use a strengths coach, and always start a business which highlights your signature strengths.

Capital 114

Capital Coach Satisfaction Ideas 114

Startup Professionals Musings

FEBRUARY 3, 2021

As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. He enjoys the learning from these calculated risks.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

DECEMBER 7, 2020

I saw the key ones outlined well in the classic book, “ Creating High Performers ,” by William Dann, a leading coach to experienced CEOs. Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

MAY 31, 2023

These haven’t changed much over the years, but still seem to be often overlooked by business professionals and leaders in their haste to keep up with peers, competitors, and customers in today’s volatile environment. Timely follow-up on customer and team member requests. Stretch here also increases job satisfaction.

Startup 121

Startup Satisfaction Technical Review Ideas 121

Startup Professionals Musings

SEPTEMBER 25, 2022

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Customer relationships culture is slipping.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

JANUARY 19, 2022

I was pleased to see some specific guidance on how team members can better communicate their value at work, without self-aggrandizing, in a new book, “ Influence and Impact ,” by Bill Berman and George Bradt, who speak from experience as a psychologist, and years of coaching in companies across multiple industries.

Coach 119

Coach Organization Technical Review Satisfaction 119

Startup Professionals Musings

JULY 30, 2023

Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. Every business purpose must be customer-centric and even altruistic. Increase ownership thinking on business efficiency.

Entrepreneur 85

Entrepreneur Customer Custom Competition 85

Startup Professionals Musings

NOVEMBER 9, 2020

Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. Every business purpose must be customer-centric and even altruistic. Increase ownership thinking on business efficiency.

Entrepreneur 159

Entrepreneur Customer Custom Competition 159

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Occupational satisfaction. Emotional stability. Environmental safety.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

AUGUST 30, 2023

In this context, I was impressed with the insights provided in a new book, “ Stay Sane In An Insane World ,” by peak performance coach Greg Harden. Listen to your team, mentors, and customers to recognize real successes and failures, and surround yourself with people who can fill in the gaps. We all have strengths and weaknesses.

Mentor 104

Mentor Startup Coach Satisfaction 104

Startup Professionals Musings

OCTOBER 14, 2022

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Leadership brand development.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

NOVEMBER 25, 2022

You will learn to recognize that some friends and colleagues are always downers, and get their satisfaction from snuffing out your aspirations through negative thinking. A first step is empowering yourself to achieve success and feel satisfaction from doing your job. Don’t let anyone kill your dreams and passion.

Startup 122

Startup Satisfaction Summary Coach 122

Startup Professionals Musings

MAY 11, 2019

Employee engagement is a measure of emotional commitment, leading to work focus, which translates to productivity, satisfaction and happiness. Coach for productivity, performance, and creativity. There has to be more to your business today than making money, to get employee engagement and satisfaction.

Company 78

Company Companies Coach Satisfaction 78

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

MARCH 13, 2023

Here is my list of eight key strategies and tactics, gleaned from my own observations and feedback, which I believe will define you as a trusted leader, and will result in loyal teams to amplify your business initiatives into long-term success and satisfaction: Share your values and expectations to everyone.

Satisfaction 108

Satisfaction Social Media Coach Training 108

Startup Professionals Musings

FEBRUARY 24, 2021

For many, it’s hard to make the switch from that top-down order-giving culture, and it’s hard to find the time to recruit and coach the new team members you need to scale the business to success. You need them to make a personal commitment to customer service, improved quality, and change to improve the future.

Startup 147

Startup Customer Custom Ideas 147

Startup Professionals Musings

JUNE 17, 2022

Passion is great, but it must be backed by data, confirming a real problem and customers willing and able to pay for your solution. Too many business people let the daily challenges cause them to revert to emotional and autocratic demands, failure to communicate, and inability to coach and mentor team members.

Startup 143

Startup Competition Coach Satisfaction 143

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. This is a tough challenge for every coach and mentor. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

JULY 29, 2023

The best entrepreneurs relish the challenges, and get great satisfaction from overcoming and learning from adversity. As you gather your team, recognize that they will need your help and coaching as well. Thus you need to listen and learn the current reality from your customers, your team, advisors, and experts.

Ideas 105

Ideas Startup Entrepreneur Social Media 105

Startup Professionals Musings

SEPTEMBER 3, 2021

Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. You need to be visible in marketing efforts, viral videos, and interactions with key customer segments. Online it may be time to take a formal position via blogs and interviews.

Mentor 145

Mentor IBM IBM Social Media 145

Startup Professionals Musings

JUNE 5, 2022

The challenge for each of you is to get it handled quickly and effectively, without losing the trust of constituents , as well as customers. The challenge for many bosses is to recognize when their team should be coaching them. Every business leader expects to encounter one or more crises eventually.

Develop 138

Develop Development Coach Satisfaction 138

Startup Professionals Musings

APRIL 8, 2019

Unfortunately, work and satisfaction have become an oxymoron in many businesses. Attempting to make a job more challenging, as well as to improve productivity, managers may sometimes ask for higher outputs, such as 15 customer support calls per hour rather than 10. Many companies also promote local mentoring and coaching opportunities.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

DECEMBER 21, 2019

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Demand for coaching, counseling, and discipline training is high. Customer relationships culture is slipping.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

FEBRUARY 26, 2021

With some coaching and mentoring from other leaders, I was able to do it myself, so I know you can do it too, by committing to the following strategies: Train yourself to always look for positives, not negatives. Take satisfaction from wins to balance against setbacks. We all need a buffer to handle those special cases.

Coach 137

Coach Training Satisfaction Mentor 137

Startup Professionals Musings

AUGUST 27, 2022

The classic book, “ Hunting in a Farmer's World: Celebrating the Mind of an Entrepreneur ,” by serial entrepreneur and business coach John F. In business, entrepreneurs hunt for new innovative solutions to problems, new ways of beating competitors, new markets, and new customers.

Entrepreneur 124

Entrepreneur Marketing News Slides 124

Startup Professionals Musings

OCTOBER 13, 2023

You must give them a strong sense of self-efficacy by championing autonomy, encouraging them to think big, and coaching them on areas to improve. This promotes more psychological safety, better relationships, and allows all to work effectively in uncomfortable situations with customers and peers. Demonstrate the courage to take risks.

Case Study 112

Case Study Study Startup Examples 112

Startup Professionals Musings

NOVEMBER 1, 2019

I’m not an expert on leadership, so I am always on the lookout for specific development guidance, such as the classic book, “ Leadership Results ,” by the well-known leadership coach and business psychologist, Sebastian Salicru. If necessary, use a strengths coach, and always start a business which highlights your signature strengths.

Coach 70

Coach Satisfaction Ideas Entrepreneur 70