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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Startup 154
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Reflections on 2020: Kelly Perdew, Moonshots Capital

socalTECH

Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. It's been a tough year for many due to the pandemic; how have you or your company adapted to the business environment? What are you most looking forward to in the technology/startup world in 2021?

Capital 124
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5 Barriers To Wise Delegation In Business Leadership

Startup Professionals Musings

He has spent many years coaching and consulting with over 200 organizations, and he has helped me articulate the benefits of delegation, and better understand some of the key barriers. Even if you can learn and do everything, time is a killer in this rapidly evolving world of business and technology. You need to divide and conquer.

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8 Aspects Of Team Well-Being Drive Business Results

Startup Professionals Musings

I will summarize these here, with my insights, for your review and implementation: Physical health. You as a business leader can greatly influence this factor by providing the resources and training to allow team members to do their job better, and appreciate the impact of their work. Occupational satisfaction.

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8 Activities To Satisfy Your Boss You Are Accountable

Startup Professionals Musings

For example, Howard Schultz at Starbucks was quick to accept accountability for a racial bias incident a few years ago in one of his stores in Philadelphia, and he shut down all his stores for an anti-bias training session, rather than try to blame a single store employee or overall cultural conditions.

Activity 109
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Praying to the God of Valuation

Both Sides of the Table

There was no money train. SEEING THINGS FROM THE VC SIDE OF THE TABLE While I was a VC in 2007 & 2008 those were dead years because the market again evaporated due the the Global Financial Crisis (GFC). I was in it for the love of working with entrepreneurs on business problems and marveling at technology they had built.