socalTECH

AUGUST 6, 2020

Irvine-based outsource customer support and experience services provider Alorica claims it plans to hire more than 33,000 people, saying it has added more than 20 new clients in the first half of the year. The company already has operations in 14 countries, employing 100,000 providing customer experience services to brands.

Outsource 113

Outsource Customer Custom Services 113

Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113

Customer Custom Services Conference 113

InfoChachkie

APRIL 20, 2015

Rather than directly explaining their value proposition with all the passion and heartfelt stridency that only an entrepreneur can deliver, they outsource this communication to a Public Relations (PR) firm. Working for a small software company, he discovered that something interesting occurred when he abandoned the company’s talking points.

Outsource Development 100

Outsource Development Outsource Allegis Startup 100

Startup Professionals Musings

OCTOBER 17, 2020

Other countries can provide e-commerce with different business models, outsource manufacturing at low cost, and a huge market for new products. When globalization or technology shrinks distances (Internet), painful missing needs become evident, and opportunities abound. The impact of global instability. Existing infrastructure.

Custom 167

Custom Customer Startup Outsource Development 167

Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

Outsource 95

Outsource Custom Customer Sample 95

socalTECH

MARCH 23, 2020

Irvine-based outsource customer support provider Alorica said last week that it is ramping its "Alorica-At-Home" program, its existing work-at-home program for customer service. The company said it had to shut its call centers in the Dominican Republic and Guatemala last week. READ MORE>>.

Outsource 113

Outsource Customer Custom Help 113

Berkonomics

JANUARY 28, 2021

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up pre-money valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. And here’s the “why.”. Lessons founders learned.

Outsource Development 156

Outsource Development Startup Outsource Venture Capital 156

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company's founder and CEO is Joseph Heller.

Customer 113

Customer Custom Networking Los Angeles 113

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95

socalTECH

OCTOBER 15, 2018

said this morning that it is opening up a new, "customer care" center in Phoenix, where it hopes to hire 100, as an addition to its existing customer care operations center in Los Angeles. According to Wag, it plans to hire agents and managers in Phoenix to support its customers, walkers, and dog sitters. READ MORE>>.

Outsource 113

Outsource Los Angeles Customer Custom 113

socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. As part of the funding, Moonshot Capital's Kelly Perdew, along with pet industry executive Michael Baker of Pet Food Experts, both join the company's board of directors.

Seed Funding 222

Seed Funding Funding Template Southern California 222

socalTECH

AUGUST 9, 2018

Santa Monica-based business outsourcing service provider TaskUs , founded by Bryce Maddock and Jaspar Weir, said this morning that it has raised $250M in an investment round. According to TaskUs, the funding round values the company at $500M. The investment came from private equity investor Blackstone Group. READ MORE>>.

Outsource 100

Outsource Santa Monica Social Media Commerce 100

socalTECH

DECEMBER 15, 2020

San Diego-based outsourced healthcare R&D marketplace Scientist.com said this morning that it will acquire HealthEcnomics.com , which operates an online community of scientists and suppliers of heatlh economics and outcomes research. The companies said they expect the acquisition to be completed in January. READ MORE>>.

Outsource 113

Outsource Research San Diego Acquisition 113

socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. Size of the funding was not announced. The funding was led by Moonshots Capital. The startup is led by Founder and CEO Bere Giannini.

Seed Funding 154

Seed Funding Funding Template Southern California 154

Startup Professionals Musings

JANUARY 25, 2023

As a business consultant, I can get you started in this transformation, but I was pleased to see more detailed guidance, including things to watch out for, in a recent book, “ The Ecosystem Economy ,” by Venkat Atluri and Miklos Dietz, both senior partners at McKinsey & Company with much experience.

Outsource Development 140

Outsource Development Outsource Startup Metrics 140

Startup Professionals Musings

NOVEMBER 5, 2022

As a business consultant with experience in large companies as well as startups, I often hear about dysfunctional management hierarchies, as well as the value provided by exceptional ones. These authors provide inside details of recent management experiments, as well as historical data from both successful and failed traditional companies.

Outsource 133

Outsource Training Organization Social Media 133

socalTECH

JULY 1, 2016

Irvine-based business outsourcing provider Alorica said Thursday that it has acquired Expert Global Solutions, Inc. , a provider of outsourced, customer service and financial collections services. Financial terms of the deal were not announced, hwoever, Alorica said the acquisition will push the company to a projected $2.4

Outsource 113

Outsource Acquisition Services Customer 113

socalTECH

NOVEMBER 24, 2020

Los Angeles-based Credit Key , a startup which helps e-commerce merchants offer up instant point-of-sale financing to customers, has raised $33.85M in its Series A funding. Tomich was previously founder of Onestop Internet, which provided outsourced handling of e-commerce for major brands. READ MORE>>.

Commerce 113

Commerce Outsource Los Angeles Sales 113

socalTECH

JANUARY 24, 2019

Santa Monica-based business process outsourcing provider TaskUs , which provides customer service/experience, business processing, and other services to companies like Tinder, Hootsuite, and Mailchimp, has hit 15,000 employees, as it continues its rapid growth. READ MORE>>.

Outsource 113

Outsource Santa Monica Equity Services 113

socalTECH

JANUARY 7, 2015

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. Alorica said the combined companies will now have a projected $1.2 Alorica said that those businesses represented approximately $580M in revenues for West in 2014.

Offshore 100

Offshore Outsource Customer Custom 100

socalTECH

JANUARY 12, 2015

Irvine-based outsourcing service provider Alorica said late Friday that it has named James Molloy as the company''s new Chief Financial Officer. Molloy was most recently Alorica''s Chief Accounting Officer, and also has served at Vanguard Logistics Services, BAX Global, The Brink''s Company, and Deloitte & Touche.

Outsource 100

Outsource Services Customer Custom 100

socalTECH

JANUARY 23, 2018

Irvine-based Alorica , which provides business process and customer service outsourcing, said today that it has named Tania King as its new Chief Legal and Employee Experience Officer. King has been Chief Legal and Compliance Officer for Alorica for the company since January of last year.

Outsource 100

Outsource Customer Custom Services 100

socalTECH

MAY 24, 2018

Los Angeles-based TaskUs , which provides outsource customer support and back-end support services for many startups and other technology companies, has named Joe Buggy as its new Chief Operating Officer, the first for the company. Buggy will be based in Texas, according to the company. READ MORE>>.

Outsource 113

Outsource Los Angeles Services Customer 113

socalTECH

DECEMBER 17, 2015

Santa Monica-based customer support outsourcing provider TaskUs --which is based in Santa Monica, but has a vast operation in the Philippines--said it has opened up a new office in Melbourne, Australia. Financial details of the deal with Nimble were not announced, but TaskUs said it will provide 24/7 customer support for the company.

Santa Monica 100

Santa Monica Outsource Customer Custom 100

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Customer 99

Customer Custom Startup Content 99

TechCrunch LA

APRIL 23, 2019

Less than a month after rebranding as Canoo , the startup electric vehicle company formerly known as Evelozcity is on the hunt for $200 million in new capital. The company, which will make its vehicles available through a subscription-based model, already has 400 employees and just announced new key hires along with its rebranding.

Outsource Development 191

Outsource Development Startup Outsource San Diego 191

socalTECH

JANUARY 20, 2016

Santa Monica-based TaskUs , the outsourcing firm founded by Jaspar Weir and Bryce Maddock, said today that it has just passed up 5,000 employees. The company--which had just over 1,000 employees in 2014, and started with a mere 5 employees in 2011--says it now has five outsourcing centers in the Philippines. READ MORE>>.

Outsource 100

Outsource Santa Monica Startup Equity 100

socalTECH

MARCH 23, 2018

San Diego-based Scientist.com , which operates an outsourced research marketplace, says it has received a data security certification this week. According to the company, it received the SOC 2 certification, which certifies that the company adheres to rigorous information security policies and procedures regarding customer data.

Outsource 100

Outsource San Diego Hollywood Research 100

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Here are the key elements I see: Make your company culture virtual. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

socalTECH

JULY 5, 2016

El Segundo-based Wyle , the provider of outsourced engineering and scientific services to the Federal Government, has completed its acquisition of fellow professional services provider KBR. The two companies said they willl combined under the brand "KBRwyle", and continue to service Wyle's existing customers.

El Segundo 124

El Segundo Outsource Acquisition Services 124

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

SEPTEMBER 13, 2023

Based on my years of experience as a business executive and consultant, I am convinced that most companies gradually lose their ability to be creative as they mature, and over time are overcome by new competitors and market changes. Your people on the customer front lines have the input you need on institutional changes required.

Case Study 117

Case Study Outsource Development Outsource Customer 117

Startup Professionals Musings

JULY 12, 2023

It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Now is the time to reap the benefits of those good customer relationships that you've been cultivating. Viral marketing campaigns to lure new customers will cost you big money. Focus on your core competency.

Capital 93

Capital Geni Layoffs Entrepreneur 93

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Customer Custom Media 91

Berkonomics

JUNE 25, 2015

Companies can strike it rich by finding an element of business operations which many companies need, but few have the capability or expertise to execute with excellence – and then aim to supply that element. But, more often, this is just the virtualization of what we used to call outsourcing. Really, that’s a business?

Outsource 120

Outsource Social Media Commerce Writing 120

socalTECH

JULY 31, 2013

According to the companies, WebMetro will become part of TeleTech''s Customer Growth Services division, Revana. TeleTech is a large provier of customer service outsourcing to companies. According to both companies, WebMetro founder Carlos Ugalde will continue to lead the business.

San Dimas 147

San Dimas Outsource Acquisition Marketing 147