TechEmpower

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. After all, that’s what tech innovation is all about. Who are the customers? What are some sites or companies in the same space? Do you have a custom algorithm or other technology?

Develop 520

Develop Development Technical Review SEO 520

Startup Professionals Musings

FEBRUARY 4, 2012

This is the dreaded “due diligence” process. For no good reason, this process seems shrouded in mystery, when in fact it is nothing more than a final integrity check on all aspects of your business model, team, product, customers, and plan. A good investor can do a lot to help a company, but can't make customers buy products.

Technical Review 94

Technical Review Startup Writing Competition 94

Startup Professionals Musings

OCTOBER 22, 2010

This is the dreaded “due diligence” process. For no good reason, this process seems shrouded in mystery, when in fact it is nothing more than a final integrity check on all aspects of your business model, team, product, customers, and plan. A good investor can do a lot to help a company, but can't make customers buy products.

Technical Review 90

Technical Review Writing Competition Tips 90

Startup Professionals Musings

APRIL 18, 2021

If your startup is great enough to get a term sheet from angel investors or a venture capitalist, the next step for the investor is to complete the dreaded due diligence process. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

JUNE 29, 2012

If your startup is great enough to get a term sheet from angel investors or a venture capitalist, the next step for the investor is to complete the dreaded due diligence process. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves.

Technical Review 98

Technical Review Startup Satisfaction Training 98

Both Sides of the Table

SEPTEMBER 15, 2022

The market was down considerably with public valuations down 53–79% across the four sectors we were reviewing (it is since down even further). ==> Aside, we also have a NEW LA-based partner I’m thrilled to announce: Nick Kim. First in late-stage tech companies and then it will filter back to Growth and then A and ultimately Seed Rounds.

Venture Capital 416

Venture Capital Marketing Technical Review Seed Funding 416

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147

Customer Custom Technical Review Metrics 147

socalTECH

MARCH 22, 2021

Support.com, a publicly led outsourcing company led by Los Angeles resident Lance Rosenzweig, who serves as President and Chief Executive Officer, says it has merged with a bitcoin mining company, Bitcoin Miner Greenidge Generation Holdings Inc. Support.com trades on the Nasdaq as SPRT.

Technical Review 113

Technical Review Company Companies Technical Support 113

Startup Professionals Musings

MAY 11, 2020

Struggling entrepreneurs are often so happy to get a funding offer that they neglect the recommended reverse due diligence on the investors. Taking on equity investors to fund your company is much like getting married – it is a long-term relationship that has to work at all levels. It’s no fun for either side.

Technical Review 124

Technical Review Funding Innocal Offshore 124

Startup Professionals Musings

DECEMBER 28, 2010

If your startup is great enough to get a term sheet from angel investors or a venture capitalist, the next step for the investor is to complete the dreaded due diligence process. Some startups do nothing to prepare for the due diligence process, assuming the people and business plan documents will speak for themselves.

Technical Review 91

Technical Review Startup Satisfaction Summary 91

TechCrunch LA

MAY 20, 2021

Construction tech startups are poised to shake up a $1.3-trillion-dollar As more people spent time at home last year due to the COVID-19 pandemic, the startup saw its contract revenue spike by 5x, Wu says. The company plans to take its new capital and “go deep into the product side.”. trillion-dollar industry.

Technical Review 185

Technical Review Startup Venture Capital Software Review 185

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

Customer 122

Customer Custom Social Media Technical Review 122

socalTECH

JUNE 1, 2021

A new, Los Angeles-based dog care startup, Dogdrop, says it has started offering up one free week of doggy daycare services to new customers, as the economy begins to open up and people start going back to work. The company's CEO and co-founder is Shaina Denny.

Customer 100

Customer Custom Technical Review Startup 100

TechEmpower

JULY 31, 2023

How does it meet customers’ needs? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? Customer Lifetime Value (CLV) How much money will your business generate from each converted customer? What does the business do?

Metrics 260

Metrics Startup Slides Technical Review 260

Startup Professionals Musings

JUNE 5, 2019

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

Customer 84

Customer Custom Company Companies 84

Startup Professionals Musings

MARCH 12, 2022

When it’s time to sell your company, or get new investors, valuation is the key parameter to success or disappointment. Quality of your technical and business teams. With today’s worldwide Internet and social media, your brand impact is not set by what you say, but by numbers of followers, influencers, and satisfied customers.

Technical Review 147

Technical Review Social Media Entrepreneur Startup 147

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong.

Customer 341

Customer Custom Venture Capital Software Review 341

socalTECH

MARCH 10, 2015

Santa Barbara-based Resonant , which is developing radio frequency filer technology for mobile front-ends, said yesterday afternoon that it has signed a second customer for its technology. Name of the customer was not disclosed.

Technical Review 100

Technical Review Customer Custom Santa Barbara 100

Startup Professionals Musings

MARCH 26, 2022

Have you noticed that more companies beg you to participate in their business today? It started with an email survey on your last stay at their hotel, but now includes requests for online product reviews, to social media input on the design of future products. They do it because engaged customers become loyal advocates and buyers.

Customer 107

Customer Custom Technical Review Social Media 107

Startup Professionals Musings

MARCH 14, 2022

I know companies who collect sensitive data from consumers all the time, and still seem to keep a trusted image (Amazon.com, Ebay). Make your company visible, reachable and responsive through social networks. Market your solution and user benefits, not the mysterious technology behind it. Don’t take shortcuts on these.

Custom 137

Custom Customer Technical Review Symantec 137

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

Customer 123

Customer Custom Technical Review Examples 123

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Mr. Everhart distills his leadership insights from many decades in one of the largest business-to-business marketing agencies, working with companies across the country. Don’t forget it.

Customer 100

Customer Custom Acquisition Technical Review 100

TechCrunch LA

MARCH 24, 2020

The launch is a rideshare mission that includes satellites from a range of customers, including NASA, as well as the US. National Reconnaissance Office (NRO), and a communications and tech demonstration satellite built by the University of New South Wales, Canberra Space and the Australian government.

Technical Review 118

Technical Review SpaceX Los Angeles Customer 118

TechEmpower

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

Startup Professionals Musings

JULY 12, 2021

Sometimes entrepreneurs are so focused on making change happen for customers that they forget that continually changing themselves and their company is equally important. Everyone and every company needs to continually learn from their experience and adapt to a changing world to thrive. Move to a higher platform.

Entrepreneur 167

Entrepreneur Technical Review Mentor Customer 167

socalTECH

MAY 21, 2013

One of the largest concentrations of technical talent in Los Angeles is in Glendale, at YP -- staffed with a surprising number of Los Angeles startup vets. Our whole product and technology team is about 500 people. Talk about the technology behind your operations here? What''s your background and how did you end up at YP?

Technical Review 223

Technical Review Glendale Advertising Google 223

socalTECH

MAY 21, 2013

One of the largest concentrations of technical talent in Los Angeles is in Glendale, at YP (www.yp.com) -- staffed with a surprising number of Los Angeles startup vets. Our whole product and technology team is about 500 people. Talk about the technology behind your operations here? Louis and Atlanta.

Technical Review 211

Technical Review Glendale Advertising Google 211

Eric Greenspan

MAY 14, 2013

So, because I’m a dad, a customer service enthusiast, product evaluator and entrepreneur, I’ve decided to build a business around it. From strollers to high tech, I will distill the best products and services and offer them to the influential Mommy Blogger community for reviews, commentary and endorsements.

Technical Review 135

Technical Review Product Services High Tech 135

Both Sides of the Table

JULY 9, 2013

This is final part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too. We developed this at our first company and called it PUCCKA – the overall methodology is described here. The buying company many not be able to buy in your time frames.

Customer 324

Customer Custom Marketing Newsletter 324

Both Sides of the Table

MAY 24, 2018

You company is the product and you’re selling an equity ownership in your company but much more broadly you’re selling trust & confidence that you’re going to build something enormously valuable and that you’re going to be enjoyable to work hand-in-hand with over the coming decade of each other’s lives.

Venture Capital 314

Venture Capital Technical Review Invest Slides 314

InfoChachkie

APRIL 21, 2011

Part I of this series describes the 360-review that I conducted at a growing, dynamic SaaS business which has recently graduated from the startup stage and entered the early-growth phase. One of the most compelling conclusions I drew from the reviews is that both Founders need delegate more of their day-to-day tasks.

Technical Review 182

Technical Review Software Review Startup Outsource 182

Tech.Co

JANUARY 3, 2020

Customers are happy, clients are beaming, and the revenue just keeps rolling in. However, as a business owner, you know that resting on your laurels can be dangerous, which is why staying up to date with the latest business technology is a necessity. And if you aren't making good use of this business tech, you're missing out.

Technical Review 91

Technical Review Software Review Social Media Platform 91

Both Sides of the Table

SEPTEMBER 17, 2013

In my last post I pointed out that many of the media commentators who have criticized the YouTube video network companies as not having strong businesses were mistaken. The best “MCNs” are in fact building strong technology businesses with rapid growth and strong, defensible assets. Not so fast.

Company 339

Company Companies Technical Review Content 339

socalTECH

APRIL 17, 2013

the online business credit company headed by serial tech entrepreneur Jeff Stibel, is looking to make its technology avialable to traditional publishers looking to go online, the firm said last week. Los Angeles-based Dun & Bradstreet Credibility Corp. , Pricing and details on the new platform were not announced.

Technical Review 124

Technical Review Technology Social Media Platform 124

TechCrunch LA

OCTOBER 5, 2020

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

Technical Review 343

Technical Review Startup Marketing San Diego 343

TechCrunch LA

SEPTEMBER 13, 2021

Today, SpotOn said it has closed on $300 million in Series E financing that values the company at $3.15 Andreessen Horowitz (a16z) led both the Series D and E rounds for the company, which says it has seen 100% growth year over year and a tripling in revenue over the past 18 months. Image Credits: SpotOn.

Technical Review 296

Technical Review Software Review Invest Acquisition 296

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95