Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. Employee loyalty starts with good communication and training on their role, as well as how to better interact with customers. Herein lies an opportunity for startups to beat the big guys.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

SEPTEMBER 16, 2020

Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences. If you are looking for a lasting competitive advantage, I recommend that you follow the steps outlined here to create experiences that your customers crave.

Customer 158

Customer Custom Social Media Satisfaction 158

Startup Professionals Musings

JULY 19, 2010

Due in large part to the current economy and an ultra-competitive job market, a Gen-Y entrepreneurial tsunami is already upon us. Like you, an intern will wear multiple hats at a startup – amazing training at ground level for a young professional. Satisfaction vs. Stress. That stereotype may be changing. Responsibility vs. Rut.

Competition 96

Competition Startup Technical Review IBM 96

Startup Professionals Musings

JANUARY 29, 2021

People-centric leaders realize that the right motivated and accountable people are their real competitive advantage. Your team, properly selected, trained, and engaged, can focus on tomorrow’s requirements, learn from mistakes, and implement the constant improvements required to stay competitive.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

DECEMBER 13, 2020

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Find the best of the best models, and aim even higher.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. That approach still is meaningful today. Today is the time to start down that road.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. You contract expertise rather than train employees. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. No mention usually means no plan and not competitive.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JUNE 30, 2021

He could have claimed that a fired employee was at fault, but instead he closed 8,000 of his stores for a day to provide additional employee racial-bias training. The most effective leaders marshal existing resources and incent people to create innovative yet competitive solutions. Create innovative change from existing resources.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

APRIL 18, 2021

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. This will cover the technology, the current state of development, and customer satisfaction. Validation of product.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to outbehave and outperform your competition. No more gamed employee satisfaction surveys.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

NOVEMBER 6, 2022

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Change allows everyone to be push the limits in response, to improve their opportunity for personal growth, improve the company competitive position and odds for long-term success.

Satisfaction 147

Satisfaction Organization Custom Customer 147

Startup Professionals Musings

DECEMBER 14, 2020

Make sure you are hiring, training, and promoting the future leaders who possess what it takes to create the organization you want. Don’t confuse engagement or satisfaction surveys with culture surveys. Find, nurture, and reward talent in support of a compelling future. Be sure to differentiate compensation and rewards correctly.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground. Traction in the marketplace.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

DECEMBER 10, 2022

Another example is Facebook , maintaining motivation with food, stock options, collaborative office space, an on-site laundry, and a competitive atmosphere that fosters personal growth and learning with great benefits. Good hiring, training, and mentoring are the best motivators. Practice every day what you preach. Start today.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. No mention usually means no plan and not competitive.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

APRIL 8, 2019

Image via Wikipedia The challenge for all of us in business is to improve competitiveness by improving employee productivity and reducing costs. Unfortunately, work and satisfaction have become an oxymoron in many businesses. Proactively provide support and training. No one likes useless work.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

NOVEMBER 5, 2022

Most experts agree that the key to worker productivity, decision making, and satisfaction, is raising their level of engagement from the currently low thirty percent range. In summary, I am supportive of the trend toward delayering, reducing the number of managerial layers, and managerial training for those interested in that role.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

JUNE 11, 2023

Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences. If you are looking for a lasting competitive advantage, I recommend that you follow the steps outlined here to create experiences that your customers crave.

Customer 131

Customer Custom Social Media Training 131

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.

Customer 84

Customer Custom Training Satisfaction 84

Startup Professionals Musings

APRIL 29, 2023

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. You have no shelf life, so you can’t make money while you sleep.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

JUNE 27, 2014

With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. You have no shelf life, so you can’t make money while you sleep.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

FEBRUARY 26, 2021

The best of you train yourselves to show emotions sparingly and strategically, while the rest are convinced that emotions cannot be controlled , and are a function of culture and genetics. Take satisfaction from wins to balance against setbacks.

Coach 137

Coach Training Satisfaction Mentor 137

Startup Professionals Musings

FEBRUARY 10, 2020

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Change allows everyone to be push the limits in response, to improve their opportunity for personal growth, improve the company competitive position and odds for long-term success.

Satisfaction 124

Satisfaction Organization Custom Customer 124

Startup Professionals Musings

MARCH 11, 2020

Another example is Facebook , maintaining motivation with food, stock options, collaborative office space, an on-site laundry, and a competitive atmosphere that fosters personal growth and learning with great benefits. Good hiring, training, and mentoring are the best motivators. Practice every day what you preach. Start today.

Product 129

Product Examples Mentor Activity 129

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” This includes the specific work your startup must do, the capabilities you need to build for a competitive advantage, and the career path for team members to bring this to life. Train all the time.

Training 109

Training Startup Study Custom 109

Startup Professionals Musings

MARCH 4, 2020

Crisis mode hires too often get done without due consideration for strategic fit, training requirements, and cultural considerations. You need the very best to maintain a competitive edge, and get the satisfaction you want for you and your team members. Hiring before organizational structure is defined. Marty Zwilling.

Organization 135

Organization Satisfaction Entrepreneur Screening 135

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. No mention usually means no plan and not competitive.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

OCTOBER 26, 2022

Every organization must constantly review its hiring practices, training, and leadership to make sure the focus is on people who are motivated, open-minded, and empowered. Discipline is required to continually track results, return on investment, and customer satisfaction. The real problem is inflexible people.

Technical Review 151

Technical Review Organization Social Media Entrepreneur 151

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Train and coach continuously.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

JUNE 29, 2012

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. This will cover the technology, the current state of development, and customer satisfaction. Validation of product.

Technical Review 98

Technical Review Startup Satisfaction Training 98

Startup Professionals Musings

MARCH 4, 2015

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. He assures us that anyone can train themselves to get on track to stay on track. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation.

Entrepreneur 102

Entrepreneur Startup Satisfaction Competition 102

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” This includes the specific work your startup must do, the capabilities you need to build for a competitive advantage, and the career path for team members to bring this to life. Train all the time.

Startup 101

Startup Training Study Custom 101

Startup Professionals Musings

AUGUST 27, 2017

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.

Customer 69

Customer Custom Training Satisfaction 69

Startup Professionals Musings

AUGUST 31, 2022

Discourage internal team competition and silos. This starts with instituting a hiring and training program that emphasizes collaboration, and rewards individual expression and empowerment. If they see you as the competition or the enemy, you will never get winning results. Be a role model for leadership integrity and trust.

Organization 105

Organization Mentor Startup Training 105

Startup Professionals Musings

JUNE 15, 2022

As a team member, low self-esteem leads to low confidence, poor productivity, and no job satisfaction. He assures us that anyone can train themselves to get on track to stay on track. Identify and redirect unhealthy competition and comparisons. Competition sabotages teamwork and leaves feelings of isolation and alienation.

Startup 101

Startup Satisfaction Entrepreneur Competition 101