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After working many years in business, both in large companies as well as startups, I’ve realized that you can learn more from peers and mentors than from any formal education program. Best of all, I find mentoring to be fun and fulfilling for both the giver and the receiver. Mentoring works best one-on-one and person-to-person.
In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. The wisest mentor I ever had was Ameet Shah , my partner on several projects. I started by doing billing systems.
Sometimes entrepreneurs are so focused on making change happen for customers that they forget that continually changing themselves and their company is equally important. Here are the key recommendations from both of us, based on my own business mentoring insights: Re-launch using your enhanced core competency.
For example, if you as an entrepreneur come across as arrogant or too casual, many people you need to deal with in business, including investors, suppliers, and customers, will run the other way. Shares views and learns from a personal mentor. These can be honed over time, and can’t be easily faked.
So mostly we just had to listen to customer feedback from founders, VCs and LPs. The core of the investing job of course is investing dollars into startup companies and helping as a mentor, advisor and board member on the companies in which you’ve invested. She has an amazing ethical compass with heart, compassion and drive.
He shared tons of information about how how they were using marketing to quantitatively make marketing decisions at HauteLook and acquire customers for prices that were far cheaper than similar companies. Natural mentors – a desire to help. I instantly hit it off with Greg because we was a fountain of knowledge.
High scoring leaders seek and positively respond to feedback from three critical groups: peers, customers, and direct reporting team members. Find and enjoy the company of one or more mentors. The leadership benefits of mentoring start in childhood, but are just as important at the mature CEO level.
As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Mentor others to share what you have learned.
I acted as the occasional mentor, advisor and coach to Ethan. And because I wanted Ethan to be able to attract a great team, build & iterate a product, test it with initial customers and refine his strategy before having to take the wrappers off of his company. The company was called Red Beacon. So there you have it.
Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.
She focused on her customer. Tracy is knowledgeable enough to talk tech and swap design & product stories with other founders, but she realized early that networking amongst this group and reading and writing in their journals would not bring her more customers. Once off the ground she could attract mentors from her industry.
Most of our mentors are people who have been successful entrepreneurs and investors, who have been there, and understand how to get a company to the next sage. Matt Stodder: The most important thing is to understand their customers, and who they are going after. Blake Caldwell: We believe heavily in customer in customer development.
Mark Zuckerberg, while still in school, tested the viability of his “ FaceMash ” technology as a business by rolling it out to other students at Harvard as customers. He learned quickly that several pivots were required for business, legal, and customer acceptance reasons. Take advantage of free startup programs and mentors.
In those years I learned to properly build product, price products, sell products and serve customers. I had realized that I didn’t have it within me to be as good of a player as many of them did but I had the skills to help as mentor, coach, friend, sparing partner and patient capital provider.
I admit that I haven’t yet read it but I’ve had numerous discussions with Brad over the years about board structure & conduct and consider him a mentor on the topic. So we first turned to solve the question of how to better meet the needs of our growing customer base of large brands and media companies. Mentorship.
Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. Talking to real customers is the best way to keep your inspiration alive, as well as the best way keep on track with changing trends and future innovation ideas. Increasing customer focus and loyalty.
They certainly struggle to find mentors as there is nothing more frustrating than trying to help a company who is afraid to tell you anything. Marketing futures can be really good for enterprise software companies where the information is passed between sales rep and potential customer in terms of near-term roadmap. You don’t.
For example, Elon Musk says he seeks out innovations from his team by constantly asking them how they can make things better, how often they get out of internal meetings and into customer shops, and actively encouraging them to try new things. Spend more time mentoring and coaching your team.
In my role as a mentor to aspiring entrepreneurs, I find that most have the technical challenges well understood, but many are a bit short on some basic street smarts , or basic business realities. With information overload due to the Internet, you need to find your customers, rather than assume they will find you.
Based on my own mentoring and investing experience, the best entrepreneurs are pragmatic problem solvers. If you can explain the problem to a mentor, or even write it down, you will more likely get to the root cause quickly, and avoid emotional and blame-infused responses. Explore solutions, outcomes, and options calmly.
Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. As you grow, so will your team and customers. Driven to reduce personal hardship and suffering.
It goes without saying that if you find yourself in a really negative headspace PLEASE reach out to any trusted mentor, friend or family member. He produced a very detailed analysis of his customer base and which would be affected. I imagine many of you are, too. Don’t insulate yourself?—?handle
Thus, in my mentoring of potential technical entrepreneurs who have a real passion for their technology, I often recommend that they find a co-founder who can manage the marketing and execution elements of the new venture. Balance of passion with reality and customer feedback. Pay attention to all.
But privately, as a mentor to many entrepreneurs, I see mindsets and attributes that may be equally critical to success, but are not readily admitted, for fear of being too wacky. Don’t look to customers for breakthrough ideas. You now have many bosses, including partners, investors, and customers.
In these days of rapid change, the pandemic, and worldwide competition, you need to make sure your entire team is customer-focused, innovative, and always looking around the corner for the next big thing. Find folks who are customer-centric and sensitive to competition. Find people who enjoy being problem solvers.
You may focus only on Facebook, and missing customers who expect to see you on Instagram and YouTube. Get interactive with online users and customer feedback. Publishing your content is positive, but responding to customers online multiplies your impact. Sponsor customer events for visibility and giveaways.
It’s with profound sadness we mourn the loss of a true visionary, author, mentor, thought-leader, investor, and friend, Tony Hsieh. Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. By Frank Gruber and Jen Consalvo.
I see more and more entrepreneurs who seem to have everything going for them – vision, motivation, passion, even a good business plan, product, and money, and yet they can’t close customers. I found their five phases of the process to be compelling, based on my own years of experience mentoring startups: Nail the pain.
Others are really marketers out to make money fast, and believe that they can entice customers to any offering. Ultimately, most get the best help from business advisors and mentors. External forces (competitors and customers). Some just want to change the world and make it a better place. But none have any lock on success.
Yet I find, as a mentor and outside consultant, that many of you focus only on working conditions and compensation as the key factors determining team engagement , health, and productivity. by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Emotional stability. Environmental safety.
Every entrepreneur and every business I meet in my consulting and mentoring role has great intentions of bringing real innovation to the market, yet I find that most ideas are merely small extensions to existing solutions. Both fail to look first at what customers really need, and are willing to pay for.
Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. You need to be visible in marketing efforts, viral videos, and interactions with key customer segments. Online it may be time to take a formal position via blogs and interviews.
The last thing they can afford is to waste any of these, but in my mentoring and coaching activities, I see it happening all too often. Waste in a startup is any activity that burns resources, but creates no value or competitive advantage in the eyes of customers. Then always measure customer results, not work.
Identify customer executives who need your solution. Many savvy entrepreneurs are able to convince high-potential customers that investing early in a high-value solution, perhaps through an advance on royalties, is in their best interest. Reach out to your biggest fans for investor leads.
In my role as advisor and mentor to many new entrepreneurs, I often find myself suggesting that they think bigger. Major innovation, with major payback, requires real change, addresses a major pain point, and hits a large customer segment who can pay. Communicate and market your solution to the max.
And that person has almost certainly chosen specifically to be a startup lawyer over serving other types of customers because he or she enjoys working with entrepreneurs. See there are tons of people who play the role of mentor in their own capacity.
As a mentor, I’m regularly frustrated by people who try to cover their lack of confidence with ego and arrogance , rather than working on the base issue. Even the most proven and recognized business leaders today, including Bill Gates and Warren Buffett , give credit to their relationships and mentoring.
In my own business career, many years as a business advisor, and mentor to aspiring entrepreneurs, I have validated the following strategies to practice and guide you. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.
In this age of interactive social media, your culture image quickly spreads to customers, and determines their loyalty. He cites eight leadership actions, which I also recommend, from a non-scientific perspective, as a mentor to entrepreneurs. It has a huge impact on productivity, as well as morale and loyalty to the company.
In fact, as a mentor to entrepreneurs and an investor, I recommend that entrepreneurs avoid using the term disruptive with investors, since many see it as implying extra high risk, a long time for payback, and extensive marketing to build the new market. Look for sizable customer populations unattractive to incumbents.
Rather than get angry and upset, fall back to your initial process for evaluating markets, customer needs, and financial implications. Often what looks like an emotional issue, like unwarranted customer complaints online, have specific facts behind them, which may surprise you. Seek input from the team, as well as mentors.
And he has acted as a personal mentor for Justin ever since. You should start by getting out and talking directly with customers as Bieber did. Consider Usher a hard-working early-stage VC. Justin was going through the ride that Usher himself had been through when he was younger.
Once you are able to achieve some real “traction” with your business (paying customers, revenue stream), it may seem the time to relax a bit, but in fact this is the point where many founders start to flounder. The key is to make decisions from data and feedback, once your business has real customers and real products.
Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. Direct customer-facing non-technical roles should be the last ones outsourced.
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