Both Sides of the Table

MARCH 29, 2014

They get pissed off if a senior executive at Google doesn’t take a meeting with them, if people are late to their meetings or if they have emails that are unreturned. The 70% of entrepreneurs that simply can’t get past an un-responded-to email. You need to know how to write good & action oriented emails.

Venture Capital 389

Venture Capital Email Startup Conference 389

Berkonomics

DECEMBER 22, 2022

Repeat customers, raving fans, angry backlashers, commodity shoppers. First, negative kinds of loyalty: Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. Worse yet, customers attained through these sources are rarely loyal at all.

Customer 156

Customer Custom Satisfaction Pricing 156

Both Sides of the Table

MAY 27, 2013

Partly out of the fact that in 1 week I depart for England to speak at LeWeb, attend our DataSift board meeting and generally make myself available to the DataSift team to meet their customers, partners and employees. Email updates frequently. Key point – if your emails are as long as my blog posts you’re forked.

Tips 365

Tips Email Venture Capital CTO Coach 365

Startup Professionals Musings

MARCH 29, 2021

New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.

Customer 168

Customer Custom Marketing Social Media 168

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 173

Customer Custom Social Media Technical Review 173

Berkonomics

JANUARY 9, 2020

One of your employees is approached by an employee of a customer or of a supplier, stating that “It sure would be great to work in your company.” The recruitment traps. It has happened to all of us who have been leaders in business long enough. State your policy clearly. My story of an employee over the line.

Customer 156

Customer Custom Innocal Email 156

Both Sides of the Table

JUNE 23, 2013

Simply, this is identifying a customer need that has economic value to them if they can solve it. This solves the customer question, “Why Buy Anything?”. If a customer knows they have a problem they need to select a vendor who best solves that problem (or they can build in-house tools). That always stuck with me.

Sales 328

Sales Customer Custom Examples 328

Startup Professionals Musings

SEPTEMBER 19, 2020

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Refresh it often. Skip the Flash videos. Marty Zwilling.

Customer 160

Customer Custom FAQ Technical Review 160

TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Velvet Sea Ventures, which led the round, did not respond to emails requesting comment.

Customer 153

Customer Custom Startup IP 153

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Email marketing. Display advertising.

Customer 146

Customer Custom Marketing Startup 146

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Customer Custom SaaS 296

Both Sides of the Table

NOVEMBER 5, 2012

For the first time in history content producers can build a direct relationship with views through subscribers, email addresses and mobile phone number. You can earn the right to ask for customer information and remarket to them. And if you don’t capture the customer relationship – trust me tech companies will.

Hollywood 374

Hollywood Content Yahoo Java 374

TechCrunch LA

JANUARY 26, 2022

Glossier, the popular beauty brand led by former blogger Emily Weiss, let go of 80 of its corporate employees today, according to an internal email obtained by Modern Retail. The company’s website currently says customers should “stay tuned” for more retail store openings this year.

CTO Hire 197

CTO Hire Layoffs Commerce Email 197

SoCal CTO

DECEMBER 19, 2012

This should be an iterative process with advisors and customers providing feedback on the product. Just make note of it in the document and/or in an email when you send it. Customer Development Notes I'm assuming founders are having customer development conversations. You likely are writing your first one of these.

Develop 354

Develop Development Technical Review CTO Coach 354

Berkonomics

AUGUST 24, 2017

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243

Training Resource Press Satisfaction 243

TechCrunch LA

AUGUST 17, 2021

A California-based medical startup that provides COVID-19 testing across Los Angeles has pulled down a website it used to allow customers to access their test results after a customer found a vulnerability that allowed access to other people’s personal information. Read more on TechCrunch.

Software Review 205

Software Review Los Angeles Customer Custom 205

TechEmpower

NOVEMBER 13, 2023

So instead, we fill it with a completely custom blurb, written just for him: Hello! Thanks to his custom blurb, instead of closing his browser and feeling inadequate for the rest of the day, Mark completes his bio and becomes a happy customer. Which means better conversions and happier customers.

Generative AI 297

Generative AI Artificial Inteligence TechEmpower Tips 297

Both Sides of the Table

OCTOBER 25, 2014

Enterprise Sales – The very first thing a potential customer does when you email or call to set up a meeting is Google you. So does the enemy who is fighting for the customer to choose another vendor. Customer Acquisition - I left customer acquisition for last intentionally. Just like negative press hurts.

Press 415

Press Google Course Writing 415

Berkonomics

AUGUST 31, 2017

You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization. The customer pays for all or at least 90% of the bill, perhaps holding back a retainer awaiting completion.

Resource 243

Resource Customer Custom Software 243

Berkonomics

NOVEMBER 10, 2016

Customers feel better about a company always showing its innovation with new products and ideas to help increase customer revenues, decrease costs or better serve their customers. Email readers, continue here…] Employees love progress and excitement when involved in something refreshing and new.

Activity 226

Activity Email Customer Custom 226

Both Sides of the Table

AUGUST 16, 2011

You send them update emails. Understanding customer requirement ? Whatever amount you’re getting out and talking with prospects, customers, employees, recruits, competitors, press, investors, potential investors … it’s never enough. You invite them to cocktail parties. But when you do, you’re ready to go.

Startup 410

Startup Writing Press Venture Capital 410

TechCrunch LA

APRIL 21, 2020

The company sent an email to customers Tuesday that after examining the business, the car-sharing industry and COVID-19, it decided to shutter the service permanently. Below is a screenshot of the email sent Tuesday morning to Maven customers. Image Credits: Screenshot/Maven email.

Los Angeles 215

Los Angeles Technical Review Email Services 215

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Develop 520

Develop Development Technical Review SEO 520

Berkonomics

DECEMBER 29, 2016

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

.Net 226

.Net Sales Customer Custom 226

Startup Professionals Musings

MARCH 14, 2022

Here are a few specifics on how to be part of the solution, without the costs, rather than part of the problem: Put a personal face and address on your site; don’t hide behind an “info” email address. Make your company visible, reachable and responsive through social networks. Don’t take shortcuts on these.

Customer 137

Customer Custom Technical Review Symantec 137

Berkonomics

JULY 20, 2017

A product at the concept stage contains feature-functionality that customers may not want or be willing to pay for, or which just might not work well enough for release to the public. This is not to state that the customer tests a new product before we do internally, although many of us are surely guilty of that error.

Customer 256

Customer Custom Writing Product 256

Both Sides of the Table

APRIL 28, 2012

We are signing up a channel partner to sell our product since we haven’t scaled our internal telesales team yet [yes, we know that they don't have experience selling IT, but they have customer relationships]. Sorry if you received an email with a draft version of this post. ok, I know our product isn't yet verticalized.

Resource 415

Resource Startup Product Ideas 415

Startup Professionals Musings

MARCH 26, 2022

It started with an email survey on your last stay at their hotel, but now includes requests for online product reviews, to social media input on the design of future products. They do it because engaged customers become loyal advocates and buyers. It’s a dynamic customer environment out there. Innovate; don’t perfect.

Customer 107

Customer Custom Technical Review Social Media 107

Both Sides of the Table

MAY 19, 2018

Your historical trading information including financials and a “customer file” which shows the history of your transactions so that investors can run “cohort” analyses Customer reference, personal references, key team members, compensation, cap table, stock option plan, etc. But just putting a customer reference list in a data room?

Funding 336

Funding Venture Capital Startup Email 336

Both Sides of the Table

SEPTEMBER 17, 2013

You can ask them to come and watch your videos at your owned & operated websites (O&O) where you can make higher margins as well as ask directly for more meaningful customer information such as Facebook connections, Twitter oAuths, email addresses and the like. Build Direct Relationships with Customers.

Company 339

Company Companies Technical Review Content 339

TechCrunch LA

MARCH 16, 2020

That’s why we’re waiving the Delivery Fee for all orders from every independent restaurant on Uber Eats —more than 100,000 local restaurants on the app,” the company said in an email Monday morning. Customers can find the independent restaurants by looking for the EAT LOCAL banner in the app.

Los Angeles 274

Los Angeles Email Angel Customer 274

socalTECH

JULY 2, 2020

According to an email to current customers of Hollar--known for its "dollar store" style, grab bag of products--Hollar will "soon become Five Below" and continue to offer up its $1 to $5 products, and occasional products of up to $10.

Sites 203

Sites Commerce Los Angeles Email 203

Berkonomics

JULY 19, 2018

Dell is a great example of emphasis upon fast, creating a customized computer in 48 hours or less, bringing in assemblies and components just-in-time to make the assembly line. Dell’s response would be something like “Quality custom computers more quickly than the competition.” How will your customers react to your positioning?

Competition 226

Competition Examples Customer Custom 226

Both Sides of the Table

APRIL 12, 2017

As executives we’re all seemingly accessible at any moment to anybody via email, Twitter, Facebook, LinkedIn or Text. It’s why sometimes I respond to emails in 5 minutes at other times I go dark for a week at a time. We are over-intro’d and at the same time under-resourced in terms of staff to handle the barrage of in-bound requests.

Activity 297

Activity Blogging Email Startup 297

Both Sides of the Table

SEPTEMBER 13, 2014

I wrote him the following email. Customers do come first. If you need to reschedule an in-person meeting do it a few days in advance - Whether you do your own scheduling or whether you have an assistant, a polite email to reschedule a meeting with a few days notice is usually acceptable. And that’s why he stood me up!

Conference 369

Conference Startup Century City Email 369

Both Sides of the Table

MAY 14, 2018

I know that you can use an email system with this to track my open rate, whether I forwarded the email, the IP address where I read it, whether I was on a mobile device or a wired computer and you can tell who else read the document. What should not be in your deck?

Funding 239

Funding Venture Capital IP Email 239