socalTECH

NOVEMBER 22, 2019

The founders of Santa Monica-based TaskUs , CEO Bryce Maddock and President Jaspar Weir, have received a national award as part of the Ernst & Young Entrepreneur Of The Year program, the only Southern California entrepreneurs to gain recognition in the yearly program.

Entrepreneur 124

Entrepreneur Southern California Outsource Santa Monica 124

Startup Professionals Musings

OCTOBER 17, 2020

Entrepreneurs who search for real pain points, and build solutions around them, have the best chance of changing the world. As an alternative, if you are an entrepreneur looking for the next big thing, where should you look? That’s the great thing about being an entrepreneur. The impact of global instability. Marty Zwilling.

Customer 167

Customer Custom Startup Outsource Development 167

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. The two of us really wanted to be entrepreneurs. What''s the story behind the company?

Startup 231

Startup Technology Outsource Santa Monica 231

Both Sides of the Table

MARCH 30, 2011

The part of the movement that resonates the most with me (in my words) is that entrepreneurs should keep their capital expenditures really low while they’re experimenting with their product and determining whether there is a large market for what they do. This benefits you, the entrepreneur. It takes options off of the table.

Development Team Review 374

Development Team Review Technical Review Startup Resource 374

Both Sides of the Table

MARCH 19, 2013

The most important way to sell a product for an early-stage business (or frankly any stage) is to have strong referenceable customers. How do you get referenceable customers? Your project is forked without a rollout organization, communications, measurement, integration and without turning sales into referenceable customers.

Startup 403

Startup Sales Software Review Technical Review 403

InfoChachkie

DECEMBER 2, 2009

As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.

Customer 164

Customer Custom Advertising SEM 164

InfoChachkie

APRIL 20, 2015

Rather than directly explaining their value proposition with all the passion and heartfelt stridency that only an entrepreneur can deliver, they outsource this communication to a Public Relations (PR) firm. Rather, it translates into “Passionate Relationships” and passion can never be outsourced. Image: AP Photo/Francois Mori.

Outsource Development 100

Outsource Development Outsource Allegis Startup 100

Startup Professionals Musings

JUNE 7, 2020

I recognize that entrepreneurs tend to substitute vision and passion for formal processes, but using no discipline or process in building something new is a sure way to spend money, rather than see any return and build a self-sustaining business. Customer receivables collection and vendor payments. Solution development and delivery.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

InfoChachkie

MAY 16, 2011

As an entrepreneur and startup investor, I have helped create companies which achieved two IPOs which collectively raised over $100 million, as well as two acquisitions which totaled $385 million. Fallacy: AdVentures tend to evolve once you begin speaking with pesky customers and demanding partners. “Learn from the mistakes of others.

Startup 242

Startup Outsource Development Outsource Sales 242

Berkonomics

JULY 10, 2014

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up premoney valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. Email readers, continue here.]

Startup 179

Startup Outsource Development Outsource Venture Capital 179

Both Sides of the Table

APRIL 25, 2011

A great recent example of this was a successful group of entrepreneurs who had created a company that will do $10-12 million in revenue at their system integration business (read: services business) in 2011 after having done $5 million or so in 2010 and $2-3 million in 2009. And stop effing around trying to create a product company.&#.

Services 332

Services Venture Capital IP Startup 332

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113

Customer Custom Services Conference 113

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. branding business David Rogers engagement entrepreneur startup'

Customer 99

Customer Custom Startup Content 99

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95

Startup Professionals Musings

MAY 16, 2020

Many experts are certain that successful entrepreneurs are the ones with the most inspiration (passion and dream), while others will assert that it’s about more perspiration (working harder). Here are five key ones to celebrate: Enjoy the feedback from every satisfied customer. In my experience, both are always required in heavy doses.

Satisfaction 174

Satisfaction Custom Customer Outsource 174

Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.”

Customer 97

Customer Custom Services Startup 97

Startup Professionals Musings

FEBRUARY 20, 2013

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. New technologies are everywhere today. Make it an enjoyable experience.

Entrepreneur 111

Entrepreneur Startup Content Media 111

Startup Professionals Musings

OCTOBER 21, 2020

Driven by the current pandemic, smart entrepreneurs of all ages are jumping into the fray with new ideas, new recovery strategies, and discarding outmoded business models. I see it most in the newest generation of entrepreneurs (Gen-Y), who were shocked out of entitlement into action by an economic downturn.

Geni 172

Geni Layoffs Entrepreneur Outsource 172

Startup Professionals Musings

JULY 7, 2013

Many aspiring entrepreneurs are looking to the Internet as an opportunity to get rich quick, instead of a place where you can start a business you love, for very little capital and minimal technical expertise. Provide website forums to help customers solve their own problems. Use the Internet to outsource staff. Marty Zwilling.

Entrepreneur 105

Entrepreneur Startup Technical Review Case Study 105

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 99

Social Media Customer Custom Media 99

Startup Professionals Musings

JULY 27, 2014

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. budget business e-commerce entrepreneur startup'

Entrepreneur 104

Entrepreneur Startup Social Media Commerce 104

Startup Professionals Musings

NOVEMBER 24, 2013

On the other hand, everyone wants to be an entrepreneur. This next frontier lies in building your own enterprises as an entrepreneur, rather than waiting for innovation and opportunity from large corporations. Outsourcing and manufacturing “offshore” have become the norm. The cost of entrepreneur entry is at an all-time low.

Entrepreneur 105

Entrepreneur Offshore Startup Technical Review 105

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

JANUARY 19, 2014

Too many entrepreneurs confuse actions with momentum and results. For example, a result is not forty hours of work, but a prototype complete, partner contract signed, or first customer sale. During the early start-up phase, most of the momentum in a new company derives from the entrepreneur''s own commitment and self-sacrifice.

Entrepreneur 113

Entrepreneur Startup Outsource Research 113

Berkonomics

JANUARY 28, 2021

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up pre-money valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. Here’s the “what.”. And here’s the “why.”.

Outsource Development 156

Outsource Development Startup Outsource Venture Capital 156

Startup Professionals Musings

JUNE 23, 2014

Everyone seems to like the aspect of being an entrepreneur that goes with “being your own boss” and “able to do things my way.” People with confidence problems and fear problems should avoid the entrepreneur role, since success without accountability is rare. Customer expectations these days can be unreasonable.”

Entrepreneur 99

Entrepreneur Startup Outsource Satisfaction 99

Startup Professionals Musings

NOVEMBER 16, 2014

It’s a jungle fight for survival out there for aspiring entrepreneurs of all ages and demographics. The best entrepreneurs work on making better time management a top objective. Talent can also be outsourced, but surviving in the business jungle without talent is unlikely. entrepreneur jungle startup survival'

Entrepreneur 105

Entrepreneur Startup News Framework 105

Startup Professionals Musings

APRIL 4, 2012

Driven by the recent recession, smart entrepreneurs of all ages are jumping into the fray with new ideas, new recovery strategies, and discarding outmoded business models. I see it most in the newest generation of entrepreneurs (Gen-Y), who were shocked out of entitlement into action by the recession. Focus on your core competency.

Entrepreneur 93

Entrepreneur Geni Layoffs Outsource 93

Startup Professionals Musings

APRIL 22, 2014

Most entrepreneurs work long hours and weekends to get the job done. If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Compatible work styles. Marty Zwilling.

Software Review 107

Software Review Entrepreneur CTO Hire Outsource Development 107

socalTECH

MARCH 5, 2014

So, how do you help ease enterprise customers into the cloud--or at least, help them use cloud technology to help them with their business goals? We caught up with founder and CEO Grant Kirkwood --a serial entrepreneur and veteran of providing infrastructure to the enterprise markets--on the vision behind the company.

Cloud Computing 217

Cloud Computing Outsource Development Outsource Startup 217

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

Customer 89

Customer Custom Services High Tech 89

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Customer Custom Media 91

Startup Professionals Musings

OCTOBER 30, 2020

Every aspiring entrepreneur I know is talking about the fact that there are over 2,000 billionaires in the world today, and how their innovative idea could make them one of the next ones. Becoming an entrepreneur is actually a commitment to a new lifestyle, certainly very exciting, but also facing many unknowns and risks.

Outsource Development 154

Outsource Development Social Media Software Review Custom 154

Startup Professionals Musings

MAY 11, 2011

I often hear the qualms of business-smart but non-technical entrepreneurs, wondering if they really have a chance in this high-technology marketplace. If you are an entrepreneur, like Andrew Mason , CEO of Groupon, with a degree in music and no technical business partner to be found, your job is a bit harder.

Technical Review 94

Technical Review Entrepreneur Outsource Development Outsource 94

Startup Professionals Musings

AUGUST 16, 2014

Technology is so key to every business these days that experienced business-smart but non-tech entrepreneurs are falling deeper and deeper in the hole. Only one component of running a business is managing technology, but it is a critical component, so no entrepreneur can afford to ignore it or totally delegate it. Are you there?

High Tech 103

High Tech Entrepreneur Startup Social Media 103

socalTECH

OCTOBER 20, 2011

Back in 2003 and 2004, we were focused on the international market, and started outsourcing to India and the Philippines for call center services. Many entrepreneurs think about starting your own thing, did you ever think about that compared to turning around a company? Dan Tamkin: Veolia had been a customer of ours for awhile.

Outsource Development 190

Outsource Development Startup Outsource Altadena 190

Startup Professionals Musings

MAY 22, 2012

If you are going to be a real entrepreneur, it’s important that you know yourself well. Entrepreneurs need to recognize their own strengths and limitations. In any case, your skills, talent, knowledge, personality, and strengths are your best assets as an entrepreneur. Edmondson Bell, Ph. Startup businesses are very demanding.

Entrepreneur 97

Entrepreneur Demand Outsource Satisfaction 97