Customer Entrepreneur Services 
Both Sides of the Table
DECEMBER 7, 2014
I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.
Startup Professionals Musings
DECEMBER 13, 2020
Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.
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TechCrunch LA
DECEMBER 17, 2020
Allan Jones’s first startup was Fourth and Grand , a Trunk Club-like service backed by the venture studio and accelerator, Science, out of Santa Monica. What sets Bambee apart from companies like Zenefits and other companies looking to provide human resources services is its focus on the needs of employees as well as employers.
TechCrunch LA
JULY 9, 2019
Doctours , a Los Angeles-based online platform for booking trips and treatments for medical and dental care around the world, is expanding its services to 35 countries. The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy. O’Shaughnessy wrote in an email.
Both Sides of the Table
MARCH 19, 2013
Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake. The line of reasoning goes, “Services businesses are not scalable and the market won’t reward this revenue so make sure that third-parties do your implementation or clients do it themselves. .”
TechCrunch LA
JUNE 16, 2020
Ksenia Yudina initially founded the company to provide financial planning and services to lower- and middle-class families looking for ways to start saving for their children’s education, she said. “To me the investment in UNest is a great opportunity to help my community.
Startup Professionals Musings
SEPTEMBER 16, 2020
For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.
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