Customer Examples Mentor 
Both Sides of the Table
JULY 13, 2010
In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. The wisest mentor I ever had was Ameet Shah , my partner on several projects. I started by doing billing systems.
Both Sides of the Table
OCTOBER 26, 2020
So mostly we just had to listen to customer feedback from founders, VCs and LPs. The core of the investing job of course is investing dollars into startup companies and helping as a mentor, advisor and board member on the companies in which you’ve invested. He launched our scout program as an example. So What Does All This Mean?
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Startup Professionals Musings
MAY 20, 2020
For example, if you as an entrepreneur come across as arrogant or too casual, many people you need to deal with in business, including investors, suppliers, and customers, will run the other way. Shares views and learns from a personal mentor. Listens well, and seeks out critical feedback from others.
Startup Professionals Musings
AUGUST 28, 2017
As a long-time mentor and business advisor, I find it ironic that many look only to friends for advice. They forget that friends tell you what you want to hear, while good mentors tell you what you need to hear. When the message is the same from both, you probably don’t need the mentor anymore, but you always need the friend.
Both Sides of the Table
JUNE 27, 2011
They certainly struggle to find mentors as there is nothing more frustrating than trying to help a company who is afraid to tell you anything. Marketing futures can be really good for enterprise software companies where the information is passed between sales rep and potential customer in terms of near-term roadmap. You don’t.
Startup Professionals Musings
FEBRUARY 3, 2021
As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Mentor others to share what you have learned.
Both Sides of the Table
FEBRUARY 3, 2010
YOU Selling – My wise old friend & mentor, Ameet Shah, once told me after a meeting we had with clients (when I worked at Accenture), “there are two ways to run a meeting: asking or telling. Let’s assume you run a Customer Support software company. But how to apply “listening&# in a sales meeting?
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