Startup Professionals Musings

FEBRUARY 1, 2023

With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.

Satisfaction 108

Satisfaction Metrics Competition Examples 108

Berkonomics

AUGUST 24, 2017

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 243

Training Resource Press Satisfaction 243

Berkonomics

NOVEMBER 24, 2016

Repeat customers, raving fans, angry backlashers, commodity shoppers. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. You don’t want your customers to buy strictly because you have become their “habit of comfort.”.

Customer 120

Customer Custom Satisfaction Pricing 120

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

Customer 123

Customer Custom Technical Review Examples 123

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

FEBRUARY 12, 2021

It seems they are both looking for more personal satisfaction and sense of purpose for their efforts. Even the simplest of new technologies, such as Zoom for remote meetings, can be a detriment to work satisfaction if workers are not trained on how to use it effectively, causing video and sound problems, as well as background distractions.

Tips 159

Tips Satisfaction Coach Mentor 159

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. They can easily copy, paste and edit a goal/plan from one of the examples and have no real intent on implementing.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

InfoChachkie

FEBRUARY 19, 2014

Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. However, such price increases generally occur after new utility has been provided to the customers. Focus on Existing Customers.

SaaS 215

SaaS Pricing Sales Custom 215

Startup Professionals Musings

FEBRUARY 3, 2021

As a long-time mentor to new entrepreneurs and business owners, I have noticed that many no longer associate more fulfillment and satisfaction with more money, power, and success. In fact, customers today also seem more attracted to companies with a higher purpose than profit.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Berkonomics

APRIL 13, 2010

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159

Training Resource Press Satisfaction 159

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. Listen to your customers and grow rich. Why does Google dominate search?

Customer 97

Customer Custom Software Review SaaS 97

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. An example of this would be: “carrots, chicken, and bok-choy.” Even better, initial implementations are often affordable and relatively fast.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156

Training Resource Custom Customer 156

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

NOVEMBER 21, 2020

Both ends of this spectrum fail to bring long-term satisfaction or success. For example, the handmade-item platform Etsy sponsors free entrepreneurship courses for underemployed and unemployed people, including assistance in setting up a store on Etsy, thus adding more artists and artisan sellers to their platform.

Tips 174

Tips Framework Custom Customer 174

Startup Professionals Musings

JUNE 30, 2021

For example, a couple of years ago, Starbucks' CEO Kevin R. A community requires two-way communication and respect – including advisors, partners, and customers. Just as your business needs feedback from customers, you need regular feedback from those around you on how to do better. The time to get started is now.

Coach 162

Coach Startup Resource Competition 162

Tech.Co

DECEMBER 4, 2020

Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. To build trust in e-commerce with the greater public, his company came up with innovative ideas and fostered new customer behaviors.

Commerce 198

Commerce Statistics Customer Custom 198

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus first on finding more of the right customers.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

InfoChachkie

JUNE 2, 2014

The gowns are then dry cleaned and readied for the next customer, in the spirit of the emerging sharing economy in which goods are communally used multiple times. The bridal party can choose to collaborate as little or as much as they want, by hosting a try-on party or having each girl try on her own dresses at her own, for example.".

Design 208

Design Customer Custom Satisfaction 208

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. For example, consider CVS Health's Project Health program, which directed teams to provide free health screenings to disadvantaged and underserved patient populations. Measure customer value perception at every stage.

Satisfaction 114

Satisfaction Custom Customer Social Media 114

Startup Professionals Musings

NOVEMBER 14, 2021

He provides dozens of ideas and examples to illustrate how this discipline can work, and the power it brings to any organization. An example is the evolution of computer control to screen touches and gestures, versus keys and mice. Outsource services back to the customer. Your long-term survival and satisfaction depend on it.

Entrepreneur 158

Entrepreneur Startup Outsource Development Design 158

Startup Professionals Musings

APRIL 4, 2020

For example, I often hear proposals for new online social media or collaboration platforms, maybe more specifically tuned to inventors or artists, or easier to use, and populated by experts, to compete against Slack or Facebook. Remember that your goal is to build a successful business, and customers are in control of making that happen.

Startup 134

Startup Artificial Inteligence Ideas Entrepreneur 134

Startup Professionals Musings

FEBRUARY 9, 2022

In my experience of many years as a business founder, consultant, and executive, I offer the following list of situations that always imply a real need for people and business leadership, and have the potential for long-term positive impact to your bottom line and business success: Your business image is slipping in the eyes of customers.

Coach 120

Coach Satisfaction Custom Customer 120

Startup Professionals Musings

DECEMBER 10, 2022

Thus if you want to change the world with your new business, you need to follow the example of startups like Zappos , which hires according to cultural fit first. Your display of pride in the company and respect for the customer will translate directly into motivation. Consistently ask for and implement ways to improve engagement.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. A few examples of well-known benefit corporations in the USA include Kickstarter, Etsy in New York, Patagonia in California, and Seventh Generation in Vermont. Social responsibility opens the door to a broader customer base.

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Startup Organization Custom Customer 149

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are a genius at invention, for example, then that is the role you should seek to keep you motivated and productive. Timing is important, and communication with your customer set is critical.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

SEPTEMBER 2, 2020

Many entrepreneurs I know conclude they can never be in control, due to the constant and unpredictable need to satisfy investors, vendors, and customers. Great entrepreneurs are willing and anxious to tackle these control challenges, and get real satisfaction from their acceptance of the “buck-stops-here” position of a business owner.

Entrepreneur 124

Entrepreneur Satisfaction Startup Technical Review 124

Startup Professionals Musings

AUGUST 11, 2021

For example, most people thought Twitter was a total snoozer, when Jack Dorsey was looking for funding, especially with MySpace already owning that territory. In reality, every startup brings new unknowns, new people, new competitors, and new customers. Yet today, Twitter is a fifty billion behemoth, and MySpace is forgotten.

Entrepreneur 171

Entrepreneur Ideas Examples Satisfaction 171

Startup Professionals Musings

JULY 31, 2022

Too many customers have long felt distanced from many successful brands, seeing them as closed and mysterious environments, focused only on profits and killing competitors. In fact, Conscious Capitalism companies, for example, historically have outperformed the S&P 500 index by a factor of ten. Shared risks (open capital).

Organization 126

Organization Social Media Examples Custom 126

Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

MARCH 18, 2020

For example, when I was with IBM, in an era where constant change was necessary to compete, we made job rotation and training a prerequisite for good performance ratings, so that team members sought change and new learning, rather than passively resisting. Set up training courses that highlight agility, and adopt agile working practices.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

MAY 16, 2022

I will highlight here just a few of the many lessons that they mention, and I also recommend, to get you started down the path to the satisfaction and success you dream about: Make sure some crazy ideas are added to your list. It does mean owning up to mistakes, pivoting, and really listening to customers, advisors, and industry experts.

Startup 142

Startup Ideas Satisfaction Social Media 142

Startup Professionals Musings

OCTOBER 3, 2016

For example, Elon Musk is recognized as a visionary entrepreneur, but his fortune and his impact has come from the great companies he has built, including SpaceX, Tesla Motors, and PayPal. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. Investors like happy teams.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

OCTOBER 29, 2021

Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

SEPTEMBER 15, 2023

For example, no one predicted that Howard Schultz could take the simple idea of a better coffee experience called Starbucks, and innovate it into a successful chain of almost 34,000 shops in 80 countries. Search for customer pain rather than high margins. New customers don’t see incremental improvements.

Artificial Inteligence 114

Artificial Inteligence Ideas Satisfaction Custom 114