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The video link is here and quick time-coded show notes at the end of the post in case you want to jump ahead to just one section. How do you get access to customers? how do you do pipeline reviews? how should a VC do duediligence on sales operations? Time codes : 07:00 What is Thompson’s Middleshift?
I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.
help you integrate your product with other systems making it harder for your product to be replaced by competitors. deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. That is the software business. rollout support. configuration.
As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. If your software or your manufacturing process is your “secret sauce,” you need to keep the work in-house. Customer-facing services, like call centers, should rarely be outsourced.
However, Redondo Beach-based StaffRanker (www.staffranker.com) has rolled out a system to help those companies better manage what is a notoriously difficult segment of the labor market, which has a lot of turnover and which just doesn''t match existing, corporate performance management systems. Who is your ideal customer?
the developer of enterprise software for managing M&A transactions, venture deals, and other business deals, said yesterday that it has launched a new, activity tracker, which helps its customers figure out who has viewed files and information in the service, filterable by date range and more.
Part I of this series describes the 360-review that I conducted at a growing, dynamic SaaS business which has recently graduated from the startup stage and entered the early-growth phase. One of the most compelling conclusions I drew from the reviews is that both Founders need delegate more of their day-to-day tasks. Competency.
The second is that the retailers were constrained by their high costs of local real estate and service staff relative to the costs of centralized warehouses where goods could be stacked high, sorted by robots, managed by RFIDs and then shipped via overnight to eager, cost-conscious customers across the US. 10x the experience.
Torrance-based LiveOffice , the developer of cloud-based email archiving, compliance, discovery, and backup services, reported this morning that it has rolled out a new feature for message review by customers.
Los Angeles-based Shotgun Software , a developer of cloud-based production tracking, review, and asset management software for the film, television and games industries, has been acquired by Autodesk , the two said Wednesday. Autodesk said it will help the company accelerate solutions to its creative customers.
A “deal room” is an electronic or physical space dedicated to storing the massive amounts of data to be used in duediligence by a buyer, lender or by an investor. Deal rooms contain access to or copies of all significant contracts with suppliers, customers, consultants, and others. Email readers, continue here.]
The era of VCs investing in successful consumer Internet startups such as eBay led to a belief system that seemed to permeate many enterprise software startups that hiring sales or implementation people was a bad thing. We only want software revenue.” How do you get referenceable customers? I believe it’s flawed.
The second bullet, getting feedback from customers is most often not valid either. Even with these, you will have paper-tested your MVP, but the reality is that customers will not be able to assess the value to them until they actually use it. Review the code being built. To prove/disprove a hypothesis.
Agoura Hills-based TouchCommerce , which helps provide brands with online software and services for helping better connect with their customers and potential customers, said today that it is planning growth and hiring at a new headquarters in Agoura Hills. touchcommerce hiring jobs employment agoura software'
A “deal room” is a cloud-based or physical space dedicated to storing the massive amounts of data to be used in duediligence by a buyer, lender or by an investor. Data rooms contain access to or copies of all significant contracts with suppliers, customers, consultants, and others. Your data room and its contents.
Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.
Work on budgets, submit RFPs, answer customers support calls, work the bug-tracking software, and trying to meet the next sprint release schedule. Your 2am coding session is more important than their 2am cocktails on the redeye back from Japan where they have no customers. Sell stuff. Your 8-year-old Toyota is just fine.
Los Angeles-based CapLinked , the developer of software for helping companies to raise capital which is headed by Eric M. Companies use CapLinked to help manage the fundraising process in angel, venture capital, and other fundraising efforts. According to CapLinked, the PRO accounts start at $39 per month.
Woodland Hills-based Gumiyo , the mobile publishing software firm led by Shuki Lehavi, reported this week that it saw a surge in mobile traffic due to Hurricane Irene. Gumiyo develops software which helps publishers create mobile apps. The firm said it saw the biggest traffic on August 28th.
In the early days this is expensive because the logistics & warehouses are amortized over a small customer base but with scale this infrastructure and the technology that drives it becomes a powerful moat and hard for new entrants to compete. years of software development.
A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for duediligence. Not doing duediligence on the funding source.
As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.
Note: I invest almost exclusively in b-to-b software companies. As such, I understand the degree to which hand waving and vaporware can influence investors and potential customers. An interface that is engaging can fool customers into trying a sub-par product. Customers Are All That Matter. Don’t Demo Me Bro.
It makes no sense to meet in August or December due to travel schedules of most investors. For the record, this is not a secret, coded messages to companies for which I am on the board! VC’s Want to Help! Most VC’s want to help. So help your VC’s help you. Yet they WANT to help.
Many of the founders of these companies are surprised to learn that I'm willing to review what they are doing (maybe an hour) and get on the phone for an hour with them and provide free advice. Generally I can provide quite a bit of help in that brief time. And I try my best to point them to resources that can help them longer term.
In my first enterprise software company we developed a methodology for sales that we called PUCCKA. Having a methodology instead of just going on random sales visits helped force a bit of rigor and honesty amongst team members about how well or not we thought we were doing. These references make for great discussions with customers.
Many of the founders of these companies are surprised to learn that I'm willing to review what they are doing (maybe an hour) and get on the phone for an hour with them and provide free advice. Generally I can provide quite a bit of help in that brief time. And I try my best to point them to resources that can help them longer term.
Our customers tend to be mostly moms, but also some dads who support their families, uncles, aunts, and their friends, but primarily moms. We help them identify products that are safe and health for them and their families, from organic baby food, to household items. What is your background and how did you get into this business?
We''re very much a global footprint company, and we have customers from all over the world who fit that type of description. Right now, we have around 380,000 customers, with about a third of those outside the United States. Our target market is entrepreneurs, creatives, and developers. So, for us, competition is good.
With open source software (LAMP stack) and cloud computing infrastructure it just wasn’t that expensive to get your company going and founders just wanted to raise less money. If a VC term sheet comes in they begin their duediligence process. They’re active, helpful and wise. The contra is also true.
Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.
There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. He came to work in our offices at Upfront Ventures as an EIR and immediately began building software to improve how storage was picked up, photographed, scanned and routed to a warehouse.
The functions of an early-stage board are pretty obvious and well understood: Providing introductions to customers, biz dev partners, recruits, the press, other investors, etc. Reviewing financial & operational performance. Offering a sparring-partner function on strategic decisions. Mentorship. As You Start to Mature.
In the initial phases of any new market you’re developing a product (hopefully with a minimal set of features), getting feedback from customers, refining your product based on user feedback and then re-launching your product. Testing is what helps determine whether you’re really on to something. Rinse & repeat.
A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for duediligence. Not doing duediligence on the funding source.
However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. It’s not about helping them use our software. Businesses typically use LinkedIn to recruit employees.
A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for duediligence. Not doing duediligence on the funding source.
A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for duediligence. Not doing duediligence on the funding source.
We went through the euphoria of massive exposure at the time of our launch due to an article that ran in the Financial Times. Our software wasn’t fully baked. We hadn’t even thought about having a customer support line or who would staff it. We had one of the largest US software companies talk about buying us.
It really provides the most relevant reviews, because when you're looking for reviews, you want them from someone very similar to you. Johnson: It's different from a traditional white label because if you look at a normal white label, you're just taking the functionality and you're just taking the software.
I continue to believe that most of the data gathering in the real world, and on the Internet, is done by businesses to help you find what you want, protect you, and improve your experience, rather than invade your privacy or scam you. Market your solution and user benefits, not the mysterious technology behind it.
Both programmers, the two reconnected after doing stints as custom developers during and after college, and then when they were developing tools for their families’ businesses as residential contractors in the Los Angeles suburb of Glendale. These kinds of technologies, unlike AI, don’t automate away workers.
You get to have interesting conversations with founders and review business plans and then see how these businesses evolve over the years. Payback periods on customer acquisition way more important to you in the near-term. You wouldn't build a single point of failure in your code - shouldn't in your company.
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