socalTECH

MAY 24, 2019

Redlands-based geographical information systems (GIS) developer Esri has signed up a new customer in Qatar, the company reported this week, with the The Centre for Geographic Information Systems (CGIS) - Ministry of Municipality & Environment, Qatar. Financial impact of the customer win was not announced.

Customer 113

Customer Custom Report Technology 113

Startup Professionals Musings

JULY 16, 2022

We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. Enlightenment refers to an interest in staying informed and approaching every interaction free of prejudice. Enlightened: open your mind and constantly learn.

Customer 152

Customer Custom Coach Satisfaction 152

Startup Professionals Musings

OCTOBER 30, 2022

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 146

Customer Custom Startup Course 146

Startup Professionals Musings

DECEMBER 25, 2021

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. Levitin outlines ten universal truths about selling, and the customer decision process, which every business needs to address in their product, business model, and their whole customer experience.

Customer 136

Customer Custom Sales Social Media 136

socalTECH

FEBRUARY 13, 2017

Irvine-based Pharaoh Information Services , a developer of residential construction-related software, has been acquired by Hyphen Solutions , a developer of cloud-based construction management software. Financial terms of the acquisition were not disclosed. Hyphen Solutions is based in Texas. Pharaoh had been founded in 1985. READ MORE>>.

Outsource Development 113

Outsource Development Acquisition Tool Software 113

socalTECH

MAY 21, 2013

The tie into Amazon expands the depth of information on the site, and also allows Enervee to include Amazon customer reviews and sales information. The company said it has started with televisions, but will be integrating the Amazon product API into the rest of its categories over the next few weeks.

Santa Monica 178

Santa Monica Sales Sites Product 178

Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. Information overload and data quality. quintillion bytes a day. In reality, more data does not necessarily lead to better decisions.

Customer 115

Customer Custom Social Media Research 115

Startup Professionals Musings

FEBRUARY 25, 2022

I’m sure you have all noticed how today’s customers have changed the way they shop, but I still find, as an advisor and consultant, that many of you aren’t sure how to deal with the new mode, or are still waiting for things to get back to the old normal. Convenience is in the eye of the customer, not your company.

Demand 126

Demand Customer Custom Startup 126

Startup Professionals Musings

DECEMBER 18, 2020

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

Customer 173

Customer Custom Social Media Technical Review 173

Berkonomics

JANUARY 9, 2020

One of your employees is approached by an employee of a customer or of a supplier, stating that “It sure would be great to work in your company.” The front desk clerk cheerfully gave my CEO the hotel owner’s contact information. The recruitment traps. It has happened to all of us who have been leaders in business long enough.

Customer 156

Customer Custom Innocal Email 156

TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Each record also had the user’s IP address of the device they used to place the order. How to respond to a data breach.

Customer 153

Customer Custom Startup IP 153

Startup Professionals Musings

MARCH 14, 2022

With the ITRC 2021 End-of-Year Data Breach Report revealing a 68 percent increase in stolen sensitive personal information, there is a growing population out there worried about all the people intent on hurting them. A few years earlier, Marriott account information was hacked, and some feel it hasn’t fully recovered since.

Customer 137

Customer Custom Technical Review Symantec 137

Startup Professionals Musings

SEPTEMBER 19, 2020

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Provide all this information in an About page. Refresh it often.

Customer 160

Customer Custom FAQ Technical Review 160

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 124

Customer Custom Startup Course 124

Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). I paraphrase here the key challenges he identifies, adding my own insights: Marketing ROI requires cross-enterprise information. Are you making the proper investment, and is it paying off?

Customer 100

Customer Custom Acquisition Technical Review 100

Startup Professionals Musings

MARCH 26, 2022

They do it because engaged customers become loyal advocates and buyers. It’s a dynamic customer environment out there. Motivate people, including your customers, to do something to improve your marketing today. Ask your customers and partners for ideas, try them all, measure results, and scale up the ones that work.

Customer 107

Customer Custom Technical Review Social Media 107

socalTECH

AUGUST 23, 2011

ALG is a provider of automotive residual value information. TrueCar operates an online information site providing actual automotive sale data to both customers and dealers. a subsidiary of DealerTrack Holdings. ALG is based in Santa Barbara, where it will continue to be headquartered. READ MORE>>.

Truecar 150

Truecar Santa Barbara Santa Monica Pricing 150

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Develop 520

Develop Development Technical Review SEO 520

Berkonomics

OCTOBER 31, 2024

One way to mitigate this is by using early money to create a prototype, to perform market research, to complete the first generation of the product, or to deliver the service to a satisfied customer. Second: Market risk. Are you ahead or behind the market with your product or service? Third: Management risk. And fifth: Competitive risk.

Outsource Development 177

Outsource Development Ideas Resource Patents 177

Berkonomics

SEPTEMBER 5, 2024

In that case, you must worry only about information and trade secrets taken from the previous company -any which are both certainly subject to protection by almost all laws and courts. You cannot complain that the document or information in question is more than five years or two employers old. Digital or analog!

Design 156

Design Writing News Email 156

Startup Professionals Musings

MARCH 16, 2019

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. Levitin outlines ten universal truths about selling, and the customer decision process, which every business needs to address in their product, business model, and their whole customer experience.

Customer 107

Customer Custom Sales Social Media 107

Startup Professionals Musings

JUNE 5, 2019

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

Customer 84

Customer Custom Company Companies 84

Berkonomics

MAY 30, 2019

And the best way to do this is with the placement of a case study, a story told about and by a satisfied customer with something to say about how your product solved their problem or pain. But it must be told about and by the customer, with your product as the tool of solution, not the focus of the story.

Case Study 120

Case Study Study Customer Custom 120

Both Sides of the Table

JULY 9, 2013

You know exactly when you want to sell to this customer and presumably it’s this quarter! And when I say this I’m assuming that you’re already identified the customer pain and talked about how you’re uniquely qualified to solve their business problems. .” Which customers to target: Elephants, Deer or Rabbits ?

Customer 324

Customer Custom Marketing Newsletter 324

socalTECH

JANUARY 14, 2016

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

Customer 100

Customer Custom Software Services 100

InfoChachkie

APRIL 29, 2013

You operate your business from a small boat in the remote waters of northern Fiji and your customers are spread across the globe, residing in the US, Europe and Asia. How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Left unattended, such attacks are detrimental. Bipolar Reviewers.

Social Media 213

Social Media Customer Custom Media 213

TechCrunch LA

AUGUST 17, 2021

A California-based medical startup that provides COVID-19 testing across Los Angeles has pulled down a website it used to allow customers to access their test results after a customer found a vulnerability that allowed access to other people’s personal information. Read more on TechCrunch.

Software Review 205

Software Review Los Angeles Customer Custom 205

socalTECH

JUNE 14, 2013

It''s almost always difficult to get people to share information about your startup to the world. Hirschhorn says that social is "absolutely" one of its main channels for customers--but does say that the top way people learn about the service is still word of mouth. Does it work?

Customer 216

Customer Custom Santa Monica Social Media 216

Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

Customer 95

Customer Custom Services Technical Review 95

Startup Professionals Musings

APRIL 6, 2014

This gives rise to the personalization and customization that we all want. Analytics will soon drive nearly all business decisions for any company that wants to remain relevant to its customers. Extend data metrics into non-traditional channels, such as email, internal social media, and customer collaboration platforms.

Startup 99

Startup Social Media Entertainment Metrics 99

socalTECH

SEPTEMBER 27, 2012

San Diego-based StockTwits said today that its service is gaining traction with corporate customers, with over 200 investor relations departments now using its service. StockTwits said that Dell, Verizon, FedEx, and many others are using its service to distribute financial information--in a compliant way--to social media users.

Customer 145

Customer Custom Social Media San Diego 145

Xconomy

MARCH 15, 2019

A global pharmaceutical company based in France has licensed software developed by San Diego digital health startup CureMatch that aims to help cancer doctors customize the combination of drugs they prescribe to patients based on mutations in cancer DNA. The company, which CEO Bob Manning says has raised about $2.5

Customer 76

Customer Custom San Diego Guide 76

socalTECH

MAY 2, 2011

San Diego-based Sony Online Entertainment , the developer of massively multiplayer online games, has provided details of the intrusion on the firm's systems, saying that hackers may have stolen its customer information. The revelation follows last week's hacking of Sony's PlayStation Network and other services.

Entertainment 145

Entertainment Customer Custom San Diego 145

socalTECH

NOVEMBER 1, 2011

Santa Barbara-based cloud deployment firms Eucalyptus Systems and RightScale have signed a joint customer, the firms said Tuesday. The two said that InterContinental Hotels Group and Beijing UnGeo Information Technology Co., are using a combined solution from the companies, to launch and manage their own private and hybrid clouds.

Customer 133

Customer Custom Santa Barbara Technology 133

Berkonomics

JULY 27, 2023

How it feel to have no information: I followed my instructor’s car closely, but still could not tell anything about my speed, so that I could neither compensate for lags behind the leader nor test my comfort zone at various points that matched the expectation of my instructor and my own increasing capabilities as a driver. The post Go ahead!

Metrics 156

Metrics Screening Email Customer 156

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295