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Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

Get connected to the right mentors and your business may catapult to the next level. I figured if Matt was on the verge of bankruptcy and one mentor changed his trajectory, what if we had a formalized, community-wide program? He is very hands-on and helpful – especially for any company looking into customer acquisition.

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Announcing a Deal I’ve Wanted to Talk About for a Year

Both Sides of the Table

He had an idea for a startup that would help consumers better book service jobs and would take on Service Magic, which he believed had a business model that could be disrupted. I acted as the occasional mentor, advisor and coach to Ethan. When Ethan was considering leaving Google we talked about it.

CTO Coach 359
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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

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Mentor Secrets for Keeping Your Startup Alive

Startup Professionals Musings

Every startup mentor has his favorite list of basic strategies to avoid pitfalls, and I’m no exception. Barter services and use equity to get things done for minimum cash. Make every effort to do things “in house”, rather than rely on outside services, accountants, and law firms. Do not delegate this task! Manage your time.

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MuckerLab Links With Dreamhost

socalTECH

According to Dreamhost, all of the startups accepted into MuckerLab's program throughout 2012 will receive one year of free web hosting services from Dreamhost, including fully managed servers. Dreahost has over 300,000 customers, and hosts 1.2 Dreamhost has been in the area since it was founded in 1997. million domain names.

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The Benefits of Top-Down Thinking & Why it is Critical to Entrepreneurs

Both Sides of the Table

In billing we literally started thinking about all of the types of bills that would be generated for customers: full payment, partial payment, split payment, senior discount, student discount, level pay plan, etc. The wisest mentor I ever had was Ameet Shah , my partner on several projects. This is bottom-up planning. WTF? . -

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Mentors-Plus-Capital Programs – Intense Incubation

Startup Professionals Musings

At VT KnowledgeWorks we screen prospective clients for their Market opportunity, for the Magic that they offer to their prospective customers, and for the Moxie displayed by the start-up team. There is a growing fellowship of special-case start-up programs operated by closely-knit, permanent groups of angel-mentors.