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Alorica Pays $275M For BPO Business, Tops 48,000 Employees

socalTECH

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring' billion in revenues in 2015. READ MORE>>.

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Five Keys to Our Long Term Survival

Berkonomics

Interestingly, we’ve won a number of deals by being the not-offshore alternative. Most people I know have had extremely bad experiences with offshore development. Most of the time in meetings, potential customers come away with the impression that I really understand their requirements.

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Outsourcing: Build vs Buy

SoCal Tech Calendar

With offshoring, custom solutions became much more cost effective, but at the expense of increased management or sometimes increased project failure risk. There is no impetus to get everything done in-house and not everything is sent offshore for cost savings either.

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Thanks to our sponsors!

socalTECH

Custom Insurance Programs for Technology Companies. Alvand Solutions - Alvand Solutions (www.alvandsolutions.com) provides world-class technology solutions, professional services and technical training with a focus on Offshore Software Development Management and Enterprise Data Protection. The City of Glendale (www.thinkglendale.com).

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The Corrosive Downside of Acquihires

Both Sides of the Table

And they might give a premium if the team has been around a longer period of time, has built some hard-to-build proprietary technology or has some customer traction. Usually the location of the engineers matters great so having offshore engineering makes acquihires unlikely.

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Are You Properly Managing Your Core Competency?

Startup Professionals Musings

Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. core competency entrepreneur near shoring offshoring outsource startup'

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Avoid Monoculture. Travel. Read Widely. Let Experience be Your Compass.

Both Sides of the Table

The next generation takes the baton from their patriarch’s achievements and learn how to do better distribution, how to win over large customers, how to scale manufacturing, how to develop a niche market and be known as best-in-class in that niche. But then the world changes. It globalizes. They struggle to maintain cost advantages.

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