Customer Organization Outsource 
Both Sides of the Table
APRIL 20, 2010
A few people have asked me to try and define the perfect startup organization chart. If you don’t have somebody inside your organization who is setting the technology direction then I’m convinced you’ll never head for greatness. They care about the quality of what is build more than they care about end customers.
Both Sides of the Table
MARCH 19, 2013
While I have some sympathy with not investing too heavily in sales people until the product has properly been tested and commercialized in the enterprise environment, in the end it’s a fact that it takes sales people to move product through large organizations. These are the lifeblood of your sales organization.
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Both Sides of the Table
OCTOBER 28, 2011
I never invest in: - business people who outsource tech dev to 3rd parties (“to speed up time to market”)” If you like that feel free to go vote it up on Quora - it fell back a bit in the rankings. Is extraverted and pleasant and has great “bedside manner” with customers, investors, press, recruits, etc.
InfoChachkie
JUNE 4, 2012
Fallacy: Startup ventures tend to evolve, especially after you begin speaking with pesky customers and demanding partners. Fallacy: Most large organizations are driven by the fear of loss, rather than hope of gain. Rationale: My idea is so mind-blowingly fantastic that I must immediately spend some of my precious capital to protect it.
InfoChachkie
DECEMBER 2, 2009
As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.
socalTECH
MARCH 1, 2018
As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.
Startup Professionals Musings
JANUARY 27, 2017
Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.
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