Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 90

Outsource Development Outsource Software Development Software 90

Both Sides of the Table

MARCH 19, 2013

The most important way to sell a product for an early-stage business (or frankly any stage) is to have strong referenceable customers. How do you get referenceable customers? Your project is forked without a rollout organization, communications, measurement, integration and without turning sales into referenceable customers.

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Startup Sales Software Review Technical Review 403

socalTECH

APRIL 4, 2019

eTailPet lets pet stores create their own websites, post their catalog, accept orders for in store pickup or delivery, and more, offering up a number of templates, mobile optimization, and outsource customer support. The startup is led by Founder and CEO Bere Giannini.

Seed Funding 222

Seed Funding Funding Template Southern California 222

InfoChachkie

APRIL 20, 2015

Rather than directly explaining their value proposition with all the passion and heartfelt stridency that only an entrepreneur can deliver, they outsource this communication to a Public Relations (PR) firm. Rather, it translates into “Passionate Relationships” and passion can never be outsourced. Image: AP Photo/Francois Mori.

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Outsource Development Outsource Allegis Startup 100

InfoChachkie

DECEMBER 2, 2009

As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.

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Customer Custom Advertising SEM 164

Startup Professionals Musings

OCTOBER 17, 2020

Other countries can provide e-commerce with different business models, outsource manufacturing at low cost, and a huge market for new products. When globalization or technology shrinks distances (Internet), painful missing needs become evident, and opportunities abound. The impact of global instability.

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Customer Custom Startup Outsource Development 167

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. Bryce Maddock: We''re fortunate enough to work with a vast majority of today''s most successful startups.

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InfoChachkie

JUNE 4, 2012

Fallacy: Startup ventures tend to evolve, especially after you begin speaking with pesky customers and demanding partners. Rationale: My idea is so mind-blowingly fantastic that I must immediately spend some of my precious capital to protect it. Perform China Syndrome Market Analysis. Rely On A Public Relations Agency. Grant Exclusivity.

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Entrepreneur Outsource Ideas Technical Review 272

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

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Customer Custom Services Conference 113

socalTECH

JANUARY 12, 2010

Simi Valley-based Xavient Information Systems , a provider of IT outsourcing services, and Virginia-based Vision360 , a provider of custom software development, testing, and other services for the telecommunications industry, said today that they are in a definitive merger agreement, where Xavient will acquired Vision360.

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Outsource Development Outsource Custom Software Development Acquisition 133

Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.”

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Customer Custom Services Startup 97

socalTECH

FEBRUARY 21, 2019

Los Angeles-based customer experience and business process outsourcing provider TaskUs is expanding its executive team, saying this morning that it has named Robert Hayes as its new Chief Delivery Officer (CDO), and Curt Gooden as its new Chief Information Officer (CIO).

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CIO Outsource Los Angeles Customer 147

socalTECH

MAY 21, 2019

Irvine-based Alorica , a provider of outsource, business process outsourcing and "customer experience" outsourcing, named Colson Hillier as its new Chief Marketing Officer (CMO), the company said on Tuesday. Hillier will lead the company's global marketing and communications efforts, according to the company.

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Startup Professionals Musings

JANUARY 27, 2017

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

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Customer Custom Services Technical Review 95

socalTECH

JULY 31, 2013

According to the companies, WebMetro will become part of TeleTech''s Customer Growth Services division, Revana. TeleTech is a large provier of customer service outsourcing to companies. San Dimas-based WebMetro , a search marketing and digital marketing agency, has been acquired by TeleTech Holdings , the two said today.

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San Dimas Outsource Acquisition Marketing 147

SoCal CTO

JANUARY 5, 2011

- SoCal CTO , January 13, 2010 5 Lessons from 150 startup pitches - A Smart Bear: Startups and Marketing for Geeks , July 11, 2010 9 Reasons Why Many Smart People Go Nowhere - Life Beyond Code , March 29, 2010 No Accounting For Startups - Steve Blank , February 22, 2010 Startup Advice In Exactly Three Words - #StartupTriplets - OnStartups , January (..)

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Startup Venture Capital Blogging CTO Coach 378

Berkonomics

JULY 10, 2014

The second story involves a founder who is using outsourced development, support, outsourced customer relations and more. The company has grown to forty employees and a healthy eight figure gross revenue run rate, but has absorbed over $36 million of angel and VC money to do so, and without yet reaching breakeven.

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Startup Outsource Development Outsource Venture Capital 179

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. New technologies are everywhere today. Make it an enjoyable experience.

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Customer Custom Startup Content 99

Both Sides of the Table

OCTOBER 28, 2011

I never invest in: - business people who outsource tech dev to 3rd parties (“to speed up time to market”)” If you like that feel free to go vote it up on Quora - it fell back a bit in the rankings. Is extraverted and pleasant and has great “bedside manner” with customers, investors, press, recruits, etc.

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Startup Outsource Press Marketing 325

socalTECH

APRIL 4, 2019

eTailPet lets pet stores create their own websites, post their catalog, accept orders for in store pickup or delivery, and more, offering up a number of templates, mobile optimization, and outsource customer support. The funding was led by Moonshots Capital. The startup is led by Founder and CEO Bere Giannini.

Seed Funding 154

Seed Funding Funding Template Southern California 154

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

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Social Media Customer Custom Media 99

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Customer Custom Media 91

socalTECH

JULY 1, 2016

Irvine-based business outsourcing provider Alorica said Thursday that it has acquired Expert Global Solutions, Inc. , a provider of outsourced, customer service and financial collections services. EGS was based in Plano, Texas. billion in 2016 revenues, with 48,000 employees in the U.S.,

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Startup Professionals Musings

JANUARY 8, 2023

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Software Review 114

Software Review Technical Review Outsource Development Outsource 114

socalTECH

JANUARY 7, 2015

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. alorica business process outsourcing west corporation merger acquisition customer service nearshoring offshoring' billion in revenues in 2015. READ MORE>>.

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Offshore Outsource Customer Custom 100

socalTECH

SEPTEMBER 10, 2013

The company--which makes software to digitize, scan, and manage all kinds of paperwork--says it now has more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. million mortgages--or approximately 375 million pages--in the U.S. READ MORE>>.

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Outsource Development Outsource Mobile Software 138

socalTECH

AUGUST 6, 2020

Irvine-based outsource customer support and experience services provider Alorica claims it plans to hire more than 33,000 people, saying it has added more than 20 new clients in the first half of the year. The company already has operations in 14 countries, employing 100,000 providing customer experience services to brands.

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Outsource Customer Custom Services 113

socalTECH

MAY 2, 2016

iQor , a provider of outsourced customer service and support, said Friday that it is planning to hire over 150 people in Simi Valley, as part of a major expansion. Petersberg, Florida--has over 35,000 employees across 18 countries offering up outsource business services. iQor--which is based in St. READ MORE>>.

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Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

InfoChachkie

MAY 16, 2011

Thus, you must first create the playbook by which an independent sales rep can readily sell your product, including: identifying objections and developing strategies to overcome them, creating reference accounts and establishing meaningful customer adoption. 2) Secure Your Intellectual Property Too Early. 3) Attempt To License An Idea.

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Startup Outsource Development Outsource Sales 242

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company says it has offices in China, Romania, Philippines, Los Angeles and San Francisco.

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Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

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Customer Custom Services High Tech 89

socalTECH

JANUARY 12, 2015

Irvine-based outsourcing service provider Alorica said late Friday that it has named James Molloy as the company''s new Chief Financial Officer. Alorica offers up customer support and management outsourcing, and will have over 48,000 employees once its deal to acquire West Corporation closes. READ MORE>>.

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Outsource Services Customer Custom 100

socalTECH

OCTOBER 15, 2018

said this morning that it is opening up a new, "customer care" center in Phoenix, where it hopes to hire 100, as an addition to its existing customer care operations center in Los Angeles. According to Wag, it plans to hire agents and managers in Phoenix to support its customers, walkers, and dog sitters. READ MORE>>.

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Outsource Los Angeles Customer Custom 113

socalTECH

NOVEMBER 18, 2019

Crowdstrike said the partnership will see Wipro offering up CrowdStrike's Falcon platform to its customers worldwide. Wipro provides information technology, consulting, and business process outsourcing. Financial details of the partnership were not announced. READ MORE>>.

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Outsource Development Outsource Platform Software 124

TechCrunch LA

APRIL 23, 2019

Former President of BMW manufacturing, Clemens Schmitz-Justen also joined the company as its head of manufacturing — overseeing the contract manufacturing strategy, which will see the company outsource production of vehicles in the U.S. and China, according to one person with knowledge of the company’s plans.

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Outsource Development Startup Outsource San Diego 191

socalTECH

MARCH 5, 2014

So, how do you help ease enterprise customers into the cloud--or at least, help them use cloud technology to help them with their business goals? It''s all custom, technology agnostic, and very flexible. Companies were saying--we want to outsource these kinds of things, because they''re not our core competency.

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Cloud Computing Outsource Development Outsource Startup 217