Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

JANUARY 23, 2021

Most entrepreneur that fail are quick to offer a litany of constraints that caused their demise – not enough money, time, customers, or support from the right players. The result, called resourcefulness, allows entrepreneurs to create opportunities in the face of scarcity. What is your resource constraint mindset and action plan today?

Startup 164

Startup Resource Entrepreneur Competition 164

Berkonomics

APRIL 13, 2010

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24 hour environment of hotel front desk operations.

Training 159

Training Resource Press Satisfaction 159

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Playing to your strengths improves your overall engagement and productivity, as well as satisfaction and happiness. Getting peers to help others also is a great source of satisfaction and engagement.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

MARCH 22, 2013

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 100

Customer Custom Startup Social Media 100

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156

Training Resource Custom Customer 156

Startup Professionals Musings

AUGUST 18, 2021

Great entrepreneurs pride themselves on their ability to isolate opportunities that have minimal risk, by virtue of their trusted relationships, their own expertise, and access to resources. Don’t look to customers for breakthrough ideas. You now have many bosses, including partners, investors, and customers.

Entrepreneur 171

Entrepreneur Satisfaction Demand Custom 171

Berkonomics

MAY 2, 2013

If people are waiting for you to respond to a question or make a decision about design, process, spending for a core need, or any of tens of critical decisions, you are creating a best payday loans slowing or stoppage of work before you and idle resources behind you. Watch for, and stamp out, all those you identify as soon as you find them.

Organization 222

Organization Demand Satisfaction Training 222

Startup Professionals Musings

JANUARY 29, 2021

Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Whether it be in person, on the phone, or implied in your marketing, your people and their engagement level is the key driver of customer loyalty, advocacy, and sales growth.

Satisfaction 154

Satisfaction Demand Resource Competition 154

TechCrunch LA

MARCH 3, 2020

Cornerstone, which led the Talespin Series B round, will also be partnering with the company to develop human resources training tools in virtual reality. “We Talespin ’s technology is a perfect fit in our suite of products, and we look forward to working together to deliver great solutions for our customers.”.

Training 220

Training Los Angeles Tool Cornerstone OnDemand 220

Startup Professionals Musings

JANUARY 6, 2021

Every new business I know dreams of building momentum in their business, where growth continues to increase, customers become your best advocates, and employee motivation is high. Unfortunately, with limited resources, this isn’t possible, and it frustrates customers and the team. Focus on the mainstream customer majority.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal. Marty Zwilling.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

JUNE 30, 2021

Create innovative change from existing resources. The most effective leaders marshal existing resources and incent people to create innovative yet competitive solutions. A community requires two-way communication and respect – including advisors, partners, and customers. Build community with team members and advisors.

Coach 162

Coach Startup Resource Competition 162

Startup Professionals Musings

AUGUST 14, 2019

Successful entrepreneurs have to work well with people, whether they be partners, investors, employees, suppliers, or customers. The others include the rest of the team, investors, and customers. Time, not money, is the key resource. An idea person and a problem solver make a great team. You must do it alone. Learn to sell.

Satisfaction 78

Satisfaction Startup Ideas Entrepreneur 78

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. But nobody said it would be easy. It’s very frustrating.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.

Satisfaction 114

Satisfaction Custom Customer Social Media 114

Startup Professionals Musings

AUGUST 25, 2021

Able to marshal people and other support resources. Most importantly, you have to deal with customers, and understand their wants and needs. It also requires effective communication, and being a role model for the team, investors, and customers. A new business is never a single person operation.

Entrepreneur 158

Entrepreneur Satisfaction Ideas Social Media 158

Startup Professionals Musings

APRIL 11, 2022

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. I look for evidence of the nine major elements of the model canvas, as paraphrased here from the author’s key points and how they apply to teams: Customer segments.

Funding 133

Funding Activity Custom Customer 133

Startup Professionals Musings

JANUARY 2, 2016

In business, this means an entrepreneur who never says no to any customer is doomed to a hard life and some expensive mistakes. Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly.

Customer 65

Customer Custom Startup Satisfaction 65

Startup Professionals Musings

DECEMBER 12, 2021

Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Social media is the realm of public opinion and customer conversations. Measure customer response and action.

Social Media 127

Social Media Media Metrics Satisfaction 127

Startup Professionals Musings

SEPTEMBER 2, 2020

Of course, drivers have to be backed up by some realities, like necessary resources, adequate skills, relentless determination, and a market of people interested in supporting your dream. Many entrepreneurs I know conclude they can never be in control, due to the constant and unpredictable need to satisfy investors, vendors, and customers.

Entrepreneur 124

Entrepreneur Satisfaction Startup Technical Review 124

Berkonomics

SEPTEMBER 1, 2022

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It is fine as a secondary style used in tactical decision–making, when strategic issues are not the focus, and where threats to corporate health or resources are not evident.

Satisfaction 156

Satisfaction Metrics Resource Email 156

Startup Professionals Musings

FEBRUARY 7, 2021

The Entrepreneurial Perspective sees the business as a system for producing outside results for the customer, resulting in profits. The Entrepreneurial Perspective is an integrated vision of the world, where the customer need is an opportunity to make meaning. In this view the product features, cost, and support are the key to success.

Technical Review 136

Technical Review Startup Social Media Satisfaction 136

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

JULY 2, 2021

Investors expect a great return for their risk, so they look for people who can look beyond the technology and their own passion to see a customer need that perhaps even the rest of us haven’t yet envisioned. The payoff will be a heightened personal satisfaction, as well as the resources you need to make it happen.

Funding 152

Funding Startup Ideas Resource 152

Startup Professionals Musings

AUGUST 8, 2020

Market research can thus be based on real customers and a previously tested market. The world is now a small place, but startups usually don’t have the resources to saturate all the related markets at once. Timing is critical, as well as focus on marketing and customer satisfaction. Martin Zwilling.

Startup 157

Startup Social Media Study Research 157

Berkonomics

MARCH 26, 2020

If people are waiting for you to respond to a question or make a decision about design, process, spending for a core need, or any of tens of critical decisions, you are creating a slowing or stoppage of work before you and idle resources behind you. Watch for, and stamp out, all those you identify as soon as you find them.

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

DECEMBER 7, 2020

Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews. Make sure required data, resources, and tools are provided early. Thus paying only for sales volume, when you desire high customer satisfaction, is not productive.

Entrepreneur 120

Entrepreneur Coach Satisfaction Resource 120

Startup Professionals Musings

AUGUST 11, 2021

That takes focus, resolve, resources, and problem solving to make it happen. In reality, every startup brings new unknowns, new people, new competitors, and new customers. Starting a new business does put you in control, but you will face a harrowing new set of demands from partners, investors, suppliers, and customers.

Entrepreneur 171

Entrepreneur Ideas Examples Satisfaction 171

Startup Professionals Musings

MAY 10, 2020

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Typically this is done by one or more entrepreneurs with personal or family resources, with no business entity yet formed, so they would not yet be considered business owners.

Ideas 127

Ideas Entrepreneur Satisfaction Summary 127

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

OCTOBER 20, 2021

As I “grew up” in business in big companies, including IBM, I always wondered why the real innovations seemed to come from startups, while we had more resources and more experience. Employee and customer input are good for fixing bugs, but not good leading indicators. Look outside for future trends and potential.

Marketing 117

Marketing IBM IBM Resource 117

Startup Professionals Musings

DECEMBER 4, 2011

Too many businesses haven’t noticed that we have come full-circle, where mass customization is required now to win. Customers have come to expect immediate and tailor-made responses to their needs, and the businesses that fail to deliver quickly fall behind. Leverage the game changers to gain the speed you need.

Startup 105

Startup Cloud Computing Custom Customer 105