Your Customer Success Team Is Focusing On The Wrong Definition Of Success
InfoChachkie
AUGUST 22, 2016
When Ara concluded his definition of customer success, it was clear that his approach is anything but obvious. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. Image credit: Drew Haines of Devco.
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