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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

When Ara concluded his definition of customer success, it was clear that his approach is anything but obvious. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. Image credit: Drew Haines of Devco.

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6 Tips For Ramping Up Your Work Culture For Tomorrow

Startup Professionals Musings

The future of work is definitely changing, accelerated by the current pandemic. It seems they are both looking for more personal satisfaction and sense of purpose for their efforts. You need to overtly reward change efforts, and show a mindset of recognition of the need for more team satisfaction and purpose.

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Manage your bottlenecks!

Berkonomics

The definition of a bottleneck in your business is one that constricts the flow of work from one area to another in the flow of product or service through your organization. The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits.

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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

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Could you be your company’s bottleneck?

Berkonomics

The definition of a bottleneck in your business is one that constricts the flow of work from. Of course, you could fit that definition. The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. What is the bottleneck?

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Los Angeles-based Talespin nabs $15 million for its extended reality-based workforce training tools

TechCrunch LA

The prospects of augmented and virtual reality may be uncertain, but what’s definite is the need for new tools and technologies to transfer knowledge and train up employees as skilled, experienced workers age out of the workforce — and the development of new skills becomes critically important as technology changes the workplace.

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5 Entrepreneur Exasperations To Moderate Your Passion

Startup Professionals Musings

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. By definition, the world of startups today is one of rapidly changing unknowns, where the inputs you receive will often conflict. Marty Zwilling.