Remove Demand Remove Metrics Remove Satisfaction
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7 Practices To Enhance Accountability In Your Startup

Startup Professionals Musings

Make sure that metrics and goals are set up front, and not modified as the project progresses. If you demand accountability, but expect to make every decision, both of you will fail. If key metrics and expectations rely on results from another group, then you have a conflict which prevents accountability from either group.

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7 Ways For Businesses To Work Less And Enjoy It More

Startup Professionals Musings

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. In business vernacular, targets are usually called metrics. Provide incentives to focus everyone on real results.

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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

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5 Ways To Build Startup Resilience And Avoid Failure

Startup Professionals Musings

Their satisfaction comes from proving nay-sayers wrong. Use metrics in lieu of feelings to measure progress. Don’t forget to maintain a healthy balance between business and personal demands, including family, sleep, and time off for enjoyable activities.

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8 Strategies For Sustaining Momentum In Your Startup

Startup Professionals Musings

Ongoing momentum requires a move to mainstream, or even late adopters, who demand simplicity in your base function. It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals. Your long-term success and satisfaction depends on it.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Startup 154
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6 Ways To Improve Your Odds Of New Business Success

Startup Professionals Musings

No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin. Mergers and acquisitions also require new skills.