A personal story about quality control
Berkonomics
OCTOBER 19, 2023
So, I tell personal stories to show that we all should look for lessons learned by others. Here’s one that is “on me.” As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.
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