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Your customers know what they want more than you do. Find one to teach you. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. I internalized this phrase, recalling the many times I had partnered with customers to design new feature-functionality into my hotel computer system back when such systems were brand new to the industry.
One of the biggest challenges in any business, large or small, is overcoming the natural human preference for status quo , or fear of change. It means that most team members and executives alike have a natural tendency to prefer killing innovations rather than implementing them. Even customers, while they all want the next big thing, want it to happen with minimal new learning.
Thursday, September 28, 2023 -- Insider Insights: Ask Me Anything with Jay Goss and Chris Bostick. Hosted by The Alliance for SoCal Innovation. This event series is for founders looking to level up their fundraising game and gain insights from investors and experts who can help SoCal founders prepare for fundraising. This month, ask your questions about raising capital to leading healthcare investors Jay Goss at Wavemaker Three-Sixty Health and Chris Bostick at OCV Partners.
In my view, starting a new business has never been easier, and according to reports from the Kauffman Foundation , the numbers are here to show it. The rate of new entrepreneurs increased between 2013 and 2021, from 280 to 360 out of 100,000 of the adult population. They helped create over 5 million new businesses in 2022, a forty percent increase over the previous year.
Office leases are one of companies’ largest expenses, and if your whole team is working from home with no clear end in sight, you may be wondering what to do about your lease.
Wednesday, September 27, 2023 -- Face to Face with Investors Get ready to meet investors up close at "Face to Face with Investors". Special: Maximize Your Startup's Valuation with Actionable Advice. Tech Coast Angels.
Thursday, September 21, 2023 -- AI and Analytics Discussion and Connecting. The WITI AI/Analytics Community invites you to a thought-provoking panel discussion on the applications and potential of Generative AI on September 21st from 12:00 PM PT - 1:00 PM PT on Zoom. Industry veterans Grant Bodley, Kiran Sreewastav, and Dr. Aditi Banerjee will delve into how this pioneering technology continues to reinvent industries, redefine roles, and provide solutions, followed by networking in breakout room
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.
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Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected.
Starting an entrepreneurial business, or maintaining the competitiveness of a mature business, requires innovation. Yet everyone I know seems to have a different perspective on what constitutes real innovation, and why is seems to happen so rarely. Another challenge is to debunk some of the common myths that seem prevent many from even assuming they can innovate.
How many entrepreneurs do you know that “almost” made it big? Startups are very risky, and most fail. Yet entrepreneurship is one of the fastest growing trends in business today. Surveys show that entrepreneurs are among the happiest people in the world, despite the challenges. Yet it would pay real dividends to know at the start what separates the “also-rans” from the winners.
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