Both Sides of the Table

APRIL 26, 2016

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. I’m guessing much of this was 101 to many readers.

Metrics 150

Metrics Startup SaaS Course 150

Both Sides of the Table

DECEMBER 27, 2011

Exec Summary: Most companies (98+%) in the world (even tech startups) should be very profit focused. When they look at buying your company they often think in terms of “how long will it take until I earn back the profits to pay for my acquisition price?” You may have leverage when you DO need to fund raise.

Startup 418

Startup Venture Capital Sales Technical Review 418

Both Sides of the Table

MAY 23, 2012

I have been close to the tech & startup sectors for more than 20 years and I can’t think of a period in which I felt more optimistic about the innovation and value creation I see in front of us. They compete on features, price and execution. From this we have seen a commensurate boom in the number of startup companies.

Venture Capital 347

Venture Capital Capital Technical Review Startup 347

Both Sides of the Table

JUNE 4, 2013

But when you create a product for a large segment of users who previously couldn’t afford products due to price or complexity and if that product can work at “Internet scale” you have the chance to do something truly amazing. The team has stated it and has built metrics around key goals for future success.

Startup 401

Startup Custom Customer Technical Review 401

Both Sides of the Table

JULY 17, 2018

You get to have interesting conversations with founders and review business plans and then see how these businesses evolve over the years. " Revenue doesn't pay your bills, GM does  —  @msuster 2/ Founders obsess with revenue as a vanity metric. Some even grow "bad" revenue just to show growth.

Software Review 242

Software Review Technical Review Pricing Metrics 242

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Provide training, tools, and required decision authority.

Customer 147

Customer Custom Technical Review Metrics 147

Both Sides of the Table

NOVEMBER 14, 2017

Nearly every successful tech startup I’ve observed over the past 20 years has gone through a similar growth pattern: Innovate, systematize then scale operations. presented pricing challenges when compared to a whole new set of offline competitors we didn’t know well. were more distributed.

Startup 286

Startup Technical Review Custom Customer 286

Startup Professionals Musings

OCTOBER 20, 2012

A closer analysis often indicates the cause to be a lack of diligence in handling common business finances. I’m sure all you accountants will agree that fixing the mistakes listed here does not require rocket science, but I’ve seen them so often that to be forewarned is to be forearmed: Failing to factor in fixed costs when pricing.

Technical Review 109

Technical Review Startup Entrepreneur Summary 109

Startup Professionals Musings

JANUARY 6, 2021

New entrepreneurs, especially technical ones, are excited by early adopters, and tend to focus on their feedback, which will always suggest more product features and options. It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Every balanced leader does marketing early.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

NOVEMBER 28, 2013

A closer analysis often indicates the cause to be a lack of diligence in handling common business finances. I’m sure all you accountants will agree that fixing the mistakes listed here does not require rocket science, but I’ve seen them so often that to be forewarned is to be forearmed: Failing to factor in fixed costs when pricing.

Technical Review 100

Technical Review Entrepreneur Summary Pricing 100

Startup Professionals Musings

APRIL 28, 2021

If you are the hot-shot technical innovator that invented your solution, make sure you have an equally adept business and marketing expert to complement your skills. “If Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Both Sides of the Table

FEBRUARY 27, 2019

How Most Board Meeting Prep Works I’ve been sitting on tech boards for two decades so I have some experience with what goes wrong. Often board members themselves don’t do the work to say “what metrics would we like to see.” If you have some key metrics or financial figures that go with the pre-read even better.

Startup 226

Startup Slides Metrics News 226

Startup Professionals Musings

AUGUST 7, 2020

In the short term you need customers to find you at any price, and in the longer term you need revenue, profit, and return loyalty. In my experience, even in startups, longer-term strategy often gets pushed off the agenda due to current challenges. Hone your process for due diligence and integrating these new elements.

Technical Review 124

Technical Review Layoffs Social Media Metrics 124

Startup Professionals Musings

JANUARY 8, 2021

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Leaders have found that keeping everyone on top of changes in technology, competition, and customer demands is critical to success. Make your service deliver process “happy.”

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

OCTOBER 17, 2018

According to most investors I know, traction is some clear evidence that the “dogs are eating the dog food” – usually meaning that you have at least one customer paying full price for your solution. Define metrics on customer feedback and user counts. Build an experienced technical and executive team.

Tips 79

Tips Metrics Technical Review Custom 79

Startup Professionals Musings

FEBRUARY 8, 2020

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Customers like leaders, not followers.

Entrepreneur 129

Entrepreneur Resource Metrics Custom 129

Tech.Co

FEBRUARY 18, 2021

See our full Trello Pricing guide for more. The Dashboard offers a bird's-eye view of projects, letting you see key metrics such as due dates, assigned cards, and cards-per-list so bottlenecks can be prevented before they begin. Here's everything you need to know about the new-look Trello. Tempted by Trello? Trello Views.

Software Review 139

Software Review Guide Technical Review Class 139

Startup Professionals Musings

DECEMBER 27, 2019

My simple answer is that they keep their focus on customers, rather than technology. They present a convincing story that every entrepreneur has the same potential, but most get sidetracked and bogged down by their technology, competitors, and internal organization. Incorporate AI-powered data and metrics systems.

Marketing 123

Marketing Technical Review Custom Customer 123

Startup Professionals Musings

NOVEMBER 2, 2022

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Customers like leaders, not followers.

Resource 121

Resource Metrics Entrepreneur Custom 121

Startup Professionals Musings

SEPTEMBER 9, 2015

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Customers like leaders, not followers.

Startup 115

Startup Resource Metrics Entrepreneur 115

Startup Professionals Musings

AUGUST 27, 2014

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Customers like leaders, not followers.

Startup 113

Startup Resource Metrics Entrepreneur 113

Startup Professionals Musings

JUNE 21, 2013

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Leaders have found that keeping everyone on top of changes in technology, competition, and customer demands is critical to success. Make your service deliver process “happy.”

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

SEPTEMBER 28, 2015

Too many entrepreneurs look for that one magic bullet -- an exciting new technology, perhaps, or their own determination to make the world a better place -- to override any shortcomings in their startup model. Validated pricing and a sufficient revenue stream. Yet, magic bullets are not sufficient to assure business success.

Pricing 100

Pricing Technical Review Entrepreneur Startup 100

Startup Professionals Musings

SEPTEMBER 22, 2023

It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Leaders have found that keeping everyone on top of changes in technology, competition, and customer demands is critical to success. Make your service deliver process “happy.”

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

NOVEMBER 30, 2022

For example, even though Mark Zuckerberg built Facebook as an innovative product, most experts believe it was successful due to his relationship with Peter Thiel and other top VCs that he convinced to invest early. Using metrics to measure results and commitments. Maintaining an insatiable curiosity about change.

Startup 113

Startup Custom Customer Technical Review 113

Startup Professionals Musings

AUGUST 4, 2017

A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. This will create a connection with them, which demonstrates more value than price or quality.

Customer 85

Customer Custom Product Marketing 85

Startup Professionals Musings

NOVEMBER 4, 2019

Thus, I’m more impressed with entrepreneurs who ask me to review their implementation plan, rather than listen again to their idea. Some dreams sound great, but may not yet be viable or proven with today’s technology. There are lots of resources available for the challenge of that activity, including the Internet and mentors like me.

Ideas 94

Ideas Slides Technical Review Patents 94

Startup Professionals Musings

JUNE 5, 2019

Now customer support is called the “customer experience,” and everyone is expecting you to actually anticipate their personal needs, and totally delight them with all aspects of the shopping experience, price versus value, as well as help with any follow-on questions or problems. Technology enhances experience, not impedes it.

Customer 84

Customer Custom Company Companies 84

Startup Professionals Musings

OCTOBER 8, 2018

As a long-time advisor to entrepreneurs and business owners, I rarely find someone who doesn’t proclaim that the business world is changing rapidly, with new technology, new customer expectations, and new cultures. You need to communicate quantified and updates goals quarterly, including the metrics to assess progress and success.

Technical Review 84

Technical Review Custom Customer Startup 84

Both Sides of the Table

MARCH 25, 2016

Many startup businesses – tech or otherwise – fail. Trying outrageous new things or even trying mundane things but in new ways but with extreme quality & innovation is what fuels the tech startup industry. The metrics were good but we wondered how much better they would be when we expanded our product.

Startup 150

Startup Marketing Study SEO 150

Startup Professionals Musings

JANUARY 30, 2017

A successful business requires focus – define the customer need with a specific solution for a specific price and cost. In today’s world, the market evolves even faster than the technology. Manage the business with metrics and goals. Then assume the customers will change over time, so never stop listening.

Ideas 72

Ideas Startup Metrics Entrepreneur 72

Startup Professionals Musings

FEBRUARY 17, 2018

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Customers like leaders, not followers.

Resource 64

Resource Metrics Entrepreneur Custom 64

Startup Professionals Musings

FEBRUARY 24, 2017

Many are reluctant to really “market” themselves, and have trouble differentiating their offerings to clients, except by price. If your business card and website come across as just another advisor, consultant, or accountant, then don’t be surprised if price is the only focus. They expect reviews and testimonials from other clients.

Social Media 56

Social Media Pricing Technical Review Demand 56

Startup Professionals Musings

JANUARY 25, 2016

According to many observers , we can thank or blame technology for these higher expectations, providing information at the speed of light, leading everyone to expect more. Some entrepreneurs are so focused on their technology, they assume their customers think the same way. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

NOVEMBER 24, 2017

What neither group seems to fully comprehend is that retail needs to fundamentally change to succeed, far beyond the addition of an online component, to meet the experience expectations of today’s generation, an oversupplied global marketplace, and technology for instant pricing and distribution.

Customer 52

Customer Custom Technical Review Summary 52

Startup Professionals Musings

AUGUST 16, 2017

Many business executives and entrepreneurs I know are convinced that business success is all about having the right solution for the right price. Some things need to be done whether we like them or not; for example, daily cash-flow analysis and business metrics. Start your day with a positive business challenge.

Software Review 57

Software Review Technical Review Startup Press 57