Startup Professionals Musings

MARCH 18, 2020

You need to maintain explicit C-suite and Board buy-in for constant transformation through effective communication, highlighting the struggles of peer businesses, and establishing the right metrics. Amazon, for example , “grew up” in the last recession by continuing to expand their range of products and focused on automation.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Show results with a minimal viable product (MVP).

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

InfoChachkie

AUGUST 22, 2016

The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are a genius at invention, for example, then that is the role you should seek to keep you motivated and productive. Assess your satisfaction and ability for this type of work.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. The program has led to significant business benefits, including more fulfilled and productive teams, and a large brand boost, promoting CVS to a list of the nation's 50 most community-centric businesses.

Satisfaction 114

Satisfaction Customer Custom Social Media 114

Startup Professionals Musings

FEBRUARY 28, 2020

You must never stop looking for ways to get more traction with fewer personal hours, and more productivity, efficiency, and momentum from the team. In my view, it’s really unfortunate that most employees in business are still paid by the hour, regardless of their productivity. Provide incentives to focus everyone on real results.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

JANUARY 6, 2021

In reality, too many choices actually dilutes customer interest in your existing market, and makes your job of production, marketing, and support much more complex. New entrepreneurs, especially technical ones, are excited by early adopters, and tend to focus on their feedback, which will always suggest more product features and options.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

JULY 15, 2020

Many of the entrepreneurs like you that I have met in my role as a business advisor are really product creators versus business creators, convinced that a great product will generate a great business. In most businesses, this means selling something, and proving that your product or service has value.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Marketing-driven customer acquisition.

Customer 100

Customer Custom Satisfaction Social Media 100

Tech Zulu Event

NOVEMBER 10, 2013

Rather, these were the words given in response to the opening question to a panel of product managers to “describe their occupation” in 3 words or less, + an additional word on what their biggest challenge was. Jay Stakelon , VP Product Design, Fullscreen. Jen Robinson , Head of Product Manager, Bigframe.

Product 87

Product Fandango Design Startup 87

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. The result is a loss of trust by your team, increased volatility, and lower productivity by all members of the team. Doing so will increase both your personal life accountability, as well as your business satisfaction.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

OCTOBER 21, 2023

Too many founders have learned that passion and free beta products do not imply a sustainable business. Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Marketing is everything these days. Plan for a real revenue model.

Customer 109

Customer Custom Satisfaction Sales 109

Startup Professionals Musings

DECEMBER 22, 2021

Use metrics to assess needs and growth economics. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.

Customer 114

Customer Custom Satisfaction Metrics 114

InfoChachkie

JANUARY 16, 2018

Jim Semick: I’ve been launching and managing software products for 15 years now, going back to when you and I worked together at Expertcity before it was acquired by Citrix. I have always worked on early stage products. Some of the products I’ve helped validate and launch include GoToMyPC, GoToMeeting and AppFolio.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

JANUARY 1, 2021

Your challenge as a leader is to encourage and reward healthy conflicts, while managing them to productive and innovative results. The longer a conflict is active, the more likely that positions will harden, and emotions will make resolution more painful than productive. Marty Zwilling First published on Inc.com on 12/15/2020.

Activity 145

Activity Organization Examples Satisfaction 145

Startup Professionals Musings

APRIL 28, 2021

I recommend a trial run with an experiment or MVP (minimum viable product), at full price and cost, before the big bang launch, risking your investment money and a major time commitment. The focus of key leaders has to change from driving innovative initiatives to replicating repeatable processes and tuning the overall product cycle.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

APRIL 20, 2015

Too many founders have learned that passion and free beta products do not imply a sustainable business. Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Marketing is everything these days. Plan for a real revenue model.

Startup 107

Startup Sales Customer Custom 107

Startup Professionals Musings

MARCH 10, 2023

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Outsource Development 115

Outsource Development Startup Competition Ideas 115

Startup Professionals Musings

JANUARY 15, 2020

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 124

Technical Review Organization Coach Satisfaction 124

Startup Professionals Musings

MAY 11, 2019

You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. She has lived and worked in five countries, and consulted with major corporations, as well as startups, in transforming their workplaces to be more productive as well as more satisfying. No one is happy or satisfied.

Company 78

Company Companies Coach Satisfaction 78

Startup Professionals Musings

OCTOBER 2, 2015

Five major elements of every business include your people, product, opportunity, money and marketing. Innovative products and services always take longer to develop than anticipated, and quality problems pop up where least expected. Written product specifications and business plans pay big dividends.

Startup 105

Startup Entrepreneur Marketing Satisfaction 105

Startup Professionals Musings

NOVEMBER 14, 2016

The real solution is better productivity and less procrastination, to put you back in control of your business. Being a good role model is productive, but trying to control others is fruitless. One of the top productivity killers is disorganization and wasting time finding key data. Rest makes you more productive.

Tips 100

Tips Activity Startup Product 100

Startup Professionals Musings

APRIL 13, 2022

Like any coach would ask, you need to brainstorm and write down the short list of things that are getting in the way of your joy and satisfaction at work, as well as the single biggest thing that would grow your joy in business and personal life. Believe me, having you start in the right mindset will be more productive for both of us.

Coach 105

Coach Help Satisfaction Metrics 105

Startup Professionals Musings

AUGUST 25, 2023

If an innovative solution is involved, prepare a minimum viable product or a video to demonstrate functionality and usability. It’s much easier to pivot before full production and much money has been spent. Define key metrics to measure progress and success. Use comparable metrics for managing team member results.

Social Media 98

Social Media Metrics Media Tool 98

Startup Professionals Musings

FEBRUARY 17, 2010

A while back I found some great product leadership guidance in “ The Secrets of Tuned In Leaders ”, by Craig Stull, Phil Myers & David Meerman Scott. By first understanding market problems, then building the products people want to buy, and communicating to buyers an understanding of their problems, everything else falls into place.

Organization 89

Organization Customer Custom Summary 89

Startup Professionals Musings

FEBRUARY 22, 2011

By first understanding market problems, then building the products people want to buy, and communicating to buyers an understanding of their problems, everything else falls into place. Tuned in leaders understand the complete picture of market problems before building products. Build from the market outside-in. Marketing with a big “M.”

Startup 93

Startup Organization Customer Custom 93

Startup Professionals Musings

APRIL 27, 2022

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. It’s difficult to measure the planet and people accounts in any quantifiable terms, compared to profits.

Startup 110

Startup Entrepreneur Capital Examples 110

Startup Professionals Musings

APRIL 4, 2015

Many soon find that what you do in a personal context doesn’t necessarily translate to your business, and measuring business value is quite different from measuring personal satisfaction. Don’t forget the metrics and analytics. Get to know the five W’s of these – who, what, where, when, and why. You can’t manage what you don’t measure.

Social Media 108

Social Media Media Startup Tips 108

Startup Professionals Musings

JUNE 17, 2020

To compensate, every visionary entrepreneur needs to find a partner who gets great satisfaction from results, and loves the discipline of making things happen on a day-to-day basis. The organization can’t keep up the pace of change, and soon loses motivation, productivity, and all sense of where they are headed.

Startup 131

Startup Ideas Organization Entrepreneur 131

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Solution development and delivery.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

NOVEMBER 2, 2015

Creating an innovative new business is guaranteed to test your skills, patience and determination, and you need to derive satisfaction from the journey, as well as the destination. Make sure there are metrics for problem counts, resolution time and revenue impact. Analyze issues to prevent similar problems.

Startup 100

Startup Entrepreneur Satisfaction Metrics 100

Startup Professionals Musings

NOVEMBER 28, 2014

How does any entrepreneur define the right balance, and then measure their performance against real metrics? Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. It’s difficult to measure the planet and people accounts in any quantifiable terms, compared to profits.

Startup 104

Startup Entrepreneur Examples Satisfaction 104

Startup Professionals Musings

DECEMBER 9, 2022

I too often see people who are quick to make excuses, blame failures on peers or customers, or see management as the reason for their lack of productivity. Setting your own metrics, and measuring yourself , will facilitate accountability. Lack of accountability can permeate an entire organization.

Activity 109

Activity Organization Mentor Training 109