Startup Professionals Musings

MAY 5, 2013

But very few are talking about how to measure your results, and the right metrics for optimizing your marketing environment. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics."

Social Media 102

Social Media Media Entrepreneur Metrics 102

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. Data – Define a handful of key metrics to free you from managing personalities, egos, subjective issues, emotions, and intangibles.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Incent and reward employees who delight customers.

Customer 147

Customer Custom Technical Review Metrics 147

InfoChachkie

AUGUST 22, 2016

The Most Important Metric. Near the conclusion of our discussion, I asked each CEO to name any non-obvious metrics by which they guide their businesses. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

MARCH 9, 2019

But very few are talking about how to measure your results and return on investment (ROI), and the right metrics for optimizing your marketing environment. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

MARCH 18, 2020

You need to maintain explicit C-suite and Board buy-in for constant transformation through effective communication, highlighting the struggles of peer businesses, and establishing the right metrics.

Metrics 122

Metrics Training Satisfaction IBM 122

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Personal growth and satisfaction is rarely all about business.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Berkonomics

SEPTEMBER 1, 2022

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. Elon Musk, who obsesses with metrics and constantly asks for employees to feed him their concerns but makes bold moves on his own. Doesn’t sound tough or forceful enough for you? .

Satisfaction 156

Satisfaction Metrics Resource Email 156

Berkonomics

JUNE 16, 2022

We can invent lots of metrics to measure progress for a leader, including revenue, profit, employee satisfaction, cost containment, percentage of available market, and more. There are many roads to Rio, so they say. But there is one overwhelming method of appraising the effectiveness of a business leader.

Resource 156

Resource Satisfaction Metrics Course 156

Startup Professionals Musings

FEBRUARY 11, 2022

Technology is not the solution per se , but it provides the key enablement, drivers, and support for the required flexibility, integration, communication, metrics, and affordability that are required in the workplace today. There has to be more to your business today than making money, to get employee engagement and satisfaction.

Coach 132

Coach Satisfaction Startup Organization 132

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. Some people are very good as defining metrics, roll-out programs, and reward systems for marketing and sales programs. Assess your satisfaction and ability for this type of work.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.

Satisfaction 114

Satisfaction Customer Custom Social Media 114

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Customer upsell: Sell more to existing customers.

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

Customer 97

Customer Custom Satisfaction Social Media 97

Startup Professionals Musings

JANUARY 22, 2021

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Decide early where and when money will come from, set some milestones and metrics, and work to a plan, or be caught short. Word of mouth is not adequate for marketing and sales.

Sales 165

Sales Customer Custom Social Media 165

Startup Professionals Musings

FEBRUARY 28, 2020

Instead of counting and working more hours, I believe there are better ways to improve your productivity, as well as employee satisfaction, in growing your business: Create relevant result targets for all key employees. In business vernacular, targets are usually called metrics. Provide incentives to focus everyone on real results.

Metrics 124

Metrics Entrepreneur Satisfaction Study 124

Startup Professionals Musings

AUGUST 2, 2020

Their satisfaction comes from proving nay-sayers wrong. Use metrics in lieu of feelings to measure progress. Many experts tell me that more startups fail simply because their founder gives up, than for any other reason. Real entrepreneurs have told me that they become energized when told that they are facing an insurmountable barrier.

Startup 173

Startup Mentor Activity Entrepreneur 173

Startup Professionals Musings

DECEMBER 22, 2021

Use metrics to assess needs and growth economics. Business and customer satisfaction data measurements are required, in addition to subjective assessments of team progress, tradeoffs, and investment decisions. A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. If key metrics and expectations rely on results from another group, then you have a conflict which prevents accountability from either group. Provide assessments based wholly on facts.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

AUGUST 8, 2020

The auto industry and others have used this model for generations, so business processes and metrics for innovation are well documented. Timing is critical, as well as focus on marketing and customer satisfaction. Most equity investors tend to avoid truly disruptive technology startups, since they take longer and more money to scale.

Startup 157

Startup Social Media Study Research 157

Berkonomics

AUGUST 4, 2016

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. Elon Musk, who obsesses with metrics and constantly asks for employees to feed him their concerns but makes bold moves on his own. Doesn’t sound tough or forceful enough for you?

Satisfaction 120

Satisfaction Metrics Resource Email 120

Berkonomics

MARCH 31, 2016

We can invent lots of metrics to measure progress for a leader, including revenue, profit, employee satisfaction, cost containment, percentage of available market, and more. There are many roads to Rio, so they say. But there is one overwhelming method of appraising the effectiveness of a business leader.

Resource 120

Resource Satisfaction Metrics Course 120

Startup Professionals Musings

JULY 15, 2020

Implement the key business metrices you will live by. Identify the three most important metrics your business must hit every week to achieve growth goals. These are the timeless principles that must guide all hiring, marketing, and execution decisions. This is the stage where you move from managing by your gut to managing by numbers.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

JANUARY 6, 2021

It’s important to define your growth strategy, document it, communicate it to your team, and align metrics and employee rewards to target goals. Your long-term success and satisfaction depends on it. Build a strong employee culture focused on growth. Marty Zwilling First published on Inc.com on 12/22/2020.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Know your customers intimately. Make your service deliver process “happy.”

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

MARCH 12, 2017

But very few are talking about how to measure your results and return on investment (ROI), and the right metrics for optimizing your marketing environment. He suggests you begin with the “big three” business objectives of higher revenue, reduced costs, and improved customer satisfaction. Get attention and reach your audience.

Social Media 69

Social Media Media Metrics Satisfaction 69

InfoChachkie

JUNE 2, 2014

We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. Greathouse : How do you judge your success and to what extent have you met your goals? Doorey : "We have hit our milestones months ahead of schedule and under budget, thanks to our amazing team.

Design 208

Design Customer Custom Satisfaction 208

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Precision and Recall Metrics: Define a process to assess the precision (the relevance of retrieved documents) and the recall (how many of the relevant documents were fetched). Strive for a balanced outcome.

Generative AI 348

Generative AI Artificial Inteligence Tool Knowledge Base 348

Startup Professionals Musings

JUNE 3, 2015

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. Data – Define a handful of key metrics to free you from managing personalities, egos, subjective issues, emotions, and intangibles.

Entrepreneur 111

Entrepreneur Search Engine Optimization Satisfaction Social Media 111

Startup Professionals Musings

OCTOBER 21, 2023

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Decide early where and when money will come from, set some milestones and metrics, and work to a plan, or be caught short. Word of mouth is not adequate for marketing and sales.

Custom 109

Custom Customer Satisfaction Sales 109

Startup Professionals Musings

SEPTEMBER 23, 2022

Proactively sets metrics and track goals. Work on the right characteristics, and think hard about those five key pivotal decisions that can make or break your satisfaction and your legacy. Ties rewards to performance results. Aggressively takes smart risks.

Startup 141

Startup Ideas Entrepreneur Framework 141

Startup Professionals Musings

JANUARY 1, 2021

After-the-fact communication and documentation are also important, with a clearly defined resolution, follow-on action plan, and metrics to assess progress. In these difficult times, it is even more important to be part of a mature and high-functioning team.

Activity 145

Activity Organization Examples Satisfaction 145

Startup Professionals Musings

APRIL 28, 2021

No matter how passionately you believe that everyone needs one, and positive feedback from friends and early adopters (false positives), before you invest in scaling the business, make sure you set and meet good metrics in cost of customer acquisition, recurring sales, and margin. Marty Zwilling First published on Inc.com on 04/15/2021.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. For progress and success assessment, each of these needs some metrics defined, a training plan, and responsibility assignments within your team.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

APRIL 13, 2022

Like any coach would ask, you need to brainstorm and write down the short list of things that are getting in the way of your joy and satisfaction at work, as well as the single biggest thing that would grow your joy in business and personal life. Envision and focus on getting to that destination. Change your “nots” to “not yets.”

Coach 105

Coach Help Satisfaction Metrics 105