Newsletter Satisfaction Services Web 
Startup Professionals Musings
OCTOBER 1, 2010
You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service. Marty Zwilling.
Startup Professionals Musings
MARCH 22, 2012
You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service.
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