article thumbnail

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Yes” responses are prime candidates for future references. " Answers are based on a scale of 0 – 10. Shots On Goal.

.Net 168
article thumbnail

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Yes” responses are prime candidates for future references. " Answers are based on a scale of 0 – 10. Shots On Goal.

.Net 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How To Prepare Your New Venture For Investor Scrutiny

Startup Professionals Musings

Make sure everyone accurately posts their role with your startup on social media profiles, resumes, and references. Visit reference customers, partners, and vendors. Visit reference customers, partners, and vendors. Use this opportunity to validate their satisfaction and support for your company and your solution.

article thumbnail

How to Use Generative AI and LLMs to Improve Search

TechEmpower

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Structured Data refers to information organized in a defined manner, making it easier to search and analyze. Broadly speaking, data can be categorized as either structured or unstructured.

article thumbnail

Can Your New Venture Pass The Scrutiny Of Investors?

Startup Professionals Musings

Ask everyone to update their resume, and personally call probable references, so there are no surprises. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. That means questioning each of these key players, and calling references or prior associates.

article thumbnail

4 Keys To A Successful Integrity Check With Investors

Startup Professionals Musings

Make sure everyone accurately posts their role with your startup on social media profiles, resumes, and references. Visit reference customers, partners, and vendors. Visit reference customers, partners, and vendors. Use this opportunity to validate their satisfaction and support for your company and your solution.

article thumbnail

You Need Customer Loyalty, Not Just Satisfaction

Startup Professionals Musings

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.