InfoChachkie
MARCH 3, 2011
BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.
Startup Professionals Musings
DECEMBER 24, 2014
Here is just a sampling to give you the idea: Software as a service (SaaS). These range from extended warranties, to home delivery and setup, to on-site technical support. The authors outlined the multitude of services that every company should consider offering, whether they be startups or more mature organizations.
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InfoChachkie
MARCH 9, 2015
Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. In the spirit of the “land grab” mentality of the day, we encouraged usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers.
InfoChachkie
FEBRUARY 10, 2014
For instance, at Expertcity (creator of GoToMyPC and GoToMeeting, acquired by Citrix) the company’s name reflected our mission to enable independent experts to directly access customers’ computers and fix their technical problems. dotbomb crash, we abandoned the technical support marketplace and began licensing our screen-sharing technology.
SoCal Delicious
JANUARY 20, 2010
The top 10 posts of 2009 +1 vote The future is hosted, online e-mail +1 vote Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors The best support in the Linux business If Linux is going to power your mission-critical applications, youd better have the best support known to business.
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