TechEmpower

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 297

Generative AI TechEmpower CTO Hire Outsource Development 297

Startup Professionals Musings

JANUARY 6, 2021

New entrepreneurs, especially technical ones, are excited by early adopters, and tend to focus on their feedback, which will always suggest more product features and options. Customers have no tolerance these days for multiple interactions, necessary support requests, poor customer service, or bureaucratic processes.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Eric Greenspan

FEBRUARY 2, 2010

Even better, we resolved all of them to full satisfaction and refunded all monies requested. He told me this was a service the BBB provided to its customers since they saved so much money on the same service. I was saddened to read them as we really are all about EXTREME Customer Service at Make It Work. Shocking, right?

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JULY 13, 2022

Acknowledge every customer feedback and review. For those of you who are fearful of a spurious negative review, I recommend that you proactively ask every customer for a positive review, such that any negatives will be lost in a sea of positives. Don’t let that one negative stand out as the only review submitted.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Encourage employee innovation in service, just like you must always be looking for ways to improve your product offerings.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

APRIL 28, 2021

If you are the hot-shot technical innovator that invented your solution, make sure you have an equally adept business and marketing expert to complement your skills. “If Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

socalTECH

DECEMBER 28, 2020

Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. It's been a tough year for many due to the pandemic; how have you or your company adapted to the business environment? ,p> What are you most looking forward to in the technology/startup world in 2021?

Technical Review 140

Technical Review Software Review Organic Search Startup 140

SoCal Tech Calendar

JULY 15, 2009

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction.

Social Media 100

Social Media Media Case Study Satisfaction 100

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. The retail store manager’s plan would be reviewed and approved by the district manager.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

APRIL 1, 2020

Tech-focused service that solves complex problems. Companies in this realm typically are thought of as services business, even though they may offer product components as well. The customer experience is a function of satisfaction with both the service, support, and usability of complex products.

Customer 123

Customer Custom Technical Review Examples 123

Startup Professionals Musings

APRIL 16, 2022

” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. I will summarize these here, with my insights, for your review and implementation: Physical health. Occupational satisfaction. Remember that team members are people first, not just another technical solution component.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

OCTOBER 3, 2016

They define metrics for each goal, and diligently track themselves against these metrics. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. A business must be all about listening to customers, delivering value, and customer satisfaction.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

OCTOBER 16, 2022

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Technical Review 147

Technical Review Software Review Entrepreneur Report 147

Startup Professionals Musings

AUGUST 8, 2014

Leading edge technology software and manufacturing require constant course corrections and iterative restarts. Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Dont count on contracts and non-disclosure agreements to save you. Marty Zwilling.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

DECEMBER 20, 2019

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. The elements include communications, mobile platforms, and location-based services. Marty Zwilling.

Startup 128

Startup Social Media Satisfaction Entrepreneur 128

Startup Professionals Musings

FEBRUARY 29, 2020

For example, Bill Gates founded and grew Microsoft, and Michael Dell built a great technology company, both with no outside funding until they went successful enough to go public years later and sell shares to common stockholders. Very few entrepreneurs I know have the patience and time to communicate to the satisfaction of all investors.

Startup 124

Startup Satisfaction Venture Capital Entrepreneur 124

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinkers see their business mission as enriching the lives of customers, rather than being a better producer of products and services.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

MAY 24, 2019

For example, it may seem quicker and more effective to hand your service desk employees the store policy manual, and tell them to follow the rules, rather than spend time coaching them on how to really listen to customer feedback, and use their strengths to build customer loyalty. Team members want development plus satisfaction.

Coach 95

Coach Technical Review Satisfaction Examples 95

Startup Professionals Musings

JANUARY 18, 2020

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Startup 124

Startup Technical Review Software Review Entrepreneur 124

Startup Professionals Musings

JANUARY 2, 2019

Here I often find that you need to seek and work with a co-founder who can complement your technical skills with financial and marketing to start the business. You probably delegated a few things to keep these people earning their paychecks, but you are still reviewing and approving everything that comes in and out of your company.

Company 99

Company Companies Technical Review Startup 99

Startup Professionals Musings

JULY 19, 2015

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. The elements include communications, mobile platforms, and location-based services. Marty Zwilling.

Startup 108

Startup Social Media Entrepreneur Satisfaction 108

Startup Professionals Musings

AUGUST 29, 2014

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that 62% of online shoppers are brand loyal due to other online satisfaction data.

Entrepreneur 100

Entrepreneur Social Media Technical Review Startup 100

Startup Professionals Musings

MARCH 22, 2013

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that 62% of online shoppers are brand loyal due to other online satisfaction data.

Customer 100

Customer Custom Startup Social Media 100

Startup Professionals Musings

NOVEMBER 26, 2022

For example, Bill Gates founded and grew Microsoft, and Michael Dell built a great technology company, both with no outside funding until they went successful enough to go public years later and sell shares to common stockholders. Very few entrepreneurs I know have the patience and time to communicate to the satisfaction of all investors.

Funding 107

Funding Startup Satisfaction Venture Capital 107

Startup Professionals Musings

DECEMBER 3, 2021

Publish a regular blog, contribute to relevant social networks, and highlight several videos, podcasts, or eBooks of you and your technology. Highlight interviews and reviews from recognized industry sources, and news sources. Follow-up for customer satisfaction. Highlight personal presence and testimonials.

Web 117

Web Search Engine Optimization eBook Advertising 117

Startup Professionals Musings

JULY 2, 2017

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data.

Technical Review 55

Technical Review Technology Social Media Social Network 55

Startup Professionals Musings

AUGUST 20, 2013

Publish a regular blog, contribute to relevant social networks, and write a “white paper” on your technology. Highlight interviews and reviews from recognized industry sources, and news sources. Follow-up for customer satisfaction. Highlight personal presence and testimonials. Professional user-friendly site design.

Search Engine Optimization 105

Search Engine Optimization Startup Advertising SEO 105

Startup Professionals Musings

DECEMBER 26, 2013

I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the world a better place, rather than just tolerating brain-numbing work to fund enjoyment elsewhere. The elements include communications, mobile platforms, and location-based services. Marty Zwilling.

Startup 109

Startup Entrepreneur Social Media Satisfaction 109

Startup Professionals Musings

NOVEMBER 1, 2014

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Entrepreneur 106

Entrepreneur Technical Review Software Review Report 106

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

JULY 22, 2012

Publish a regular blog, contribute to relevant social networks, and write a “white paper” on your technology. Highlight interviews and reviews from recognized industry sources, and news sources. Follow-up for customer satisfaction. Highlight personal presence and testimonials. Professional user-friendly site design.

Search Engine Optimization 96

Search Engine Optimization Entrepreneur Sites Advertising 96

Startup Professionals Musings

DECEMBER 5, 2010

Publish a daily blog, contribute to relevant social networks, and write a “white paper” on your technology. Highlight interviews and reviews from recognized industry sources, and popular news sources. Follow-up for customer satisfaction. Highlight personal and product testimonials. Professional user-friendly site design.

Tips 92

Tips Search Engine Optimization Startup Advertising 92