Startup Professionals Musings

OCTOBER 6, 2023

This is the mysterious and dreaded due diligence process, which can kill the whole deal. Some entrepreneurs do very little to prepare for due diligence, assuming all the talking has already been done, and the business plan and results to-date tell the right story. My best advice is to stick to the middle ground.

Technical Review 118

Technical Review Startup Satisfaction Invest 118

Startup Professionals Musings

FEBRUARY 7, 2021

Some pundits argue that the E-Myth principle is now outdated, due to the instant access to information via the Internet, pervasive networking via social media, and courses on entrepreneurship at all levels of education. The Technician’s Perspective envisions the business in parts, constructed from the bottom up, based on technical tasks.

Technical Review 136

Technical Review Startup Social Media Satisfaction 136

Startup Professionals Musings

JANUARY 30, 2023

In my own experience with technical startup founders, I still find it hard to name one who was also good, or even interested in financials or business operations. A mistake often made by new business owners due to the unfamiliar new workload is to ignore and lose existing relationships with outside advisors as well as team members.

Technical Review 149

Technical Review Startup Entrepreneur Software Review 149

SoCal CTO

DECEMBER 1, 2010

I continue to collect great content that is the intersection of startups, products, online and technology. The United States is now a debtor nation to China and that the bill is about to come due. These are probably the two sites where I've posted the most reviews. One out of ten of Americans are out of work.

Technical Review 175

Technical Review Startup Product Technology 175

Both Sides of the Table

NOVEMBER 1, 2009

some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) They attended property management association meetings in Oregon outside of the technology echo chamber of California to get a sense for people’s daily problems. I rarely see the tech team do this.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

JANUARY 6, 2021

New entrepreneurs, especially technical ones, are excited by early adopters, and tend to focus on their feedback, which will always suggest more product features and options. Maintaining business momentum requires constant analysis and vigilance for market and technology changes, as well an internal focus on optimization.

Technical Review 160

Technical Review Technical Advisors Startup Mentor 160

Startup Professionals Musings

OCTOBER 27, 2021

Too many entrepreneurs I know start by highlighting their new technology , and assume that it will sell itself. Unfortunately, technology doesn’t create a vision, and usually frightens customers away, unless they understand the vision and value first. Personal growth and satisfaction is rarely all about business.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

JUNE 20, 2020

Unfortunately many founders I work with as a mentor are experts on the technical side, but have no insight into leading a team. Being visible and engaged on a random part-time basis, due to other jobs, won’t do it. Have monthly reviews with each team member. Ask what you can do for them in every review. Marty Zwilling.

Technical Review 130

Technical Review Startup Development Team Review Activity 130

Both Sides of the Table

MAY 19, 2013

I have never felt prouder of the team & product at awe.sm ( please visit to check out our latest & be ready for our next big product announcement due out in next month or so) and yet we just brought in a new CEO to the company, Fred McIntyre. ” We had inbound M&A requests from some of the biggest names in tech.

Startup 303

Startup Technical Review Product Blogging 303

Startup Professionals Musings

MARCH 19, 2023

Unfortunately many founders I work with as a mentor are experts on the technical side, but have no insight into leading a team. Being visible and engaged on a random part-time basis, due to other jobs, won’t do it. Have monthly reviews with each team member. Ask what you can do for them in every review. Marty Zwilling

Technical Review 127

Technical Review Development Team Review Startup Activity 127

Startup Professionals Musings

JULY 13, 2022

Acknowledge every customer feedback and review. For those of you who are fearful of a spurious negative review, I recommend that you proactively ask every customer for a positive review, such that any negatives will be lost in a sea of positives. Don’t let that one negative stand out as the only review submitted.

Technical Review 142

Technical Review Social Media Conference Customer 142

TechEmpower

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

APRIL 28, 2021

If you are the hot-shot technical innovator that invented your solution, make sure you have an equally adept business and marketing expert to complement your skills. “If Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Eric Greenspan

FEBRUARY 2, 2010

Even better, we resolved all of them to full satisfaction and refunded all monies requested. I checked with our Director of Delight and she assured me we gave a full refund to both and that we formally responded to this within the required time, but the BBB website had a technical issue. Not too shabby IMHO! First, we remain an A-.

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

Startup Professionals Musings

JANUARY 30, 2022

In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. There are other chasms out there just as deadly as the technology one, such as the ones below: Market requirements chasm. Product development chasm. Marketing and sales chasm.

Startup 150

Startup Technical Review Customer Custom 150

Startup Professionals Musings

OCTOBER 26, 2022

According to a classic survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Technical Review 151

Technical Review Organization Social Media Entrepreneur 151

Startup Professionals Musings

OCTOBER 14, 2022

In addition to goodwill justified by a great leader and an outstanding team, investors will use their due diligence process to assess the organizational structure and effectiveness as well. They look for the use of talent analytics, such as productivity per employee, as well as the practices and attitude toward employee satisfaction.

Technical Review 129

Technical Review Funding Organization Coach 129

socalTECH

DECEMBER 28, 2020

Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. It's been a tough year for many due to the pandemic; how have you or your company adapted to the business environment? ,p> What are you most looking forward to in the technology/startup world in 2021?

Technical Review 140

Technical Review Software Review Organic Search Customer 140

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

SoCal CTO

OCTOBER 11, 2010

This month’s big question is Examples of Big Impact from Technology and I’ve taken it as an opportunity to go back and look at the elements of different projects that I’ve worked on over the years that have had a big impact. The retail store manager’s plan would be reviewed and approved by the district manager.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

JANUARY 15, 2020

In addition to goodwill justified by a great leader and an outstanding team, investors will use their due diligence process to assess the organizational structure and effectiveness as well. They look for the use of talent analytics, such as productivity per employee, as well as the practices and attitude toward employee satisfaction.

Technical Review 124

Technical Review Organization Coach Satisfaction 124

Startup Professionals Musings

JUNE 24, 2015

Unfortunately many founders I work with as a mentor are experts on the technical side, but have no insight into leading a team. Being visible and engaged on a random part-time basis, due to other jobs, won’t do it. Have monthly reviews with each team member. Ask what you can do for them in every review. Marty Zwilling.

Technical Review 99

Technical Review Tips Development Team Review Startup 99

Startup Professionals Musings

DECEMBER 18, 2020

All of us are struggling to keep up in this age of technological acceleration, where we learn every day that we can’t trust links in our email, marketing guarantees, or phone requests from people we don’t know. For trust, they look online to see how you handle real support and satisfaction issues.

Customer 173

Customer Custom Social Media Technical Review 173

SoCal Tech Calendar

JULY 15, 2009

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction.

Social Media 100

Social Media Media Case Study Satisfaction 100

Startup Professionals Musings

OCTOBER 3, 2016

They define metrics for each goal, and diligently track themselves against these metrics. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. A business must be all about listening to customers, delivering value, and customer satisfaction.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

FEBRUARY 1, 2020

According to a classic survey conducted by Dimensional Research for Zendesk , 90 percent of respondents asserted that positive online reviews influenced buying decisions, and 86 percent admitted buying decisions were influenced by negative online reviews. Bureaucracy can appear quickly in startups as well as large companies.

Tips 126

Tips Technical Review Organization Social Media 126

Startup Professionals Musings

MARCH 19, 2022

In my experience, the good news is that everyone is becoming more and more comfortable with relationships via the new media and technology. Maximize online referrals and positive service reviews. I still find too many service organizations that ignore or discount online reviews and satisfaction surveys.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

OCTOBER 26, 2014

Some pundits argue that the E-Myth principle is now outdated, due to the instant access to information via the Internet, pervasive networking via social media, and courses on entrepreneurship at all levels of education. The Technician’s Perspective envisions the business in parts, constructed from the bottom up, based on technical tasks.

Entrepreneur 107

Entrepreneur Startup Social Media Technical Review 107

Startup Professionals Musings

SEPTEMBER 2, 2020

While these are quite reasonable, I find that the real superstars in the entrepreneurial world today, such as Bill Gates and Elon Musk, started with even bigger aspirations, including moving computer technology into every home, and establishing a human outpost on another planet. Develop camaraderie with people you respect.

Entrepreneur 124

Entrepreneur Satisfaction Startup Technical Review 124

InfoChachkie

MARCH 23, 2015

The concept was first introduced by Fred Reichheld in a 2003 Harvard Business Review article entitled "One Number You Need to Grow.". Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?"

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

NOVEMBER 22, 2017

After some review of available resources, I’m convinced that problem solving is a learnable trait, rather than just a birthright. Whether you are charting new territory for pricing models or technology, there is rarely a perfect solution. This is where I say “two heads are better than one.” Work with a partner you can trust.

Satisfaction 53

Satisfaction Marketing Mentor Entrepreneur 53

Startup Professionals Musings

APRIL 16, 2022

I will summarize these here, with my insights, for your review and implementation: Physical health. Occupational satisfaction. Remember that team members are people first, not just another technical solution component. Marty Zwilling First published on Inc.com on 4/1/2022.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. The result is that over 60% of online shoppers are brand loyal due to other online satisfaction data.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

NOVEMBER 5, 2014

Never underestimate the importance of due diligence. Prioritize your tasks, take advantage of technology, and constantly optimize your processes. I suspect that most of these have failed their way to this top satisfaction. Quality works at a thousand times the pace of quantity. Marty Zwilling.

Entrepreneur 109

Entrepreneur Technical Review Startup Satisfaction 109

Startup Professionals Musings

APRIL 1, 2020

Tech-focused service that solves complex problems. The customer experience is a function of satisfaction with both the service, support, and usability of complex products. You can find specialists in almost every industry, and their success is gated to customer experience and reviews. Purpose-driven rather than profit-driven.

Customer 123

Customer Custom Technical Review Examples 123

Startup Professionals Musings

OCTOBER 16, 2022

They couldn’t possibly understand the new social media culture, new technologies, or have the determination to beat their younger counterparts in the market. In fact, they are well-qualified overall, having worked with high technology and computers for at least 20 years, are highly educated, and highly motivated.

Technical Review 147

Technical Review Software Review Entrepreneur Report 147