Startup Professionals Musings

AUGUST 3, 2020

If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. You don’t have enough hours in a day, or trained people, to succeed with lower margins in a services startup. Capture your “secret sauce.” Don’t let your service be viewed as a commodity.

Startup 174

Startup Training Services Writing 174

InfoChachkie

FEBRUARY 19, 2014

Their PS agents offer their users free, onsite training, in exchange for a warm introduction to other departments within the customer''s organization. This is mutually advantageous; the customer receives valuable training and Central Desktop has the opportunity to expand the usage of their collaboration platform.

SaaS 215

SaaS Pricing Sales Custom 215

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

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Training Resource Custom Customer 156

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Startup 154

Startup Training Custom Customer 154

Startup Professionals Musings

SEPTEMBER 9, 2020

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

Satisfaction 152

Satisfaction Mentor Study Startup 152

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. That approach still is meaningful today.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

OCTOBER 4, 2020

We all have our “security blanket,” like sessions with a trusted friend, classroom training, or prayers to reduce the pain and keep us moving forward. Take satisfaction in widening your comfort zone, the opportunity to learn, and the progress toward your goals. Some people procrastinate, make excuses, or feel real fear.

Startup 173

Startup Satisfaction Entrepreneur Mentor 173

Startup Professionals Musings

MAY 9, 2022

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. The secret to success is 1% training and 99% reminding. No more gamed employee satisfaction surveys.

Customer 123

Customer Custom Services Training 123

Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. Employee loyalty starts with good communication and training on their role, as well as how to better interact with customers. Tags: entrepreneur startup customer loyalty customer satisfaction. Marty Zwilling.

Satisfaction 49

Satisfaction Customer Custom Startup 49

SoCal CTO

OCTOBER 11, 2010

Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. There’s a bit of training required to cover things like roles, alignment, how things work. For automotive sales associates, the rewards were prizes, trips, etc.

Satisfaction 167

Satisfaction Examples Course Technical Review 167

Startup Professionals Musings

MARCH 18, 2020

These must be countered by a focus on changes and training that benefit your people, as well as your business. Set up training courses that highlight agility, and adopt agile working practices.

Metrics 122

Metrics Training Satisfaction IBM 122

TechCrunch LA

OCTOBER 16, 2019

The company has already signed corporate partners like Accenture, JPMorgan, Hilton, Bank of America and Procter & Gamble, and Huffington says customers have already seen results in lower rates of employee attrition and better employee satisfaction results on surveys. .

Artificial Inteligence 226

Artificial Inteligence Seed Funding Startup Screening 226

Startup Professionals Musings

JANUARY 29, 2021

Your team, properly selected, trained, and engaged, can focus on tomorrow’s requirements, learn from mistakes, and implement the constant improvements required to stay competitive. That takes less time and gives everyone greater satisfaction. Only people can look ahead and prepare for the future.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. You contract expertise rather than train employees. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

OCTOBER 9, 2020

Freelancers and consultants have to demonstrate results, without training and mentoring, so they can help you more quickly and probably at a lower total cost. Full-time employees require considerable overhead for facilities, training, severance, and benefits for performance. Higher worker engagement and satisfaction.

Competition 168

Competition Startup Demand Training 168

Startup Professionals Musings

APRIL 18, 2021

Others stage elaborate “training” sessions, to “assure” that everyone tells the same story. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. This will cover the technology, the current state of development, and customer satisfaction. Validation of product.

Technical Review 152

Technical Review Startup Satisfaction Summary 152

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Startup Professionals Musings

APRIL 8, 2019

Unfortunately, work and satisfaction have become an oxymoron in many businesses. I found many more helpful suggestions in a new book, “ The Culture Question ,” by Randy Grieser, Eric Stutzman, Wendy Loewen, and Michael Labun, who have spent years providing leadership and professional development training to companies around the world.

Tips 96

Tips Satisfaction Training Mentor 96

Startup Professionals Musings

SEPTEMBER 25, 2022

Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart. Managers need training in coaching, counseling, and discipline because they resist or have difficulty communicating with team members.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

NOVEMBER 6, 2022

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Entrepreneurial leaders know that complexity actually increases risk, as well as mistakes, and ultimately reduces customer satisfaction.

Satisfaction 147

Satisfaction Organization Custom Customer 147

Startup Professionals Musings

MAY 4, 2012

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. This reaffirms you commitment to the process, their satisfaction, and avoids any secondary problems.

Tips 116

Tips Satisfaction Training Entrepreneur 116

Berkonomics

MARCH 26, 2020

These include ensuring the continued health of the organization, setting the moral compass for your stakeholders, providing for succession by training and documenting, leading the effort in compliance of regulations and safety needs, and … elimination of all possible bottlenecks that impede the efficiency of your organization.

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

NOVEMBER 10, 2021

He closed stores for a day to update employee racial-bias training. Delegating control means having the right information, the right tools, and the right training to make the right decisions. Doing so will increase both your personal life accountability, as well as your business satisfaction.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The secret to success is 1% training and 99% reminding. No more gamed employee satisfaction surveys.

Customer 106

Customer Custom Training Satisfaction 106

Startup Professionals Musings

NOVEMBER 5, 2022

Most experts agree that the key to worker productivity, decision making, and satisfaction, is raising their level of engagement from the currently low thirty percent range. In summary, I am supportive of the trend toward delayering, reducing the number of managerial layers, and managerial training for those interested in that role.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

JANUARY 24, 2021

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Use this opportunity to validate their satisfaction and support for your company and your solution. My best advice is to stick to the middle ground.

Technical Review 151

Technical Review Startup Satisfaction Invest 151

Startup Professionals Musings

DECEMBER 13, 2020

Practice is better than training on what saying ‘yes’ looks like. According to a recent customer satisfaction survey , more than 70 percent of customers say they have spent more with a company and recommended it to friends because of a history of positive experiences. Strive for customer visibility on the positive side.

Customer 168

Customer Custom Services Startup 168

Startup Professionals Musings

JUNE 1, 2013

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. This reaffirms you commitment to the process, their satisfaction, and avoids any secondary problems.

Entrepreneur 107

Entrepreneur Satisfaction Training Custom 107

Startup Professionals Musings

OCTOBER 3, 2016

The challenge is to recognize the people with the right traits to get results, and to train yourself to work on the right things. Affirming and rewarding team members for key actions creates more momentum, commitment, and satisfaction. A business must be all about listening to customers, delivering value, and customer satisfaction.

Entrepreneur 106

Entrepreneur Satisfaction Metrics Ideas 106

Startup Professionals Musings

JANUARY 22, 2021

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Don’t assume that only customer-facing employees need to understand sales, and that these people can be hired and trained at the last minute.

Sales 165

Sales Custom Customer Social Media 165

Startup Professionals Musings

JUNE 11, 2023

Train customer-facing team to collaborate with customers. Internal training and policies are not adequate to create great customer experiences. It’s not only good for your business, but it will add meaning and joy to your customers, and will also enhance your personal satisfaction and well-being.

Custom 131

Custom Customer Social Media Training 131

Startup Professionals Musings

DECEMBER 14, 2020

Make sure you are hiring, training, and promoting the future leaders who possess what it takes to create the organization you want. Don’t confuse engagement or satisfaction surveys with culture surveys. Find, nurture, and reward talent in support of a compelling future. Be sure to differentiate compensation and rewards correctly.

Organization 160

Organization Startup Entrepreneur Satisfaction 160

InfoChachkie

JANUARY 9, 2012

"Mickey Mouse popped out of my mind onto a drawing pad 20 years ago on a train ride from Manhattan to Hollywood at a time when business fortunes of my brother Roy and myself were at lowest ebb and disaster seemed right around the corner." Other installments include: Jeff Bezos , Steve Jobs and Richard Branson.

Tips 277

Tips Startup Entrepreneur Entertainment 277

Startup Professionals Musings

SEPTEMBER 1, 2013

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. The secret to success is 1% training and 99% reminding. No more gamed employee satisfaction surveys.

Customer 97

Customer Custom Training Satisfaction 97

Startup Professionals Musings

DECEMBER 21, 2019

Demand for coaching, counseling, and discipline training is high. The most-used workplace training programs are really about matters of the heart. Managers need training in coaching, counseling, and discipline because they resist or have difficulty communicating with team members.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

SEPTEMBER 14, 2014

The real entrepreneurs I know are good at overcoming both people problems and business obstacles, and get satisfaction from the challenge. You can definitely train yourself to be a problem solver, if you haven’t already. This reaffirms your commitment to the process, their satisfaction, and avoids any secondary problems.

Startup 101

Startup Satisfaction Training Entrepreneur 101

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. Solution development and delivery.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131