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Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

When Ara concluded his definition of customer success, it was clear that his approach is anything but obvious. Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. Image credit: Drew Haines of Devco.

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6 Tips For Ramping Up Your Work Culture For Tomorrow

Startup Professionals Musings

The future of work is definitely changing, accelerated by the current pandemic. It seems they are both looking for more personal satisfaction and sense of purpose for their efforts. You need to overtly reward change efforts, and show a mindset of recognition of the need for more team satisfaction and purpose.

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5 Keys To Satisfaction From Solving Market Challenges

Startup Professionals Musings

Problem solving may be a required skill, but it’s definitely one that can be learned, and perfectionism can be un-learned, independent of your IQ or book smarts (there may even be an inverse relationship here). The best part of the entrepreneur problem-solving lifestyle is that it can bring satisfaction and happiness to your work.

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7 Strategies To Solve Your Business Problems Faster

Startup Professionals Musings

Each of these will help you in achieving success and satisfaction while tackling your toughest business issues: Stop attacking symptoms – dig first for the root cause. A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share.

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Could you be your company’s bottleneck?

Berkonomics

The definition of a bottleneck in your business is one that constricts the flow of work from. Of course, you could fit that definition. The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. What is the bottleneck?

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

With the advent of social media, and instant communication via the Internet, that definition has been expanded to include all aspects of the customer experience , from finding you and what they need, to the ease of completing the transaction, as well as all follow-on support. Treat every customer exceptionally before they complain.

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6 New Venture Challenges Make It An Endurance Sport

Startup Professionals Musings

I’m definitely a proponent of this latter approach. I see no reason not to balance these frustrations with the satisfaction of more conventional work accomplishments and the people relationships we all need to thrive. Startups cost money but don’t pay a salary before revenue.

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